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Work Background
Kwik BrainBusiness Operations Executive
Oct. 2022RemoteOptmizing the team and company process - Creating processes, structure, and accountability of the team
- Implementing new processes
- Assisting with new hires and creating onboarding process
- Assisting with executive tasks and supporting CEO
- Assisting with operation tasks
- Managing reports
- Managing communication with the team and external parties when needed
Self-employedProject Management and Business Operations Consulting
Feb. 2022Worldwide
MindvalleyClient Manager (Author Relations) and Speaker Liaison
Feb. 2019 - Dec. 2021Remote- Created, maintained and optimized on/offboarding process
- Contract creation
- Collected, documented and stored client's data (Airtable, G-Drive, Dropbox, Hubspot)
- Daily account management
- Automated, improved and optimized the overall team processes (Airtable, Notion, G-Drive, MS Office) Speaker Liaison at events
- Pre, during and post event communication with speakers
- Coordinated and oversaw event logistics relating to the speaker's needs
- Managed speaker support team on site
- Collaborated with other supporting teams to ensure everything was streamlined and smooth
MindvalleyEvent Marketing Manager
Oct. 2017 - Feb. 2019Kuala Lumpur, Malaysia- Project managed marketing campaigns
- Created campaigns around events and webcast launches
- Tracked website performance (HubSpot, Google Analytics and Bizzabo analytical)
- Worked with various tools and platforms (HubSpot, Awesome Commerce, Bizzabo, Maropost, Blink, Atlassian)
- Collaborated with other supporting teams inside the company to ensure everything is being done correctly
- Supported at live events (Speaker Liaison)
MindvalleyCustomer Support and Experience Specialist, Community Manager
Nov. 2016 - Oct. 2017Kuala Lumpur, Malaysia- Email support and communication with international customers
- Created and analyzed feedback surveys and created feedback reports by understanding the trends and provided suggestions for improvements (Survey Monkey, Typeform)
- Provided holistic view of customers in terms of customer analysis, customer behaviour, experience, journey, and NPS data
- Analyzed data and metrics to keep up to date with industry and market trends (Grytics, Facebook Analytics)
- Created and implemented strategies for Mindvalley Community in order to increase engagement, retention, and growth of the community (Facebook groups)
- Collaborated with different external stakeholders (educational institutions, communities, influencers etc)
GAMA PetPartnerships Manager
Jan. 2013 - Dec. 2021Remote- Communicated with international partners and stakeholders from Italy, Hungary, Netherlands, Germany, China and India
- Presented business proposals to prospective clients via email and in person at industry events
- Arranged meetings abroad between the company and its partners
- Resolved any issues with customers and partners Company website: http://gamapet.rs/
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