10 years Retail Customer Service Experience, 5 of those being in a Supervisor position working with teams of up to 10
2 Years Retail Sales Associate experience within the Telecommunications Industry
Currently studying Diploma in Information Technology focus on cyber security.
Looking at moving to remote customer service based rolls and expanding my skills.More...
Carol Lewer
Associate Director, spectrum Strategy and Planning@Optus
Verified
Optus has been successful in maintaining its position as a leading telecommunications company in Australia. Our strategic focus on digital transformation and customer experience has resulted in significant growth in our customer base. Our spectrum strategy and planning have been instrumental in delivering high-quality services and expanding our network coverage. The recent spectrum acquisitions have further strengthened our network capabilities and will support the roll-out of 5G services. We need to continue our focus on spectrum management to ensure optimal use and to stay ahead in the competitive landscape. Future plans include exploring more partnerships for shared spectrum use and investing in new spectrum bands to support emerging technologies.
I project managed all the mobile spectrum acquisition/auction and renewal activities from 1997 to the present day.More...
Serene Zhang
Category Manager@Optus
Verified
Hi there
I'm Serene, and I'm a wordsmith and a creative. I am your go-to person for clear, impactful and succinct messages. I have a Bachelor of Law (Honours) degree, and I also have a 7 year career in procurement and supply chain.
Outside of my corporate work, I am also a dancer, singer and actress.
Looking forward to working with you.More...
Gonzalo Castillo Torres
Administrador de Bases de Datos@Aiep
Verified
Gonzalo Castillo Torres is a seasoned Administrador de Bases de Datos at Aiep, where he has successfully optimized database systems for over five years. With a keen eye for detail and a passion for innovative data solutions, Gonzalo has spearheaded numerous projects that have significantly enhanced data retrieval efficiency and security protocols. His expertise in SQL and data management tools has been instrumental in driving Aiep's data-driven decision-making processes. Gonzalo holds a degree in Computer Science from Universidad de Santiago, and in his free time, he enjoys mentoring aspiring IT professionals and exploring the latest advancements in database technology.More...
Scott Johnson
Head of Marketing
Verified
I am a modern, tech-savvy executive with extensive experience in e-commerce, subscription, and digital product development and promotion across APAC. I have a significant track record of growing digital businesses and launching new technology products within complex market environments locally and overseas. I am a goal-oriented individual with proven results in B2C and B2B environments. I am a team player with excellent presentation, negotiation, and project management skills, focusing on transformation and delivery.More...
Liane Shannon
Sales Representative
Verified
Professional Summary
A customer‑centric sales professional with a strong track record in cloud and IT solutions. Known for an open mindset, a consultative approach, and the ability to quickly understand customer needs to drive meaningful business outcomes. Experienced in Microsoft technologies and skilled at translating technical value into clear, compelling business conversations.
Core Skills
Cloud and IT solution sales
Customer‑centric engagement and relationship building
Microsoft ecosystem knowledge (products, licensing, cloud services)
Consultative selling and value‑based conversations
Problem solving and opportunity identification
Pipeline development and deal progression
Cross‑functional collaboration with technical and business teams
Strengths & Working Style
Naturally curious with an open mindset that supports continuous learning
Strong problem‑solving ability, especially in complex customer scenarios
Clear communicator who builds trust quickly
Resilient, adaptable, and comfortable navigating fast‑moving environments
Motivated by helping customers achieve real outcomes through technologyMore...
Michael Gartshore
National Contact Centre Manager@Lite n Easy
Verified
A highly experienced and accomplished customer care manager specialising in national customer service teams in complex and regulated environments with ownership of enquiries, complaints by phone, email, and digital teams coupled with ten years national customer service manager experience. My contribution will leverage my deep understanding of customer issues and the coaching of teams whilst delivering on the monitoring of key metrics standards. Having significant experience in the multiple industries gives me the knowledge of compliance and regulatory obligations. Renowned as an empowering, Lean Six Sigma professional and collaborative leader who possesses dynamic team building and leadership skills. Demonstrated success in delivering high-quality customer outcomes with a keen eye for identifying continuous improvement opportunities that translate into immediate actions to reduce volume, cost and time. Ability to build and maintain stakeholder engagement both internally and externally and communicating with purpose while establishing vision, and influencing decision makers.More...
Debajyoti Dasgupta
Project Lead@MnM Infinity
Verified
Technology leader with over a decade experience leading large Data modernisation programs.More...
Ike Torkomyan
Remote travel consultant
Verified
Ike Torkomyan is a dynamic Remote Travel Consultant with over a 5 years of experience in travel and tourism itineraries. Specialising in eco-friendly and culturally immersive travel experiences, Ike has successfully curated over 1,000 unique journeys, earning a reputation for exceptional customer satisfaction and innovative travel solutions.
With a background in cultural anthropology and a passion for sustainable tourism, Ike leverages cutting-edge technology to connect with clients and provide seamless, tailored travel planning from anywhere on the globe. Committed to redefining modern travel, Ike continues to inspire wanderlust while promoting responsible exploration.More...
James Hartley
Administration Officer@NSW Health
Verified
I am an accomplished Emergency Services Administration Officer at NSW Health, has significantly enhanced operational efficiency by implementing a cutting-edge digital records management system, reducing processing time by and have taken to the role extremely quickly compared tp many of my peers. With my involvement and suggestions, the administrative team has achieved an 85% satisfaction rate in internal audits, reattaining the expected benchmark for excellence. Future projects i intend to be involved in aim to increase operational efficiency of digital systems, starting at 15% and then incrementally through the life time of those systems.More...
Kylie Ralph
Marketing Manager@Marketing VA
Verified
Kylie is the founder of Marketing VA - providing remote marketing services to businesses. From strategy to execution, Kylie is able to provide end-to-end marketing services. With over 25 years’ of marketing expertise & a strong focus in digital marketing, performance and growth. Expertise spans channel management including website design (UX & development), SEO, paid ads (Meta & Google Ads), social media management, content marketing, and CRM management, Kylie can pick up most projects and tools having experience spanning small to large business from international such as Citibank & Weight Watchers, to national such as Optus & Foxtel to regional businesses such as Chiropractic Life. She’s worked in highly competitive industries with high commercial targets to small services-led businesses nurturing end-to-end customer lifecycles.More...
Mark Kessler
Head of Digital & Product@SmartSounds
Verified
Mark Kessler is the Head of Digital & Product at SmartSounds, where he spearheads the development and innovation of cutting-edge audio technology. With over 15 years of experience in the tech industry, Mark has a proven track record of transforming visionary ideas into market-leading products. Under his leadership, SmartSounds has seen a 40% increase in digital engagement and a 25% boost in product sales over the past two years. Mark's passion for blending creativity with technology continues to drive the company towards new horizons in the world of sound.More...
Kathryn Jorgensen
Account Manager Telco and finance
Verified
A long history of sales and marketing in top Telco’s and Finance startup. Two degrees and currently studying.
Proof reading , digital admin, account manager, data entry etc would be best.More...
Stuart Ford
President & COO@Dropit
Verified
Global retail and tech COO
Startup, scaling, internationalisation, and performance optimisation.
Turnaround. Business model strategy and mentoring expertiseMore...
Executive Summary:
Claire Louise Enders is a seasoned professional in the field of Digital Marketing & Growth. She has a proven track record of driving growth through innovative digital marketing strategies and techniques. Claire possesses a deep understanding of digital marketing tools and analytics, enabling her to optimize marketing campaigns and boost business growth effectively.
Her expertise includes SEO, SEM, content marketing, social media marketing, and email marketing. She also has a strong background in developing and implementing growth strategies, focusing on customer acquisition, engagement, and retention. Claire's ability to analyze market trends and customer behavior helps her devise strategies that align with business objectives and customer needs.
Claire's leadership and team management skills have consistently resulted in high-performing marketing teams that deliver results. Her strong communication and interpersonal skills enable her to work effectively with cross-functional teams and stakeholders at all levels.More...
Alison Newitt
Finance Analyst
Verified
Experienced finance professional (CPA) with wide range of Finance experience and skills including Revenue Assurance, Management Accounting, Accounts Payable/Receivable, Data Analysis, Month End and Project Reporting, Financial Counselling.More...
Mim Komic
Digital Capability Lead & Product Owner@Telstra
Verified
As a digital capability lead, I have successfully led teams of digital designers and developers with transformation initiatives, enhancing the company's digital capabilities and improving overall operational efficiency. I have also excelled as a Product Owner, managing product development from ideation to launch with business stakeholders, ensuring the digital projects meet customer needs and business goals. My leadership has resulted in significant improvements in driving delivery of digital customer experience and digital innovation within the company.
I write and speak fluent English and am also fluent in Bosnian and Croatian.More...
Sharon Don
Innovation specialist and principle service designer@Digital NSW
Verified
Digital NSW is focused on driving digital transformation across the NSW Government to improve the customer experience. As an Innovation Specialist and Principle Service Designer, Sharon Don plays a key role in this process. She is responsible for identifying innovative solutions and designing services that meet the needs of the customers effectively and efficiently. Her role involves extensive research, analysis, and collaboration with various stakeholders. Sharon's expertise lies in her ability to translate complex problems into simple, user-friendly solutions. Her work contributes significantly to making government services more accessible and convenient for the people of NSW.More...
Brendan Faulds
Business Owner@Need a Lift ? South Coast
Verified
I am a technology-focused ICT Manager with extensive enterprise level experience across ICT Finance, Health, Defence, and Service Providers. My expertise spans ICT Applications, Data Quality, Records Management, Infrastructure, Cloud, Internet, Hosting, as well as people, process, and tools management. I have worked in the Public Sector/ Government sector, Corporate, Small Business and for myself.
I am also a business owner, having started from scratch and am now operating – “Need a Lift? South Coast” – A small private chauffeur business based on the South Coast of SA.More...
Nicola Collins
Senior Social Media Manager/Head of customer experience
Verified
I have extensive background with global companies in marketing, leading large teams, customer experience, social media, content, strategy all in senior positions.More...
Philippa Davis
Senior strategic business development and partnerships consultant@Multiple companies
Verified
Dynamic and results-oriented professional with over 20 years of experience in Strategic Business Development, specialising in Travel Experiences, Solution Sales, eCommerce, and Loyalty Solutions.
Adept at managing complex client relationships and executing successful RFPs and strategic proposals from inception to completion.
Proven track record of collaborating with cross-functional teams to secure multi-million dollar contracts within APAC, partnering with Fortune 500 and ASX 200 companies, including Mastercard, HSBC, Citibank, CBA, Virgin Australia, and Air New Zealand.
My expertise spans diverse markets, including APAC, North America, and Europe, having held leadership positions at industry leaders such as Collinson Group and Westfield Limited. I excel in leveraging data-driven strategies to enhance loyalty programs and convert insights into actionable growth initiatives.
Core Competencies:
- Strategic Partnerships: Expert in developing and managing high-impact partnerships to drive significant business growth and market penetration.
- Sustainability Initiatives: Proven ability to embed sustainability in business strategies, aligning profitability with positive social and environmental outcomes.
- Loyalty and CRM Strategies: Extensive experience in designing and implementing customer engagement programs enhancing retention and satisfaction.
- Business Development: Skilled in identifying and capitalising on growth opportunities, leading cross-functional teams, and penetrating new markets.
- Sales and Marketing Leadership: Proficient in crafting and executing innovative sales and marketing approaches that yield substantial revenue increases and enhance brand positioning.
- Client Relationship Management: Expert in maintaining and nurturing key client relationships across global markets, ensuring ongoing business success.
- Channel Partnerships: Proficient in creating and implementing channel strategies to maximise market outreach and partner collaboration.More...
Damien Kirchner
Director@REGCOR
Verified
"Welcome to our world of fortified digital defense! At REGCOR, we specialize in safeguarding your digital assets with cutting-edge solutions tailored to your unique needs. In today's interconnected landscape, where cyber threats lurk around every virtual corner, trust is paramount. That's why we offer comprehensive security strategies that go beyond mere protection—they deliver peace of mind.
Our approach combines advanced technology, proactive monitoring, and expert analysis to create a formidable defense fortress for your organization. We don't just react to threats; we anticipate them and neutralize potential risks before they can cause harm. With our team of seasoned cybersecurity professionals at your side, you can navigate the digital realm with confidence, knowing that your data, systems, and reputation are in capable hands.
What sets us apart is our commitment to continuous innovation and relentless dedication to staying ahead of emerging threats. We don't settle for "good enough" because we understand that in cybersecurity, there's no room for compromise. Whether you're a small business, a multinational corporation, or a government agency, we have the expertise and resources to fortify your defenses and empower your digital journey.
Join us in the fight against cyber threats and let's build a safer, more resilient digital world together. Because when it comes to cybersecurity, excellence is not an option—it's a necessity."More...
Adrian Grech
Events Manager & Operations coordinator@AGEvents
Verified
Adrian Grech serves as the Events Manager and Operations Coordinator at AGEvents, a company highly recognized for its exceptional event planning services. Adrian has mastered the art of creating memorable experiences through meticulous attention to detail, creative vision, and seamless event coordination. His expertise lies in planning, managing, and executing events of all types and sizes, ensuring each one is unique and extraordinary. With over a decade of experience in the industry, Adrian has developed a keen understanding of the intricacies involved in event management, making him a valuable asset to AGEvents. Adrian's professionalism, dedication, and passion for creating unforgettable events have made him a respected figure in the event planning industry.More...
Peter Marini
VP Sales APAC@Crayon Data
Verified
Seasoned sales leader, highly knowledgeable in lead qualification, opportunities identification, negotiation, deals closing, performance
improvement and business expansion. Results-focused business development expert with strong skills in global market trends,
industry developments and emerging technologies. Influential manager, recognised for the ability to build high-performing teams to
successfully achieve substantial sales and positive business outcomes. Proven capability to collaborate with key stakeholders, internal
and external partners and clients toward the attainment of common objectives. International Exposure: Asia Pacific and Japan.More...
Adam Russell
Consulting Project Manager@Tiligent.com
Verified
Highly experienced IT Project Manager and Author. Bringing ChatGPT to projects everywhereMore...
Linda Reed-Enever
Ideas and Marketing Strategist@Enever Group
Verified
Marketing and ideas are my superpowers and I lend them to you when you work with me.
Ideas make the world go round, or at least my world, which is why I love what I do.
Marketing is full of ideas, as is education and course creation, and lucky for me I get to combine
both my loves in what I do here and via the projects I lead at Enever Group.
I’m an ideas strategist who loves nothing more than helping businesses and individuals build
their profiles in the public domain.More...