Years of experience: 24
MarketingConsulting💸 MarketingCommunity ManagerMarketing DirectorCommunications Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Kate's Career Path
Oct. 2023 -Apr. 2024
CiscoProgram Manager, Customer Experience, Transformation Programs
Grinnell, Iowa, United StatesDrove collaboration across a workforce of over 1600 employees to develop customer listening programs: recommending strategy and best practices, and creating processes for refining customer engagement strategies, ensuring alignment with evolving customer objectives. Developed program templates for Success Circles and Customer Council to help Customer Success and other internal stakeholders sca...
Jan. 2023 -Oct. 2023
TalkdeskDirector of Customer Marketing
Grinnell, Iowa, United StatesCurrently lead a dynamic team, including agency partners, to orchestrate customer advocacy, retention, and community initiatives. My focus is on harnessing insights to optimize our global reference program, customer review campaigns, and customer story development efforts. My role centers around refining internal processes for tracking and managing advocacy-related activities, enhancing the o...
Oct. 2021 -Jan. 2023
TalkdeskSenior Customer Marketing Manager
Led a team dedicated to fostering customer retention and expansion within Talkdesk, including community administration, customer engagement tactics, customer communication strategies . Collaborated with cross-functional partners from Product, Customer Success, and Marketing, to develop a global expansion campaign framework, piloting the first two campaigns to refine processes and evaluate out...