Years of experience: 9

United StatesCall CenterCustomer ServiceConsultingAssistantData Entry

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Lindsey's Career Path
Sr Project Manager & PMO LeadFeb. 2024 -
Present
TalkdeskSr Project Manager & PMO Lead
United States• Implement complex, multiphase CCaaS projects for customers using a traditional and agile methodologies • Provide PMO oversight on partnered implemented projects, serving as a liaison and internal point of escalation for both customers and partners • Perform quality checks on implementation partner project documentation to ensure Talkdesk standards are adhered to • Assist in developing and u...
Mentoring Team LeadApr. 2023 -
Feb. 2024
RingCentralMentoring Team Lead
Denver, Colorado, United States• Revamped Professional Services new hire onboarding program in alignment with PMO requirements and processes. I have successfully onboarded 26 new hires within two quarters and have streamlined training programs to ensure onboarding occurred within 4 weeks or less. • Supporting training, upskilling, and transition into the professional services department ensuring that new hires have complet...
Senior Project ManagerAug. 2022 -
Feb. 2024
RingCentralSenior Project Manager
•Implement complex, multiphase projects for customers across multiple segments and industries •Develop project plans, create project documentation, and track and monitor project hours to maintain clear communication utilizing project management software •Analyze and identify risks and challenges, to come up with mitigation efforts and solutions to keep projects on track •Assist customers with...

Lindsey's Posts

  • How I can help you

    Over 10 years in project management and admin. Specialize in contact center tech, SaaS. Manage teams, optimize workflows. Services: project coordination, reporting, process docs, exec support, CRM/ERP setup, vendor coordination. Awards for excellence.

  • People I am looking for

    Seeking small/midsize businesses lacking PM. Ideal for founders, executives, or coaches needing strategic admin. Tech startups needing organizational support.

  • Experience & Cases

    Managed multi-vendor projects successfully. Built PMO/reporting structures. Prevented burnout in teams. Clients: Luminous Healthcare, Western Dental, WSECU.

  • How to contact

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