MindvalleyCustomer Support and Experience Specialist, Community Manager
Nov. 2016 - Oct. 2017Kuala Lumpur, Malaysia- Email support and communication with international customers
- Created and analyzed feedback surveys and created feedback reports by understanding the trends and provided suggestions for improvements (Survey Monkey, Typeform)
- Provided holistic view of customers in terms of customer analysis, customer behaviour, experience, journey, and NPS data
- Analyzed data and metrics to keep up to date with industry and market trends (Grytics, Facebook Analytics)
- Created and implemented strategies for Mindvalley Community in order to increase engagement, retention, and growth of the community (Facebook groups)
- Collaborated with different external stakeholders (educational institutions, communities, influencers etc)