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Work Background
Utilities OneManager of Shared Services
Aug. 2024 - Mar. 2025Bucharest, RomaniaI lead the Production Department by coordinating two teams to efficiently convert fiber optic construction work into accurate billing documentation. Reporting to the SVP of OSP Constructions, I ensure data quality, optimize billing processes, and drive continuous improvements across the department.
Key Achievements:
* KPI Development: Created the first-ever KPIs to measure team performance.
* Data Accuracy: Implemented a double-check process to enhance data integrity.
* Incentive Program: Designed and implemented a complex, pyramidal monthly bonus program based on workload, accuracy, and execution time.
* Interdepartmental Reporting: Leveraged team data to identify and report process issues arising from interactions with other departments, driving stakeholder-led improvements.
* New LOB Introduction: Introduced a new fulfillment Line of Business to benefit the Production team.
* Tech Stakeholder: Played a key role in the development and optimization of internal applications.
* Proactive Monitoring: Established an alarm system to preempt critical client issues during field data processing.
* Talent Development: Promoted team members based on merit, nurturing a strong leadership pipeline.
* Culture Building: Fostered a proactive, supportive, and trust-based team environment.
Utilities OneOperations Program Manager
Mar. 2024 - Jul. 2024Bucharest, Romania
**Responsibilities:**
- Supervised fiber optic network deployment activities in the United States.
- Collaborated with the regional director for the Mid-West area of the U.S. and coordinated activities with local OPMs.
- Monitored work progress and managed unexpected field situations.
- Resolved design issues and ensured quality execution in collaboration with regional coordinators.
- Prioritized fiber optic placement areas and validated testing results.
- Addressed organizational issues arising on construction sites. **Achievements:**
- Introduced work and testing planning through the implementation of a regular daily reporting system which is now implemented at company level.
- Prepared the groundwork for automating reporting processes.
- Established a strong connection between the Production and Construction departments through coordination with offshore OPMs (outside the U.S).
LuxoftProject Manager - Automotive Division
Jan. 2023 - Aug. 2023Bucharest, RomaniaI held a pivotal role in Luxoft/DXC's Automotive Division, embedded within the framework of the Data Driven Initiative. Here, I have learned the principles of Automotive SPICE (ASPICE) and honed my skills through Scaled Agile Framework (SAFe) training, all while meticulously analyzing scopes, metrics, and financial aspects related to Automotive projects. My achievements during this tenure are deeply intertwined with ASPICE and SAFe methodologies, as well as the utilization of Kanban methodology, JIRA, and Confluence for tracking and managing my activities.
*Key Achievements:*
- Applied insights gained from SAFe training to effectively collect, analyze, and utilize comprehensive Scope data from Automotive Program and Project Managers involved in the automotive projects, resulting in improved decision-making processes as ways of improving Data Driven Initiative’s processes.
- Leveraged the utilization of JIRA and Confluence for transparently track and manage project activities, along with effective collaboration.
- Guided Automotive Project PMs/PgMs on optimizing the utilization of metrics, in line with SAFe's data-driven decision- making approach, resulting in improved project efficiency. This was done through generated actionable project projections through Tableau Reports for data analysis, providing crucial insights (findings).
- Facilitated Target approval meetings with Engineering Directors, aligning project teams with strategic objectives.
- Maintained vigilant oversight over automotive projects health and progress throughout their lifecycles, proactively addressing issues which were analyzed in meetings with the Project leaders of the Automotive Projects
In addition, I managed a diverse range of projects, including client-centric automotive projects for industry leaders like Volvo, VW, and Ferrari. Moreover, my proactive approach led to the proposal of automation solutions, including the development of a Cloud-based internal system and dashboards.
OracleGlobal Subject Matter Expert - Solution Engineering Tools and Processes
Sep. 2021 - Dec. 2022Bucureşti, RomâniaIn the role of a Subject Matter Expert within the Global Sales Systems and Process Organization at Oracle, I partnered closely with Global Process Owners (GPOs) throughout the project lifecycle, providing steadfast support and active engagement in every project phase. My primary focus encompassed User Acceptance Testing (UAT), Tool and Process deployment, as well as steadfast commitment to facilitating seamless adoption, and meticulous management of production issues.
*Key Accomplishments:*
- Collaborated extensively with GPOs representing each project, cultivating synergistic relationships with cross-functional teams including Product Development and Oracle Application Laboratory teams, project deployment managers, divisional business program managers, divisional operations leaders, and support team leadership.
- Dedicated efforts to deliver robust, user-friendly internal tools tailored for Solution Engineers, Cloud Engineers, Cloud Adoption Managers, and Operations teams.
- Assumed the role of a proxy for the Global Process Owner responsible for Engineering Tools and Processes, and concurrently acted as a proxy for the Product Owners responsible for the dashboards utilized by Oracle's esteemed engineering teams.
*Notable Projects:*
1. CX Services: Solution Engineering Manager Central, Manage Time, Service Dispatch Center, Workspace (Solution Engineering section)
2. Workload Workbench
During my tenure, I played an important role in enhancing operational efficiency and fostering seamless project execution within Oracle's global ecosystem, contributing to the overall success of key initiatives.
OracleSenior Business Analyst - Reporting
Jun. 2019 - Sep. 2021Bucharest, RomaniaIn this capacity as a Senior Business Analyst within Oracle's Global Sales & Consulting Operations, I assumed an important role as the second level of support for Sales end-to-end processes, consistently engaging in complex query resolution and troubleshooting to ensure seamless operational continuity.
*Key Contributions and Responsibilities:*
- Acted as a trusted knowledge expert, offering profound insights into Sales end-to-end processes and systems, thus contributing to the optimization of operational efficiency.
- Delivered essential updates and comprehensive training to colleagues within my area of expertise.
- Functioned as a vital bridge between the dynamic Sales team and various ancillary support functions, fostering robust communication and collaboration.
- Provided crucial support during the rollout of new applications and actively participated in the rigorous testing of emerging software solutions.
- Kept abreast of the latest product releases and enhancements, ensuring that Oracle's Sales and Consulting Operations remained at the forefront of technological innovation.
*Troubleshooting and Solutions:*
In addition to facilitating access granting on various access packages, I proactively identified and resolved complex issues for users, including but not limited to:
- Analyzing and resolving data discrepancies within Business Intelligence (BI) and Sales Intelligence (SI) platforms, ensuring the accuracy and reliability of business-critical information.
- Troubleshooting and resolving technical challenges encountered, effectively mitigating potential disruptions to operations.
- Collaborating with cross-functional teams and utilizing tools such as Right Now ticketing tool, JIRA, BUG DB, and Confluence to address and rectify issues promptly, minimizing downtime and enhancing user satisfaction. *Notable Projects:*
Business Intelligence (BI), Sales Intelligence (SI), Data Visualization, Oracle Travel Tool, Oracle Public Cloud
OracleBusiness Analyst, Tier 2 Reporting
Oct. 2016 - Jun. 2019Bucharest, RomaniaBusiness Analyst for Oracle Global Sales & Consulting Operations • Provide 2nd level of support on the Sales end to end processes
• Troubleshoot and resolve complex queries
• Act as knowledge expert on the Sales end to end processes and systems
• Provide updates/training to other colleagues within area of expertise
• Act as a bridge between the sales team and various other supporting functions • Understanding business priorities and challenges of the Global Sales Reps and Managers
• Support new application roll-outs.
• Participate in testing of new applications
• Undertake admin responsibilities as required
• Keep current on new releases and enhancements. Reporting platforms/ assisted: Business Intelligence (BI)
Sales Intelligence (SI)
Upsell Wheel
Data Visualization CRM etc.
with tools such as JIRA, BUG DB.
OracleSales Support Renewals Representative
Aug. 2015 - Oct. 2016Bucharest, RomaniaSales Support Renewals Representative for Micros/Oracle covering the following US States: KY, GA, WV and partial FL and NY. In addition I've acted as Key Account Renewal Representative for a Corporate account with 500+ franchises.
Slick Media Com SRLDeputy General Manager
Jun. 2011 - Oct. 2013Bucharest, RomaniaCall Centre for marketing purposes with SMB customers. I have created a functional management system and trained the personnel for this task.
Standard Road SRLManaging Partner
Jan. 2010 - Dec. 2012Bucharest, RomaniaRoad and Civil Construction Company
I managed the Company’s relation with the clients, banks and city officials. I also kept constant work contracts, formed workers’ teams and controlled the work they done.
Slick Media Impact SRLGeneral Manager
Jul. 2008 - Nov. 2009Bucharest, RomaniaAdvertising Company
BTL DesignEvents Departament Director
Oct. 2007 - Jul. 2008Bucharest, RomaniaAdvertising Company
I reorganized the company’s procedures accordingly to the very vast number of conferences ought to be made. During this time, I organized at least 40 events with the participation of the SME, Commerce, Tourism and Liberal Professions Minister and all the County Commerce Chambers in the Country
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