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Work Background
Employer.comDirector, Recruiting & Services
Jan. 2022United StatesAs Director of Recruiting & Services at Employer.com, I drive the success of our partnerships with Clients, overseeing seamless operations across projects. I collaborate with leaders and team members to develop customized talent solutions, embedding skilled professionals within client organizations to boost growth and performance. My proactive, collaborative approach fosters resilient partnerships and delivers exceptional results. Here's how:
• Setting clear goals with partners and teams to drive success. • Analyzing partnership performance to identify improvement opportunities. • Assembling high-potential teams for client engagements, aligning skills with needs. • Conducting business reviews to ensure open communication and continuous improvement. • Overseeing weekly engagement snapshots for timely reporting and team development. • Created a cross-client/company reporting platform for valuable Recruiter, Client and Market insights.
CoupangDirector, U.S. Recruiting
Nov. 2020 - Dec. 2021United StatesAs the leader of the U.S. Recruiting team at Coupang, a prominent e-commerce platform in the APAC region, I spearheaded proactive talent acquisition efforts for experienced hiring.
• Oversaw U.S. Recruiting, Sourcing, and RC functions, taking charge of Coupang's end-to-end recruiting process, from workforce planning to successful candidate onboarding.
• Devised and executed talent acquisition strategies, leveraging analytical tools to drive strategic operational enhancements.
• Transformed recruitment operations to support the company's rapid growth and foster innovation, ensuring that our policies and practices provided a positive and inclusive candidate experience throughout the hiring process.
• Nurtured collaborative relationships with key leaders and peers in the U.S. and Korea, achieving positive outcomes for both the team and the organization.
• Led the implementation and utilization of essential talent acquisition metrics, leveraging data-driven insights to guide decision-making and achieve tangible results.
• Collaborated closely with HR and talent acquisition counterparts to influence senior leadership, actively participating in the development and execution of policy and communication plans.
ZillowDirector of Technical Recruiting
Nov. 2019 - Jul. 2020SeattleOversaw US Technical and Analytics recruiting teams, collaborating with senior business leaders to devise recruitment strategies, standardize hiring practices across five key locations, and develop a growing recruiting team. • Managed and efficiently balanced workloads among team managers and members during major hiring slowdowns, consolidating practices and information to guide the team through requisition prioritization, targeted sourcing efforts, and project portfolio triage. • Enhanced talent mapping and competitive intelligence capabilities through LinkedIn Talent Insights and research conducted by the team. • Implemented standardized monthly business reports across all client teams. • Swiftly adapted all aspects of the Tech Recruiting process in response to COVID-19 lockdowns.
AmazonSenior Manager, AWS Talent Acquisition, Global Sourcing and Tech-Hiring Events
Mar. 2018 - Nov. 2019Greater Seattle AreaWorking with AWS Business and Recruiting leaders, I formed and guided recruitment plans for global hiring events, aiming to recruit top SDEs worldwide for North American positions. My geographically diverse team of Event Leads, Sourcers, and Project Coordinators managed all aspects of Event planning and execution. • Surpassed 2018 hiring and productivity goals by enhancing resource allocation and reducing event cancellations, leading to an improved recruitment process and team performance. • Streamlined event processes, reporting, and communication for AWS cross-regional hiring events, yielding a 25% boost in recruiter productivity and a 200% increase in 2019 hiring over 2018. • Initiated the design and creation of the AWS Talent Intelligence Platform, an all-encompassing tool that gathered and processed internal and external recruiting data, providing a comprehensive view for more efficient reporting, analytics, and planning to refine talent acquisition efforts.
AmazonSr. Mgr. Talent Acquisition: Supply Chain Optimization; Prime Now; Restaurants (Technical)
Apr. 2017 - Mar. 2018Seattle, WashingtonCollaborated with senior business leaders, HR, and Finance teams to create comprehensive demand and recruitment plans for the SCOT, Prime Now, and Restaurants divisions. • Managed recruitment services and internal partnerships for six VPs and two Sr. Directors, crafting an annual hiring plan with scalable sourcing strategies. • Led a 19-member recruitment team across seven locations: Seattle, Austin, Vancouver, Toronto, Minneapolis, Denver, and virtual/home offices. • Rebuilt client trust by stabilizing and upskilling the team through performance management, coaching, and vision casting as needed. • Implemented streamlined recruiting reports and dashboards to track, analyze, and communicate key operational metrics to the team, partners, and business clients. • Developed an internal "Shopping List" site for division recruiters to enhance recruitment capabilities by sharing candidates quickly and broadly across multiple Amazon divisions.
MicrosoftSr. Program Manager, Talent Excellence
Dec. 2013 - Apr. 2017Redmond, WATalent Excellence was a COE for Global TA, and dedicated to enhancing Microsoft's ability to build industry talent pipelines while innovating on top of existing investments. I was Program Manager over approximately 17 global systems and services operating across the TA ecosystem; most notably the Global Career Site, Recruiting CRM and Applicant Tracking Systems. • Developed, implemented, and maintained recruitment programs and strategies to support the organization's growth. • Administered job postings on multiple platforms, both internal and external, and tracked the performance to inform recruitment strategies. • Facilitated onboarding processes for new hires, ensuring a smooth transition and integration into the company's culture. • Tracked and analyzed key recruitment metrics to identify trends and areas for improvement, resulting in data-informed decision making. • Coordinated with Human Resources to ensure compliance with all laws and regulations regarding hiring practices. • Conducted training and workshops to improve interview skills among hiring managers, leading to a more effective and efficient interviewing process. • Managed Recruiting technology and systems, such as the CRM and ATS to automate processes and increase efficiency. • Led regular stakeholder meetings to provide updates on recruitment status and to discuss potential improvements in the recruitment process.
MicrosoftSenior Staffing Manager
Oct. 2009 - Dec. 2013Redmond Washington USALed teams hiring talent for Microsoft's multi-billion dollar Microsoft Office and Windows businesses. • Led team of Sourcers, Recruiters and Recruiting Coordinators, and assigned tasks to ensure efficient operation of the recruitment department, continuously monitoring and designing improvements to the process to enhance efficiency and effectiveness. • Managed the full recruiting cycle, from initial candidate sourcing to interview, evaluation, offer negotiation, and onboarding; and developed, revised, and implemented recruitment policies, procedures, and strategies. • Compiled reports on recruitment metrics and hiring statistics for senior management. • Partnered with HR, Finance and Hiring Managers to determine staffing needs and develop position-specific recruitment strategies. Handled escalated issues in the recruitment process and resolved candidate concerns. • Provided training and guidance to Sourcers, Recruiters and Hiring Managers on policies, process, and regulatory requirements.
MicrosoftRecruiter / Staffing Lead
Aug. 2005 - Sep. 2009As a Recruiter, then Staffing Lead within the Windows COSD Organization, I led a group of Staffing Consultants hiring to develop and optimize the core bits of Microsoft's OS products. • Managed end-to-end recruitment process for various roles within the organization, ensuring a smooth and efficient candidate experience. • Collaborated with hiring managers to define job requirements, set recruitment strategies, and forecast talent needs, improving overall recruitment strategy effectiveness. • Utilized applicant tracking systems and other recruitment technologies to maintain candidate data, ensuring transparency and efficiency in the recruitment process. • Conducted initial interviews and screenings to assess candidate fit, resulting in high-quality matches that aligned with company culture and values.
Amgen Inc.HR Business Analyst / Recruiter
Jul. 2002 - Aug. 2005Calabasas, California, United StatesDesigned strategies and plans for clients to source, recruit, interview and hire the best candidates, maintaining strong rapport and working relationships with leaders, bringing common sense and excellent interpersonal skills to bear.
• Designed strategies and plans for clients to source, recruit, interview and hire the best candidates, maintaining strong rapport and working relationship with leaders, bringing common sense and excellent interpersonal skills to bear. • Mixed HRIS, IT, Process skills and Generalist HR skills to enhance Amgen’s day-to-day operations and several large HR-systems initiatives, helping move Amgen from on-premise recruiting systems to a global, web-based ASP provider (Webhire). • Connected acquired company solutions to the overall data and process work at Amgen and was core-member of Amgen's global implementation of SAP HR, ensuring that cross-functional and cross-geo perspectives were assessed, represented and implemented in the future-state process.
ImmunexRecruiter / HRIS Administrator
Dec. 1999 - Jun. 2002Seattle, Washington, United StatesA Northwest Biopharmaceutical company acquired by Amgen in July of 2002. I was initially hired as a Recruiter for technical and G&A positions. When the acquisition occurred, I also helped design the database and process to track the details and status of offers from Amgen to Immunex employees.
• Managed day to day operations and troubleshooting of Human Resources Information Systems (HRIS) to streamline HR operations and improve efficiency. • Developed and executed training programs for HR staff and other system users, fostering understanding and accurate utilization of the HRIS. • Generated customized reports and analyses from HRIS data to support strategic decision-making processes. • Managed HRIS security protocols to protect sensitive employee data and maintain compliance with relevant regulations.
Price Waterhouse Coopers- PwCRecruiter / Recruiting Manager
Sep. 1997 - Nov. 1999Mountlake Terrace, Washington, United States• Developed and executed recruiting plans for the Tax and Legal lines of business across Northwest region (WA, OR, CO, UT), managing 2 Associate Recruiters. • Built targeted name-gen programs to decrease agency and headhunter hiring and developed an internet sourcing and recruiting strategy. • Designed and implemented internal database to gather, filter and report on target prospects for potential candidates.
Premera Blue CrossHuman Resource Information System Manager / HR Generalist
Aug. 1995 - Aug. 1997Redmond, Washington, United StatesAs an HR Generalist, I supported three operating units, working with senior Leaders and their teams in Staffing, Employee Relations, Management consulting, Policy and Procedure administration. As the HRIS Manager, my primary responsibilities were to oversee the management and expansion of the company's HR information systems. • Collaborated with HR staff to identify system requirements and improvements and ensured data accuracy and integrity within the HRIS. • Developed and maintained system user guides and training materials, providing support to HR staff and employees on system-related issues. • Analyzed HRIS data and created system, Recruiting and performance reports for management.
GeoEngineers Inc.HR Scheduler and Coordinator
Mar. 1991 - Aug. 1995Redmond, Washington, United StatesProvided HR Services to a multi-state Engineering Consulting firm including Project/staff Scheduling, Recruiting, Policy and Procedure development, Mediation, Benefits Administration and Employee Communications.
• Coordinated and streamlined HR processes such as recruitment, onboarding, and benefits administration, improving efficiency by 20%. • Scheduled, organized, and monitored staffing levels and staff allocations across multiple engineering projects, ensuring optimal productivity and workload balance. • Implemented an electronic scheduling system that increased transparency and reduced scheduling effort/time.
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