Years of experience: 8

MusicCustomer Data ManagementConsumer segmentationMailChimpPresentation DesignerData Visualization

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kristina's Career Path
Quality AnalystFeb. 2025 -
Present
FoundeverQuality Analyst
Cluj-Napoca, Cluj, RomaniaMonitor and evaluate daily performance of Customer Service Representatives to ensure alignment with quality standards and company procedures. Provide structured, actionable feedback and individual coaching sessions to support continuous improvement in communication, accuracy, and user satisfaction. Reviewed over 1,600+ customer interactions, focusing on procedural compliance, tone of voice, a...
Customer Service RepresentativeDec. 2023 -
Feb. 2025
FoundeverCustomer Service Representative
Cluj-Napoca, Cluj, RomaniaI assisted the Temu's users and provide the best possible solution for their issues and to impact the Temu user experience in general. By communicating with the customers on a daily basis, it is important for me to provide a user-friendly and empathetic approach, supported with an accurate procedural system and policies.
Front Desk StaffAug. 2023 -
Sep. 2023
Hotel Grand LakesFront Desk Staff
Plitvicka Jezera, Lika-Senj, Croatia

Kristina's Posts

  • How I can help you

    Hello! Canva is my tool of choice for creating a wide range of designs tailored to your business needs. I offer services like brochures, ebooks, presentations, social media visuals, and more. Rates start at $20 per hour/page. Send your content, and I'll craft it for you.

  • People I am looking for

    Looking to partner with diverse industries and support small, growing businesses.

  • Experience & Cases

    Achievements: - Marketing expertise - Strategic thinker - Business development support - Past client: Wolfmedia (IT company)

  • How to contact

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