Years of experience: 11
GermanyLive ChatChat SupportCustomer ServiceCustomer Support RepresentativeCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Victoria's Career Path
Jun. 2022 -Feb. 2024
FoundeverReal Time Analyst
Berlin, Germany• Analysed processes and addressed inefficiencies, resulting in improved workflow integration and team efficacy.
• Coached agents to address customer conflicts using active listening, applying technical expertise to investigate issues and find user-friendly resolutions. • Worked closely with managers across six countries to coordinate a team of sixty agents to consistently achieve service lev...
Jan. 2020 -Jun. 2022
FoundeverCustomer Experience Expert
Berlin, Germany• Provided timely and clear resolutions via telephone, email and live chat while maintaining high professionalism and customer satisfaction.
• Assisted customers in navigating the platform’s financial tools and
features, enabling clients to make informed financial decisions.
• Resolved customer conflicts by empathetically listening to concerns,
applying in-depth knowledge of financial product...
Nov. 2017 -Jun. 2019
FreelanceArt Teacher
Vienna, Austria• Engaged students in specialist workshops to develop advanced practical skills and learn high-level techniques.
• Tailored individual Math and English interventions to address specific learning needs, significantly raising student attainment levels.
• Integrated cross-curricular themes into art projects, which fostered a deeper understanding of broader academic concepts.