Years of experience: 7

Call CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center SupervisorCall Center Trainer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Juan's Career Path
Customer Service SpecialistApr. 2024 -
Present
StakeCustomer Service Specialist
Colombia- Use of Intercom to assist users via chat and email. - Assist users with inquiries about their bets, such as Asian, and European markets, verifications, etc. - Provide insights according to the interactions we had to improve our service level in weekly meetings. - Back office tasks, such as reviewing users’ registration and verification status and running corrections as needed for future ref...
Developer of a new campaign (TRiO Plus) | Team lead (Honeybee)Feb. 2021 -
Dec. 2023
UVteamDeveloper of a new campaign (TRiO Plus) | Team lead (Honeybee)
Bogotá, Capital District, ColombiaTRiO Plus: Compliment with SLA agreement. - Design Zendesk usage for effective communication. - Upload properties on a Marketplace. - Run event invitation campaigns by sending emails individually for leasing purposes. - Update daily and weekly reports in Google Spreadsheets to show the population of each bucket. - Help develop strategies to enhance conversion rate. - Cleaning up the data on t...
Google Workspace Consultant (Technical Support).Sep. 2019 -
Nov. 2020
SutherlandGoogle Workspace Consultant (Technical Support).
Bogotá, Capital District, ColombiaI was responsible for providing technical support and customer service to Google Workspace clients applying the best people skills in a didactic way. - Ask probing questions to identify customers’ product issues. - Google Help Center article usage to provide solutions to customers. - The Google Help Center article link was attached to recap emails to prevent future calls related to similar is...

Juan's Posts

  • How I can help you

    I manage customer inquiries via chat, email, and phone. I address tier 1 tech issues and billing questions. I open tools for interactions and start each with a welcoming greeting, including the company name.

  • People I am looking for

    Seeking clients from diverse industries. Previous collaborations include: Google, Oportun, Centerfield, Sirius XM, HoneyBee, Trio Plus, Stake Colombia.

  • Experience & Cases

    Achievements: - Managed accounts at UV Team, improving recovery rates. - 7+ years in call centers, meeting KPIs. - Bilingual email support at Stake Colombia, ensuring clear, solution-focused responses.

  • How to contact

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  • About myself

    With over seven years in the BPO industry, I excel as a bilingual Customer Support Specialist. My experience spans fintech, iGaming, SaaS, and tech sectors, working with companies like Stake Colombia and Sutherland Global. Proficient in Spanish, English, and basic Portuguese.

  • Job Description

    Seeking remote opportunities globally. I aim to leverage my skills in customer support, technical assistance, and account management to contribute to innovative teams worldwide. Open to roles that allow me to utilize my expertise in CRM platforms and enhance customer satisfaction.

  • How to contact

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  • About myself

    With over six years in BPO, I excel in back office, customer care, and management roles. My expertise in tech support, QA, and mentoring, combined with strong organizational skills, drives my commitment to learning and excellence. Previously, I was a supervisor for a collection company.

  • Job Description

    Seeking roles as a Customer Support Representative or Tech Support Tier I Agent. Open to opportunities in both startups and large companies where I can leverage my skills and contribute to a dynamic team environment.

  • How to contact

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