Saint Francis Veterinary Specialists + EmergencyReferral Coordinator; Internal Medicine, Oncology, Surgery, and ER
Jan. 2021 - Mar. 2023Decatur, Georgia, United StatesI was the liaison between our hospital and clients from referring clinics. I was responsible for client
service/account management, data entry, and receipt of all required documentation for each doctor’s
appointment. This included compiling and maintaining detailed records of incoming and outsourced referral information, following up on the status of completion for each case handled, and organizing all data appropriately to complete my work quickly and efficiently. For client and clinic communication I created detailed templates for the specific use of different appointment types and record requests. I have a vast knowledge of medical terminology, and a thorough understanding of what many medical cases entail. My experience as a currently registered veterinary technician enhanced my ability to properly discuss and manage specialty consults, rechecks, outsourced referrals, as well as being able to understand and review estimates with clients and their insurance claims. I performed referral work specifically for Internal Medicine, Oncology, Surgery, and the emergency department. I worked directly with each doctor and their technicians in this specialty and 24/7 emergency hospital.