Years of experience: 25

Data EntryCustomer ServiceTranslator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Adriana's Career Path
Customer Service Agent/Education & Training AdminJun. 2022 -
Dec. 2024
Filler DirectCustomer Service Agent/Education & Training Admin
Manchestester, UK• Resolved an average of 70 customer complaints/queries per month with empathy, resulting in increased loyalty and repeat business. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Responded to customer requests for products, services, and company information. • Demonstrated empathy in handling difficult situations, fostering ...
Training CoordinatorAug. 2017 -
Dec. 2019
NorwegianTraining Coordinator
Developed departmental procedures that better align with workflow process Audited crew profiles of over 900 pilots and 1500 cabin crew in order to make sure all are legal to perform their flying duties and hold required documents in order to comply with EASA guidelines Followed up on both cabin and flight crew training needs in order to maintain their checks up to date and avoid any disruptio...
Customer Affairs OfficerJul. 2011 -
Nov. 2016
EmiratesCustomer Affairs Officer
Dubai, United Arab EmiratesInvestigated and resolved an average of 215 customer inquiries and complaints per month in empathetic manner, in order to regain customer confidence, restore reputation of Emirates Group and ensure repeat business Made recommendations to Customer Affairs Manager to improve service shortfalls Adhered to all confidentiality requirements at all times Met all customer call guidelines including se...