Years of experience: 37
Call CenterCall Center Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Davin's Career Path
Aug. 2018 -Aug. 2023
Expedia GroupAir Operations Trainer
Franklin, TN• Created and maintained all learning content to support air related back-office operations, including agency debit memos, ARC and BSP settlement
• Administered learning management systems (Cornerstone, Adobe Learning Manager)
Jan. 2016 -Aug. 2018
Expedia, Inc.Transport Analyst
Franklin, TNSpecializing in the development and improvement of airline ticketing processes, with a particular focus on ticket exchanges and refunds.
Mar. 2014 -Dec. 2015
Orbitz WorldwideManager - Global Back Office Support Services
Focus on back office agent processes in order to drive efficiency and reduce costs. Scope of processes includes airline ticketing, schedule changes, ARC reporting, refunds, and agent tools.