Years of experience: 20

MarketingITC-level ExecutiveSales & BizDevConsultingBusiness Owner

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Molly's Career Path
Account ManagerOct. 2023 -
Present
EnterpriseAccount Manager
St Louis, Missouri, United StatesPrimary client service contact for a portfolio of Enterprise Fleet Management accounts. Maintains client relationships, provides sales and administrative support to client accounts and partners with Fleet Operations to provide for a strong client experience.
Client Success ManagerFeb. 2022 -
Dec. 2022
ThirstieClient Success Manager
Provided excellent account management and support to all Thirstie clients, acting as key contact for all business strategies to provide a return on investment and highly effective customer experience. Provided leadership, guidance, and support to ensure that customer needs are met and exceeded. Managed the development of 25+ client websites, all customized to meet various client requirements....
Customer Connections and InsightsSep. 2017 -
Feb. 2022
Anheuser-BuschCustomer Connections and Insights
Greater St. Louis AreaProvided outstanding service and support to surpass expectations for consumers, internal partners, and clients, including logistics, corporate training (LMS) and events, Diversity & Inclusion, sales, marketing, brand acquisition, and corporate brand sponsorship. Successfully built and implemented Customer Success programs across multiple business functions. Collaborate cross-functionally to c...

Molly's Posts

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    About

    • Built on 10+ years in CX strategy, loyalty, and retention. • Expertise in e-commerce, travel, and hospitality. • Proven track record in boosting customer lifetime value and CSAT/VoC/NPS. • Developed swift-action frameworks like CX Strategy Sprint.

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    Cases & Experiences

    • Focused on delivering bespoke solutions. • Committed to solving real problems from day one. • Strong track record of impactful results and relationships.

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    Work Order

    A pre-session intake form so we can hit the ground running 60-minute recorded Zoom call Real-time insights and live feedback on your chosen CX topic A custom Mini CX Playbook

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    How to contact

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    About

    As a dedicated Customer Experience Consultant at BeyondCX Solutions, I specialize in crafting authentic, data-driven experiences. My focus is on loyalty programs and CX strategies that drive growth, aligning with brand missions to transform customer interactions into thriving relationships.

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    Request to Mentor

    I seek guidance on maintaining a clear vision, scaling strategically, and refining my offerings. I aim to enhance my pricing strategy, positioning, and messaging to effectively frame value, ultimately propelling my business forward.

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    How to contact

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