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Work Background
VultrThreat Intelligence Lead
Jun. 2024Detroit, Michigan, United StatesMaking bad people miserable at the Infrastructure Cloud. Responsible for Cyber Threat Intelligence, threat hunting, threat mitigation, and other terms with "threat" in them.
Amazon Web Services (AWS)Security Engineer II
Aug. 2020 - May. 2023Detroit, Michigan, United StatesIn August 2020, I moved to Detroit. I continue to be responsible for the duties described below; in addition, I co-own AWS's security research community engagement effort.
Sterling Volunteer Rescue SquadProbationary emergency medical technician
May. 2019 - Aug. 2020Sterling, Virginia
Amazon Web ServicesSecurity Engineer II
Dec. 2018 - May. 2023Herndon, VirginiaI transferred to the US branch of the AWS Security Operations team in 2019. We are responsible for the safety and security of AWS's cloud computing products. We manage all aspects of AWS's security operations program, including incident response, digital forensics, and security-focused customer communication. In this role, I am responsible for the duties described above. I also mentor our associate engineers. I act as a link between AWS Security Ops, and AWS senior leadership up to CEO level. I am also responsible for the creation, publication and maintenance of AWS's security bulletins (https://aws.amazon.com/security/security-bulletins) and AWS's internal security-related customer communication process.
Amazon Web ServicesSecurity Engineer
May. 2017 - Nov. 2018Dublin, IrelandA promotion from associate security engineer.
Amazon Web ServicesAssociate Security Engineer
Aug. 2016 - May. 2017IrelandI was hired into AWS’s security operations team in Ireland after working with them during my time in the abuse investigation team.
Amazon Web ServicesAbuse specialist
Apr. 2014 - Aug. 2016Cape Town Area, South AfricaI was one of the first members of the AWS abuse investigation team in Cape Town. I helped to grow the team from four to approximately 35 people's within two years. In May 2015, I was promoted and became an escalation point-of-contact for the global team. As a spam subject matter expert, I developed processes for dealing with email spam originating from AWS. A small part of this role involved collaborating with external parties, such as Spamhaus and Trend Micro, on the topic of spam.
Amazon Web ServicesTechnical Customer Service Associate
Feb. 2014 - Apr. 2014Cape Town Area, South AfricaLateral move from retail customer service to AWS customer service. Initially hired into the account and billing team, I stayed in this role for two months before moving to a different role within the AWS customer service team.
AmazonCustomer Service Associate
Aug. 2012 - Feb. 2014Cape Town Area, South AfricaI joined Amazon as a temporary/seasonal contact centre associate during the 2012 holiday season, and was brought on permanently in February 2013. During my tenure as a customer service agent, I developed my communication skills and used them to build rapport with Amazon customers across two media (phone and chat). I co-founded the Amazon Locker customer service and engineering liaison team, and developed knowledge content for the Locker team which is still in use today.
Exclusive BooksBookseller
Feb. 2012 - Aug. 2012Cape Town Area, South AfricaSelling, recommending and maintaining stocks of books in a busy retail bookshop.
JasonBaker
Nov. 2011 - Dec. 2011Baker apprentice; assisted in pastry department and main kitchen
Caffe MilanoBaker
Feb. 2011 - Oct. 2011Baked bread, pastries and similar, kept control of stock, created new recipes and performed related training for new staff
Call-a-PizzaDeliverator
Jan. 2009 - Mar. 2011Cape Town Area, South AfricaCasual position at the leading provider of cheese bread in the Mother City. Responsible for transporting said fermented wheat products at unsafe velocities.
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