Years of experience: 12
PartnerITConsultingCustomer Retention SpecialistClient Relations SpecialistCase Manager
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Joel's Career Path
Apr. 2022 -Present
QA LtdClient Relationship Manager
London, England, United KingdomFull Sales Cycle Management: Managed the complete sales cycle for IT training and apprenticeship programmes, consistently exceeding sales targets by developing tailored solutions for mid-to-large enterprises. Led prospecting, client engagement, negotiations, and closing. Course & Programme Sales: Successfully sold a diverse range of courses and apprenticeship programmes in key areas such as S...
Mar. 2021 -Mar. 2022
BraidCustomer Success / Service Manager
California, United StatesTeam Leadership: Lead and mentor a customer success team to ensure high performance, satisfaction, and consistent results. Onboarding & Product Adoption: Oversee seamless onboarding and smooth product adoption to ensure customers derive maximum value from the product. Success Metrics Monitoring: Track key metrics (NPS, CSAT, retention) and proactively address issues to optimise customer succe...
Jan. 2018 -Apr. 2021
Hertfordshire County CouncilBBO Project Relationship Manager
United KingdomPortfolio Management: Led a multi-million-pound portfolio, ensuring compliance with funding requirements and successful delivery of project objectives. Project Delivery: Managed a key project, ensuring it was delivered on time, within budget, and met all defined goals. Partner Coordination: Coordinated with 26 delivery partners, fostering alignment and collaboration to ensure smooth project e...