As a product owner at United Airlines, Murli Manohar Jehan Mohan has successfully led multiple projects from conception to completion. He has significantly improved the efficiency and effectiveness of various airline processes, resulting in substantial cost savings and improved customer satisfaction. His strong leadership and strategic thinking have contributed to the successful launch of several new products and services. Murli's innovative solutions have also won him recognition within the industry.More...
Cheri DeWitt
Customer Success Manager
Verified
This executive summary provides an overview of the current customer success initiatives and key metrics. Currently, our customer retention rate is at 85%, which is a 5% increase from last quarter. Our Net Promoter Score (NPS) has also improved by 10 points, indicating higher customer satisfaction. However, there are areas of improvement identified such as response time to customer inquiries and complaint resolution, which are slightly below the industry average. We are also in the process of implementing a new customer success platform to streamline our processes and improve customer engagement. The focus for the next quarter will be on improving our response time, enhancing customer engagement, and fully implementing the new platform.More...
Laurene Kinney
Customer Service Representative@United Airlines
Verified
I am Laurie or Laurene, depending on your preference! As a Baby Boomer I embrace the idea that my path will always be under construction.
My three-decade career within the travel industry has given me super powers in customer service. I also had the privilege to wear many hats within the industry by working in different departments like customer service, ramp, training liaison, catering and a Stewardess.
My unique trait is that I am passionate about reality television, finding inspiration in the stories and personalities showcased on the shows.
I found that retirement was not for me, so I embraced the forever gig of working with renewed passion and purpose.
I am a confident and uplifted soul who embraces life’s journey with a smile and a humble spirit!More...
Mandy Maldonado
Customer Service Representative@United Airlines
Verified
United Airlines has continued to maintain a strong market presence despite the challenges in the aviation industry. The company has implemented new strategies to enhance customer service, including the introduction of new technology and improved training programs for customer service representatives like yourself. Your role as a Customer Service Representative is integral in ensuring these strategies result in increased customer satisfaction and loyalty.
United Airlines has also focused on expanding its routes and improving in-flight services, which you will be instrumental in communicating to customers. The company's financial performance remains solid and future projections show a positive trend. Your role in maintaining and improving customer relationships will continue to be critical in the company's success.More...
Matheus Azevedo
Supply Chain Specialist@United Airlines
Verified
Minimizing risk, improving supplier relationships, and optimizing inventory management. Strategic planning and forecasting abilities through Data Analysis.More...
Robin Koller
Sales and Account Management@Cintas Corporation
Verified
Robin Koller is a seasoned professional in sales and account management currently working with Cintas Corporation. She boasts an impressive track record of developing and maintaining client relationships, driving sales growth, and managing key accounts. With her exceptional ability to understand customer needs and provide effective solutions, Robin has consistently achieved impressive sales results and contributed to the overall performance of the company. She is known for her strong leadership, strategic planning, and problem-solving skills. Robin's commitment to excellence and her passion for delivering outstanding service make her a valuable asset to the Cintas team.More...
Jasmine Colon
HR Business Partner@United Airlines
Verified
Jasmine Colon is an accomplished HR Business Partner at United Airlines, where she leverages over seven years of experience in strategic human resource management to enhance employee engagement and drive organizational success using data driven approaches. Jasmine holds a Master's degree in Human Resources and Industrial Relations from the University of Illinois at Urbana Champaign. Outside of work, she enjoys eating her way through different countries.More...
Joseph Wyllen
Airport operations manager@United Airlines
Verified
Joseph Wyllen is an accomplished Airport Operations Manager at United Airlines, where he has been instrumental in enhancing operational efficiency and passenger experience across major hubs. With over a decade of experience in the aviation industry, Joseph specializes in streamlining processes and implementing innovative solutions that have significantly reduced turnaround times. His leadership in crisis management and strategic planning has been pivotal during peak travel seasons, ensuring seamless operations and customer satisfaction. Joseph holds a Master’s degree in Aviation Management and is recognized for his commitment to sustainability initiatives within airport operations.More...
Ellen Toland
Senior Analyst Financial Systems Administration@United Airlines
Verified
Guillermo Vallejo
Operations Representative@United Airlines
Verified
Adaptable operations professional with expertise in process automation, customer service, and marketing advisory. Skilled in optimizing workflows, enhancing customer satisfaction, and driving efficiency while quickly mastering new technologies and strategies.More...
Lucas Bardt
Flight Crew@United Airlines
Verified
An experienced International Purser with United Airlines, bringing nearly two decades of expertise in the aviation industry. My career has taken me through mergers, acquisitions, and evolving markets, where I have consistently delivered top-tier customer service and operational excellence. I am also pursuing a Bachelor of Science in Pilot Operations at Embry-Riddle Aeronautical University, with the ultimate goal of becoming a commercial airline pilot. Passionate about aviation, leadership, and continuous learning, I thrive in dynamic environments and take pride in mentoring and collaborating with my colleagues.More...
Flight Attendant@United Airlines
Verified
Christian Arthur
Flight Attendant@United Airlines
Verified
United Airlines continues to prioritize safety and customer satisfaction, with a focus on creating an unparalleled travel experience. As a flight attendant, Christian Arthur plays a crucial role in delivering these objectives. He is responsible for ensuring passenger safety, comfort, and satisfaction during flights. His duties include pre-flight preparations, serving meals and drinks, and assisting passengers in case of emergencies. His exceptional communication and customer service skills contribute significantly to the company's reputation and customer loyalty. His commitment to his role has been instrumental in maintaining high service standards at United Airlines.More...
Gino Chiriboga
Inflight@United Airlines
Verified
Karyn D'Abreu
Flight Attendant@United Airlines
Verified
Karyn D'Abreu is a seasoned flight attendant with United Airlines, bringing almost a decade of experience in the aviation industry. Throughout her career, Karyn has been known for her exceptional customer service skills, attention to detail, and dedication to ensuring passenger safety. She has undergone extensive training in emergency procedures, flight regulations, and service protocols, making her an invaluable asset to United Airlines' flight crew. Karyn's passion for travel and commitment to providing a comfortable and enjoyable flight experience to every passenger are what drive her success as a flight attendant. She is a great team player and enjoys meeting new people from different cultures and backgrounds.More...
Jeffrey Fannin
Flight Attendant@United Airlines
Verified
Jeffrey Fannin is a flight attendant at United Airlines. He is responsible for ensuring the safety and comfort of passengers during flights. This involves demonstrating safety procedures, serving meals and refreshments, answering questions about the flight, and assisting passengers in various ways. Jeffrey is known for his excellent customer service skills, as well as his ability to handle emergencies calmly and efficiently. His role is crucial in maintaining the company's reputation for high-quality service.More...
Eduardo Pena
Customer service representative@United Airlines
Verified
Great at at customer service skills and communicating with peopleMore...
Valentine Sangoyomi
Aircraft Technicians@United Airlines
Verified
Joe Piwowarczyk
Product Owner / Project Manager@United Airlines
Verified
Experienced product manager, project manager and system designer with a focus on digital transformation in cargo industry, capacity management systems and pricing systems.More...
Jim Jones
Flight Test Captain@United Airlines
Verified
Ashley Tudhope
Flight Attendant@United Airlines
Verified
Joshua Riston
Ramp Agent@United Airlines
Verified
Army Veteran seeking to build a career in law enforcement.More...
Tye Radcliffe is a seasoned travel industry executive with over 25 years of experience, currently serving as Chief Customer Success Officer at Accelya Group. Based in Chicago, Tye has been instrumental in driving innovative product solutions, particularly in airline passenger reservation technologies. Under his leadership, Accelya has solidified its position as the global leader in airline distribution transaction processing, empowering airlines to achieve modern retailing transformations. Recognized for his creative problem-solving and deep understanding of travel technology, Tye has built a reputation as a highly motivated leader, fostering strategic partnerships and delivering impactful results. His contributions, including thought leadership at industry events like the IATA World Passenger Symposium, continue to shape the future of airline distribution.More...
Joshua Neitzel
Writer/Author/Editor
Verified
Former United States Air Force E-6 that worked in aerospace and hydraulics. I left the Air Force to pursue other goals and instead went back to college where I finished a degree in English. I've written five books and published one. I am currently running through the process of editing down the next four books which are part of a large series. As a side gig, I run my own blog website which will also be used to provide supplemental information for the coming book series. I also write adventure modules for Dungeons and Dragons campaigns.
I have plenty of experience writing and editing in all forms. I'm mostly looking for work in writing and editing, but will lend my past knowledge of hydraulic systems and aircraft-related engineering if need be.More...
Rocky Barajas
Software Quality Assurance Consultant
Verified
Rocky Barajas is a seasoned Software Quality Assurance Consultant with over 5 years of experience in ensuring the delivery of high-performance software solutions. With a keen eye for detail and a passion for innovation, she has successfully collaborated with QA teams in implementing cutting-edge testing methodologies that have reduced bug incidence by 40% across various projects. Rocky's expertise in agile processes has consistently driven efficiency and enhanced product reliability for top-tier tech companies. Committed to excellence, she is renowned for her ability to bridge the gap between development and quality assurance, ensuring seamless product launches and exceptional user experiences.More...
Eva Battin
AdTech/MarTech Senior Consultant
Verified
Highly motivated professional with 18 years AdTech/MarTech experience, I have worked for both SaaS start-ups and bigger organizations alike. With a keen interest in new technologies, data and AI, I am an expert in product consulting/architecting (product demoing and positioning, implementation scoping, project staffing, project management) and platform adoption (enablement, technical support, supporting sales teams with upsell and cross sell), leading strategic engagements at C levels and inspiring trust along the way.More...
Adriana Torres
Customer Service Specialist and Data Entry Specialist
Verified
Adriana Torres is a dedicated Customer Service Specialist and Data Entry Specialist with over 30 years of experience in streamlining customer support processes i different settings and ensuring data accuracy. Known for her exceptional communication skills and keen attention to detail, Adriana consistently enhances customer satisfaction and operational efficiency. She holds a Bachelor's degree in Business Administration and thrives in fast-paced environments. Outside of work, Adriana enjoys hiking and volunteering at local animal shelters.More...
NIGAM SHAH
CFO / Accountant / Project Manager / Estimator
Verified
As Nigam Shah, I have achieved significant success in various roles such as CFO, Accountant, Project Manager, and Estimator. I have consistently demonstrated strong financial management skills, overseeing budgets, reducing costs, and improving financial performance. As an accountant, I have ensured accurate financial record-keeping and compliance with tax laws. In my role as a project manager, I have successfully led and completed numerous projects on time and within budget, showcasing my strong leadership and organizational skills. As an estimator, I have accurately forecasted project costs, contributing to the financial stability and profitability of the projects. My achievements are a testament to my versatile skill set and commitment to excellence in all areas of my work.More...
Bryan Kinsley
Auctioneer & Business Development Manager
Verified
Bryan Kinsley is a seasoned Auctioneer and Business Development Manager with over two decades of experience in the auction industry. Bryan's diverse background spans from conducting high-stakes auctions to developing and implementing strategic business plans. He is known for his exceptional communication and negotiation skills, which have led him to secure numerous profitable deals for his clients. Bryan's innovative approach to business development has contributed to the growth and success of various companies he has worked with. His passion for the auction industry and his commitment to driving business growth make him an invaluable asset in any professional setting. Bryan is an aspiring voice talent seeking opportunities in voice over, narration and voice acting. He has almost 40 years of customer service and public relations skills.More...
Onboarding Consultant with expertise in Sales, Marketing, and Technology, with over 4 years of experience providing technical solutions that resolve business challenges. Skilled in pre-sales engineering, solution design, and customer success, particularly in SaaS environments. Proven ability to drive customer engagement and business outcomes by presenting impactful software solutions to stakeholders.More...
Fred Quijada
Director, Academic and Technology Integration Services@Global Alumni
Verified
I am an accomplished technologist and educator with over two decades of experience spanning technology leadership, project and program management, and executive education. My career includes managing multimillion-dollar technology portfolios, driving AI/ML innovation, and delivering strategic transformations for Fortune 500 companies. Notably, I led award-winning initiatives such as an AI/ML collaboration with IBM Watson at AIG and oversaw a $6M program integrating AI/ML in digital platforms at United Airlines.
As the Director of Academic Quality Assurance for Global Alumni, I oversee the design and delivery of technology-focused executive education programs for leading institutions like MIT Professional Education and the University of Chicago. I am also a Learning Facilitator and lecturer, mentoring global cohorts in topics such as cloud computing, DevOps, and strategic technology management.
Rooted in a passion for education and leadership, I hold advanced degrees in technology and law, and I am currently pursuing a Doctorate of Technology at Purdue University. My consulting philosophy emphasizes bridging theory and practice to empower leaders to navigate and shape the technological landscape with confidence and innovation. I am committed to fostering visionary leadership and leveraging technology for sustainable, impactful outcomes.More...
Kevin Connolly
Vice President Revenue Operations
Verified
Dynamic and results-driven professional with extensive experience in both the staffing and hospitality industries. In the staffing sector, demonstrated expertise in revenue operations, sales management, and operational leadership, driving a 448% growth in client locations and achieving a 27% increase in revenue within a year. Proven ability to streamline processes, optimize KPIs, and foster client relationships to achieve strategic objectives. In the hospitality industry, successfully led sales, sales management, and operations for hotels and conference centers, including navigating complex challenges such as COVID-19. Known for exceeding financial targets, enhancing customer experiences, and implementing innovative strategies to boost profitability and operational efficiency. Adept at aligning cross-functional teams and leveraging data-driven solutions to deliver sustainable growth.More...
Em Klick
Decision Support - Strategy & Analytics@Walgreens
Verified
As a Strategy Consultant, I have successfully helped clients develop and implement growth strategies. The scope of my client work includes identifying potential market opportunities, increasing operational efficiency, improving profitability and developing roadmaps and go-to-market strategies. I have been instrumental in helping my clients navigate complex changes and transitions. My innovative and analytical approach has consistently resulted in effective strategic planning and decision-making.More...
Mary Patton
Executive Assistant@Top Aces
Verified
Highly skilled Executive Assistant with 5 years of experience providing exceptional administrative and organizational support to senior executives. Armed with a Bachelor’s degree in Applied Management, with a primary focus on communication, and over 25 years of customer service experience, predominantly in the aviation industry, I bring a unique blend of operational expertise, client relations acumen, and strategic problem-solving to every role. Proven ability to streamline processes, enhance productivity, and ensure seamless daily operations in fast-paced environments.More...
Davin McLaird
Instructional Designer
Verified
Over my career, I have created classroom and self-paced learning content for customer-facing as well as back-office staff at companies like United Airlines, Expedia Group, and Outrigger Resorts and Hotels.More...
Lloyd Dennis
CEO, Cybersecurity Professional & Author@WAHGUAAN INC
Verified
| CISSP, CCSP | CISM | Executive Cyber Security Consultant | Cloud Security Compliance | Collaborator | Author Amazon book: Cyber Security Unlocked! I help businesses and individuals align their digital presence to security operational requirements.More...
Vilma Rios
Tax Accountant and Tax writer@Your Tax Geek
Verified
I am a content tax writer, proofer and tax professional. Very well versed on federal tax law. Digital assets tax expert. Tax preparer. Accountant expert. Type 75 words per minute, customer service expert and has worked for one of the big 4 in the past year.More...
Joseph Bangit
Senior Manager, IAM@Camping World
Verified
Joseph Bangit is a seasoned Information Technology professional, currently serving as the Senior Manager of Identity Access Management (IAM) at Camping World. He has extensive experience in IT security, systems analysis, and project management, ensuring the highest levels of data protection and system integrity. Joseph has a proven track record of leading teams in designing and implementing robust IAM strategies, aiming to enhance the security posture of organizations. His expertise also includes risk management, compliance, and IT infrastructure development. Before joining Camping World, Joseph held various leadership roles in the IT sector, where he honed his security management and strategic planning skills. He holds several IT certifications, demonstrating his commitment to ongoing professional development in the ever-evolving tech industry.More...
Alp Horoz
Business Strategy/Investment Associate@Freelance (former Accenture Strategy for 5+ years)
Verified
I am a business strategist looking for freelance work on investment/opportunity evaluation and other related quantitative work. I have 5+ years of experience in strategy consulting and am highly skilled in Microsoft Office products (Excel, PowerPoint) along with some experience in computer programming.More...
Renan Khoury
Global Human Resources Director@PandoUAB
Verified
Renan Khoury is a seasoned HR professional who currently serves as the Global Human Resources Director at PandoUAB, a leading global technology company. He brings to the role a wealth of experience having worked in the HR field for over two decades. Renan has a proven track record of developing and implementing innovative HR strategies that drive business growth and enhance employee engagement. Prior to joining PandoUAB, he held senior HR roles in various multinational organizations where he gained broad experience in talent acquisition, performance management, and employee relations. Renan is known for his excellent leadership skills, strategic thinking, and ability to build strong relationships across all levels of an organization. He holds a degree in Human Resources Management and has also earned several professional HR certifications.More...
Stephen Binderup
President@Lobo Systems Group LLC
Verified
I have 20+ years of experiance in helping cybersecurity startups grow while adding happy customer to their rolls.More...
• Analytical, resourceful, and highly adaptable professional with extensive experience in workforce productivity, operational excellence, and developing strategies, successfully operating within governmental and private sectors.
• Skilled in evidence and requirements gathering, creating, and delivering highly sensitive reports to senior leadership, providing recommendations on improvement strategies to increase efficiency and reduce waste.
• Highly effective and collaborative in strategic planning, business process improvements, automating internal processes, project management, change management, risk management, and decision support for all leadership and stakeholders.
• Strong knowledge in strategy, planning, setting objectives, initiatives and coordinating of projects related to asset management, checkpoint security, software management, and hardware functions.
• Accomplished leader and communicator, skilled in creating, building, and strengthening relationships across functions to drive cohesive, strategic operations.
• Successfully applied LSS framework in Manufacturing, Healthcare, Aviation, Customer Experience, and the US Federal Government
• MS Office & Teams Proficient in Visio, Excel, PowerPoint, and WordMore...
Pradeep Subbarayan
CMO, VP of Marketing@Fractional Marketer, Consultant
Verified
Pradeep Subbarayan is a seasoned marketing executive with extensive experience in various leadership roles such as Fractional Marketer, CMO, and VP of Marketing. Currently, he is leveraging his skills and expertise to provide comprehensive marketing solutions as a consultant. His areas of expertise include strategic planning, digital marketing, marketing strategy, and brand management. He has a proven track record of driving growth, improving customer engagement, and enhancing brand visibility. Pradeep's leadership and marketing acumen make him an invaluable asset in the competitive business landscape. He has experience in B2B and B2C domains across e-commerce, AdTech, FinTech and Marketplaces.More...
Mara Silva
CFO SaaS@Self employed
Verified
Mara Silva is a highly experienced CFO in the Software as a Service (SaaS) industry, currently working as a self-employed professional. She specializes in financial management, strategic planning, and business development within the tech sector. Her expertise lies in managing financial operations, improving financial systems, and implementing cost-effective solutions to increase profitability. Mara's key strength is her ability to drive financial performance and growth in competitive SaaS markets.More...