Years of experience: 9
Data Entry SpecialistData EntrySales RepresentativeCustomer Support RepresentativeCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Guillermo's Career Path
Sep. 2022 -Nov. 2024
United AirlinesReservations Operations Representative
Mexico•Analyzed call patterns with data analysis tools to adjust agent schedules and enhance real-time operation efficiency for a US and Latin American market, achieving an average speed of answer below 120 seconds.
•Consistently maintained a 95% occupancy rate and reduced the abandonment rate to below 8% in customer contact centers all throughout 2022 to 2024.
•Collaborated with cross-functional t...
Jun. 2017 -May. 2019
Universidad Tecnológica de México - Incubadora de EmpresasJunior Marketing Advisor
Atizapán de Zaragoza, México, Mexico•Guided 10+ startups in selecting and registering business names, ensuring compliance with copyright, trademark, and legal requirements for brand registration.
•Conducted availability checks for intellectual property and trademarks, achieving a 100% success rate in securing viable and legally compliant brand names.
•Educated entrepreneurs on key business concepts (B2B, B2C, B2G), enhancing th...
Feb. 2017 -Sep. 2022
United AirlinesReservations Sales Agent
Mexico City Metropolitan Area|| United 100 Nominee || Being part of the Annual United 100 is one of the highest honors employees can receive. •Effectively communicated with customers to de-escalate situations, accurately assess client needs, and provide solutions that balanced business and customer interests, maintaining an escalation support rate below 5% monthly on average.
•Leveraged in-depth product knowledge to effe...