Results-driven Project Manager with extensive experience leading end-to-end project management initiatives, ensuring seamless execution from scoping to completion. Adept at cross-functional communication, stakeholder engagement, risk management, and Agile methodologies. Passionate about driving continuous improvement, process optimization, and bridging the gap between technical and non-technical teams to deliver high-impact results.More...
Michael Pointer
Sr. AI Strategic Sales Specialist@Talkdesk
Verified
Talkdesk, a leading cloud-based contact center software provider, continues to leverage AI technology to enhance customer service experiences. The company's AI capabilities help businesses to streamline their operations, improve customer interactions, and drive sales growth. As a Senior AI Strategic Sales Specialist, Michael Pointer plays a pivotal role in driving the adoption of Talkdesk's AI solutions. He works closely with clients to understand their business needs and align them with the right AI tools. His strategic insights and sales expertise continue to contribute to Talkdesk's strong market position in the AI-driven customer service space.More...
Sam Wagar
Strategic CSM@Talkdesk
Verified
Bridget Y
Proposal Manager@Talkdesk
Verified
Kyle Erickson
Enterprise Solution Engineer@Talkdesk
Verified
I'm a strategic, value-driven, creative problem solver with a 'people-first' mind set. I've done a variety of customer and prospect facing roles, including creating and managing advertising campaigns, teaching software, and strategic account management. Any time I'm able to match my passion for software to the problem someone is trying to solve, it's a good time. I also understand every job is a 'team sport' and love working and collaborating with colleagues as much as possible.
I currently work as an Enterprise Solution Engineer at Talkdesk.More...
Neil McAlpine
Enterprise Architect@Talkdesk
Verified
Marco Mille
Customer Success Manager@Microsoft
Verified
Marco Mille is a dedicated Customer Success Manager at Microsoft, where he leverages over a decade of experience in tech solutions to enhance client satisfaction.
Marco specializes in crafting innovative strategies that align technology with customer needs, driving impactful results.
He also has a senior skill about cloud solutions related to contact centre technologies like Genesys and Talkdesk.
Outside of work, Marco enjoys sailing in Mediterranea and experimenting with gourmet cooking.More...
Hugh Altafi
HR Operations Manager@Dandy
Verified
Hugh Altafi is the HR Operations Manager at Dandy, where he spearheads innovative human resource strategies that enhance employee engagement and streamline organizational processes while keeping everything legal and compliant. With over a decade of experience in HR management, Hugh has a proven track record of implementing cutting-edge solutions that have increased productivity and reduced turnover by 15% within his first year at the company. Known for his collaborative leadership style, he works closely with cross-functional teams to foster an inclusive and dynamic workplace culture. Hugh holds a Law degree from UC Law and is passionate about mentoring the next generation of HR professionals.More...
Davit Tigranyan
Lead Product Designer
Verified
Hi.
I’m Dave - a Lead Product Designer with 12 years of UX experience and technical background, most of which I spent creating B2B SaaS solutions.
The last few years I spent holding a leading position, managing a small design team, creating and expanding companies design system and complex products, being responsible for solutions' holistic view, consistent experiences and products’ growth.
Let's get connected!More...
Scott Sayler
Sole proprietor
Verified
Scott Sayler is a seasoned professional who brings a wealth of business knowledge to any situation. This knowledge is derived from over 20 years in the consulting space with giants like Accenture, but also over 12 years of sales experience focused on the customer experience and unified communication SaaS industries. Scott also has experience in development and video editing.More...
Kate Merrick
Director, Customer Marketing@N/A
Verified
Here’s a polished and professional bio based on your impressive resume, tailored to highlight your expertise as a Customer Marketing Director:
Kate Merrick
Senior Customer Marketing Leader | Customer Advocacy & Engagement | Community & Lifecycle Strategy
Kate Merrick is a results-driven Customer Marketing Director with over a decade of experience in building impactful customer advocacy, engagement, and lifecycle programs. Recognized for her ability to craft and execute strategic initiatives, Kate has a proven track record of driving customer retention, amplifying brand loyalty, and fostering long-term partnerships.
Kate excels at cross-functional collaboration, aligning diverse teams to optimize customer-centric strategies. At Cisco, she spearheaded scalable customer success initiatives, creating templates and tools that empowered teams to understand and address customer needs effectively. Previously at Talkdesk, she led a high-performing team to reboot customer advocacy, including rethinking customer storytelling through innovative joint asset programs.
Throughout her career, Kate has launched and scaled vibrant communities, managed global advocacy boards, and built account-based marketing frameworks that delivered measurable results. Her expertise spans strategic program development, event management, change management, and customer communications.
Passionate about amplifying customer voices, Kate combines her strengths as a storyteller and collaborator to craft compelling narratives that highlight customer successes and drive brand growth. With a Master’s in Rhetoric and Professional Communication from Iowa State University and a Political Science degree from Grinnell College, she brings a unique blend of analytical rigor and creative vision to every project.
Kate is seeking opportunities where she can leverage her extensive experience to drive meaningful customer engagement and advocacy initiatives.
Contact:
📞 319-750-8877 | ✉️ kamerrick@gmail.com
🌐 LinkedIn Profile
📍 Grinnell, IAMore...
Sally Mellinger
SEO and Content Strategy Lead@Verve Industrial
Verified
Expert in crafting content and SEO strategies to drive organic growth.More...