Founder & CEO | CX Consultant | Loyalty Strategist
With over a decade in customer-facing roles spanning multiple industries, I bring a rare blend of empathy, strategy, and action to every project. I don’t just talk about customer experience — I build systems that make people feel seen, valued, and eager to return.
Through BeyondCX Solutions, I partner with founders and teams who want to create intentional, scalable customer journeys — not just fix problems. From loyalty program design to customer journey mapping to hands-on CX strategy sprints, I offer real solutions that align with your brand’s values and vision.
I believe in keeping things human, thoughtful, and rooted in data — and I know how to turn insight into impact.More...
Ashley Terry
Territory Manager@Lowes home improvement
Verified
Born in St. Louis, Missouri, and currently based in Dallas, TX, Ashley Terry is a dynamic professional with a Bachelor of Science in Healthcare Management from Lindenwood University and a Certification in Operations Management from the Ivy League institution, Cornell University. With over a decade of sales and management experience at Fortune 50 and Fortune 500 companies, including Lowe’s Home Improvement and Enterprise Mobility, Ashley has successfully managed sales teams generating over $40 million annually. She is highly skilled in partnership development, strategic planning, and identifying opportunities to scale the growth of any organization. Known for her authenticity, results-driven approach, and strong leadership skills, Ashley also has a keen eye for identifying and nurturing talent while empowering others to reach their potential.More...
Kevin Johnson
Technology and Operations Lead@RevShoppe
Verified
Kevin Johnson is the Technology and Operations Lead at RevShoppe, where he spearheads innovative tech solutions to streamline business processes. With over a decade of experience in the tech and operations industries, Kevin is passionate about leveraging technology to enhance operational efficiency. Previously, he drove transformation projects at Waste Farmers, earning recognition for his strategic vision in the production arm of the company. Outside of work, Kevin enjoys hiking and all types of outdoor activities.More...
Katherine Von Culin
Annual Giving and Stewardship Manager@Alpha Xi Delta
Verified
I am passionate about building meaningful connections and driving impact through philanthropy, engagement, and stewardship. As a member of Alpha Xi Delta's Foundation team, I help strengthen relationships, and raise vital donor dollars to support the sorority's mission for future generations.
With a degree in Business Administration and a minor in English Literature from Lycoming College, I have a background in event planning, digital marketing, and data-driven decision-making. My experience spans various industries, including higher education, technology recruitment, and nonprofit consulting. Each role has enhanced my ability to connect with people, understand their needs, and find creative solutions.
Whether I'm organizing fundraising events, creating marketing campaigns, or stewarding donors, I am always driven by a desire to bring people together and make a positive difference.More...
Maria Natalia Zucchi
Business Development Manager
Verified
Maria Natalia Zucchi is a distinguished Business Development Manager known for her strategic acumen and innovative approach. Also developed a groundbreaking client acquisition strategy that boosted the client base by 60% within two years.More...
Joel Richards
Client Relationship Manager@QA Ltd
Verified
Joél Richards | Customer Success Leader | SaaS | Strategic Partnerships | Growth & Retention
Hi, I’m Joél, a people-first Customer Success professional with 15+ years’ experience helping tech and SaaS companies build stronger client relationships, boost retention, and unlock growth through tailored, strategic solutions.
I’ve worked across startups and large organisations, leading onboarding, technical account management, and customer engagement that drives results. Whether it's improving NPS, reducing churn, or identifying upsell opportunities, I focus on understanding what really matters to clients; and delivering value that lasts.
I’ve helped businesses increase Gross Renewal Rates to 93%, maintain 95%+ CSAT scores, and grow revenue by aligning technical solutions with real business goals. I’m confident working across teams, managing key accounts, and making sense of data to inform smart decisions.
Tools-wise, I’m hands-on with Salesforce, HubSpot, and all the metrics that matter — NPS, CSAT, GRR, NRR — but at the end of the day, it’s all about people, clear communication, and building trust.
I’m currently open to opportunities where I can make a real impact, support clients to succeed, and be part of a forward-thinking team.More...
Jacob Brudke
Market Sales Manager@Congo Brands
Verified
Stepping into Congo Brands as a Territory Sales Manager has been a thrilling new chapter where my sales prowess shines. At Enterprise, my ascent from Assistant Branch Manager to Branch Manager within months showcased my ability to drive customer satisfaction and operational success.
With a Bachelor's in Business Administration from Liberty University, focusing on specialized sales and marketing operations, I lead with strategies that consistently surpass performance benchmarks. Our team thrives on delivering strategic sales initiatives and top-tier customer service, highlighting my commitment to excellence in these domains.More...
Stephanie Schlabach
Operations Manager
Verified
Stephanie Schlabach was an accomplished Operations Manager at Enterprise Holdings, one of the largest car rental service providers in the world, for over 8 years. With a strong background in business management, Stephanie has built a successful career in overseeing essential business operations to ensure efficiency and effectiveness. She has demonstrated exceptional leadership skills, managing teams and implementing strategic operational initiatives to drive growth and profitability. Stephanie's remarkable analytical skills, attention to detail, and customer-centric approach have greatly contributed to the company's success. Beyond her professional achievements, Stephanie is also known for her team-building capabilities and her dedication to continuous improvement within the corporate environment.More...
Matt Young
Account Manager@Badger Daylighting Inc
Verified
Strategic sales & customer service leader with over 8 years of experience driving market expansion, building
high-performing teams, and delivering revenue growth across North America. Adept at leveraging innovative
solutions to meet client needs and propel organizational growth.More...
Idayat Akindele
Marketing Manager@McCreadie
Verified
Marketing Manager with 8+ years of experience helping companies drive growth through demand generation.
✅Marketing Strategy
✅Email Marketing
✅Demand Generation
✅CRM managementMore...
Francesca Schreck
Project Coordinator II@RE Mason
Verified
I am a dedicated and highly organized professional currently serving as a Project Coordinator II at RE Mason. I possess a solid background in project management, with a proven track record of managing complex projects. I have demonstrated exceptional skill in coordinating project tasks, monitoring project progress, and ensuring compliance with quality and safety standards.
In addition, I am known for my excellent communication skills and ability to collaborate effectively with cross-functional teams. My dedication to achieving project goals within specified timelines is a testament to my exemplary work ethic.More...
Shawn Fitzgerald
Solutions Architect and FullStack Developer@SF Software & Design
Verified
Shawn Fitzgerald is a highly skilled Solutions Architect and FullStack Developer currently working with SF Software & Design company. He is an accomplished professional with a strong background in designing and developing software solutions. Shawn began his career as a software engineer before transitioning into architecture and full-stack development. He is known for his ability to create innovative, scalable solutions that meet the needs of his clients. His areas of expertise include JavaScript, Node.js, and cloud computing. Shawn’s blend of technical skills and creative thinking make him a key asset in the design and development process. Adept in both front-end and back-end development, he is proficient in all stages of project lifecycle. Shawn Fitzgerald holds a Bachelor's degree in Computer Science, underscoring his strong foundation in the field. He continues to keep pace with the latest technologies and methodologies in the industry, solidifying his role as a trusted and reliable figure in the tech world.More...
Tatiana Cooley
Area Manager@Amazon
Verified
Tatiana Cooley is a dynamic and accomplished professional currently serving as an Area Manager at Amazon. With a strong background in operations management and logistics, Tatiana has consistently demonstrated her ability to streamline processes and drive operational efficiency. Before her tenure at Amazon, she gained valuable experience in various management roles, further honing her skills in team leadership, project management, and strategic planning. Tatiana holds a bachelor's degree in Healthcare Management, which has provided a solid foundation for her successful career. Her commitment to excellence, combined with her keen business acumen, makes her a valuable asset to the Amazon team.More...
Taylor Ariey
Talent Manager/ Recruiter@Robert Half
Verified
Taylor Ariey is a dedicated Talent Manager/Recruiter at Robert Half, a renowned staffing firm. She is responsible for sourcing, recruiting, and managing talent across various industries. Taylor's expertise lies in identifying potential candidates, conducting interviews, and facilitating the hiring process to ensure the company's talent pool is constantly replenished with highly skilled professionals. She has a proven track record in building strong relationships with both candidates and clients, ensuring a smooth and effective recruitment process. Taylor's role is integral to the company's success, as she is instrumental in bringing in the right talent that contributes to the growth and development of Robert Half.More...
Patricia De La Rosa
Sales Coach/Manager@Complete Health Advisors
Verified
Complete Health Advisors is experiencing steady growth in its client base, demonstrating the effectiveness of our health advisory services. As the Sales Coach/Manager, Patricia De La Rosa is instrumental in this success, leading her team with exceptional coaching and management skills. She has implemented effective sales strategies that have significantly increased our client acquisition rates. Patricia's focus on nurturing a strong and competent sales team has also resulted in higher client retention rates. Moving forward, Patricia plans to continue refining the sales strategies to ensure sustainable growth for Complete Health Advisors.More...
Nick Jones
Sales/ management/ business owner@Liquid Legends
Verified
Liquid Legends has continued to show consistent growth over the past quarter with a significant increase in sales. Our innovative marketing strategies have successfully attracted new customers, contributing to our overall business expansion. However, we are facing challenges in customer retention and there is a need to invest in customer relationship management. Our focus for the next quarter should be on improving customer service and exploring new market opportunities. We also need to optimize our operational efficiency to increase profitability.More...