Vincent Caputo - Managing Director, SESN INC

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🔥80%

Startup Founder

✨60%

Business Owner

👍60%

Sales & BizDev

Geos

🇬🇧20%

United Kingdom

🇭🇺20%

Hungary

🇮🇪20%

Ireland

Work Background

SESNManaging Director

Mar. 2020Tampa, Florida, United StatesSESN As Managing Director for SESN, I oversee and implement all administrative processes for all projects, and accounts, including; P&L reporting, financial reports, forecasting, taxes, and filings, change management, as well as onboarding and offboarding of staff for my Customers. Founding the company in 2020, I boosted process efficiency by collaborating with the Sales and Customer Service departments in identifying and defining new process solutions, I also executed financial reports from all campaigns throughout the company. I have coordinated present and past with all customer's departments from initial RFP to Go Live status, guaranteeing the business was ready every step of the way by providing due diligence and supervision over all processes. I manage all day-to-day projects for customers on all dialing platforms, ensuring everything runs smoothly. Here is a selection of my achievements with present Customers: • I reduced costs and enhanced communication between My Customers and their partners by establishing a new form of implementation for the Sales, Marketing, and Customer Service departments. • I monitor the health and status of all accounts and transformed all Critical Situations status accounts into acceptable status by analyzing documents, data, and systems, formulating solutions to repair the accounts. • I diligently network with company contacts, successfully market, and develop the business by securing new clientele.

Leading Edge Connections, LLC.VP Project Management Operations - (SESN Inc.)

Mar. 2020 - May. 2023Tampa, Florida, United StatesSESN Contracted to LEC-As the Vice President of Project Operations for Leading Edge Connections, I oversee administrative processes for all projects, accounts, P&L reporting, financial reports, forecasting, change management, as well as onboarding and offboarding of staff. Boosted process efficiency by collaborating with the Sales and Customer Service departments in identifying and defining new process solutions. Executed financial reports from all campaigns throughout the company, reporting to the COO on the initiatives. Coordinated with all company departments from initial RFP to Go Live status, guaranteeing the business was ready every step of the way by providing due diligence and supervision over all processes. Manage all day-to-day projects on all dialing platforms and RDT, ensuring everything runs smoothly. Here is a selection of my achievements with Leading Edge Connections: • Reduce costs and enhanced communication between Leading Edge Connections and its partners by establishing a new form of customer implementation for the Sales, Marketing, and Customer Service departments. • Monitored the health and status of all accounts and transformed all Critical Situations status accounts into acceptable status by analyzing documents, data, and systems, formulating solutions to repair the accounts. • Diligently network with company contacts, successfully marketed, and developed the business by securing new clientele.

CGS (Computer Generated Solutions)Sr. Director, North America Project Operations

Oct. 2018 - Mar. 2020North AmericaWhile serving as the Senior Director Project Management Operations for CGS, I ensured successful business development from initial RFP to Go Live status by coordinating with executives and various departments on company initiatives and projects. Attained higher efficiency levels by evaluating day-to-day processes, as well as partnering with the Sales department and clients to create new process solutions. During this time, briefed BPO President on progress of projects as well as P&L reporting and forecasting to authorize the execution of the financial report for all North America sites. Enforced real time adherence and overall site utilization for all North American sites. Scouted and planned the development of 3 new locations, for potential new business, ensuring sites met seating, Worked with IT group with electrical, and network requirements. Resolved all Critical Situations status accounts returning accounts to acceptable status, resulting in accounts asking for more business. Achievements with CGS: • Found efficiencies for reporting, status and KPI reporting, improving customer satisfaction by planning and developing, upgrading ite locations in North America, • remodeled the Tampa office to a more efficient design with a better utilization of space. It prevented CGS from having to look for additional offices by modifying the configuration at the present call center, enabling management to increase seating to 450. • Part of a team placed in charge of the Disaster Recovery Plan and the Business Continuity Plan for the company's two North American Sites. The updated Disaster recovery plan was put into effect when hurricanes threatened to hit the Tampa area and the business Continuity plan was used during of the COVID-19 pandemic.

EricssonProject Manager - Ericsson Dark Fiber Project

Sep. 2017 - Sep. 2018Tampa, Florida, United StatesDuring my tenure with Ericsson, I furthered project progress by enlisting general contractors from the client approved list, negotiating final pricing, and making strategic selections for projects. Oversaw project profitability and budgets, customer interface, issue resolution processes, and as well as progress reports; also assisted in generating new business by documenting and providing progress reports to executive staff. Guaranteed the completion of all pre-checklist site drawings for project Phases 2 and 3 ahead of schedule and under budget, meeting company timeline and budget targets. Through self implemented processes, We detected, evaluated, and corrected errors caused by test system failures, environmental conditions, or operator performance, by completing Phases 2 and 3 for Q/C, ensuring the dark fiber was ready for installation and use. Here is a selection of my achievements as the Project Manager of the Sprint Dark Fiber Project: • Responsible for the installation of dark fiber in the Northeast Region of the United States, driving company results by employing a new procedure to incorporate GC’s. During this time, I assisted in forming new processes for the U.S. by directing the group that led the way in developing new Lit2Lit sites. As a result of my team’s exceptional customer service and performance in the field, Ericsson was awarded 6K additional project sites by the organization. • Furthered staff development and altered company processes for the better by writing training manuals and delivering training presentations on the requirements for drawing reviews and pre-checklists, which resulted in improved staff performance.

Ericsson Digital ServicesEricsson Project Manager - CNS

Sep. 2013 - Sep. 2017Tampa, Florida, United StatesAs the the Project Manager of the Sprint CNS Project, Implemented customer installations for all three regions across the U.S., developing new business for the company. Streamlined projects by creating schedules, managing budgets, distributing workloads, and directing the completion of site inspections as well as closeout packages. Aided management in key decision-making process for selecting new contracts and hiring permanent employees by screening candidates for teams across the country; I also wrote progress reports for the Customer Director and executive staff supporting in the expansion of the company. Developed Processes to control costs from a company perspective, by managing the profitability of teams and projects. Achievements as the Project Manager of the Sprint CNS Project: • Improved Project Management's ability to focus on vital issues by recruiting and training a project team in Queretaro, Mexico. By directing and educating the team in best practices and procedures the team's performance levels increased, which resulted in a significant reduction in project time loss. • Sustained credibility which led to customer satisfaction by updating customer's on projects with weekly and monthly deliverables and reports.

Ericsson Digital ServicesProject Manager-Carrier Adds and UBS Swaps

Sep. 2011 - Sep. 2013Tampa, Florida, United StatesWhile serving as the Project Manager for our Customer's Carrier Adds and UBS Swaps, I accomplished the UBS swaps and straight Carrier Adds by coordinating with other Ericsson Employees as well as outside contractor's and vendors, supervising the project in the Carolinas and Jacksonville FL Markets. Through the handwork of the team we strengthened client relationships by facilitating weekly meetings between the Customer Director, executive staff, markets and customers providing progress reports on projects. Maintained the project's financial health by reviewing and managing budgets, I also established first-class project management teams by aiding management in assessing and vetting candidates for strategic positions for all regions across the U.S. Oversaw the installation of T1 facilities, reaching project goals by working with contractors and LEC for site work; during this time I was also in charge of EVDO and Voice Carrier Adds for the project. Here is a selection of my achievements as the Project Manager Sprint Carrier Adds and UBS Swaps: • Saved the company millions of dollars by proposing the purchase of refurbished equipment from Motorola to be used until Ericsson's equipment was upgraded. The customer also capitalized on the situation by selling the equipment back when the upgrade was completed. • Selected to Beta Test and lead the soft Launch of the Ericsson Project Management Software, certifying that the software was user friendly and free of any glitches.

Ericsson Digital ServicesRadio Frequency Engineer - CDMA / EVDO

Sep. 2009 - Sep. 2011Tampa, Florida, United StatesPM for the SE market for the upgrade of EVDO Rev 0 to REV A in the SE Market. Teaming up with the Ops Team, the project was brought in on time and under budget. Responsible for the design and performance of EVDO in the Tampa Market. It involved coordinating with the rest of the RF team across all FL markets.

SprintRF Engineer - CDMA / EVDO

Jul. 2007 - Sep. 2009Tampa, Florida, United States• Took part in a team responsible for project management, performance, and upgrades for EVDO for the state of Florida. Achieved 200,000,000 POPs in 2005. Brought 2005 Phase 2 project in on time. Tested market with contractors and completed it on time. Brought dropped calls from 5% to less than 1% by analyzing parameters, coordinating testing, and achieving compliance. Brought blocked calls from 2% to less than 1% by addressing T1 setup issues and resources. • Responsible for the testing and the compliance of parameters for the state of Florida. Brought all parameters into compliance and Florida has become a test bed for adjustment of new and existing parameters due to the teamwork of state. • Worked to troubleshoot problems in the Miami market, which was one of the FIT markets for Rev A / 4.0. • Issued weekly EVDO reports for team with lessons learned, thereby helping address issues across the state and keeping all informed. • Interacted with Director, and VP levels to report progress. • Worked on the amber light issue. Interacted with police and state agencies and found PRL and Firmware issues. Also worked with manufacturers to troubleshoot equipment. Saved several major customers. • Performed study with STATS and found some major access issues were not pegging, worked with CORE team to resolve. • Part of a team that wrote up the KPI’s for all vendors to follow as well as a nationwide EVDO POC team that handled issues across all vendors. • Part of the National EVDO test equipment team that worked on solutions and addressed vendor needs. Worked on and issued procedures for troubleshooting EVDO problems. Worked extensively with NCI and NTAC to solve problems. Accomplishments • Worked on a Tiger Team to test and develop the FALCON software which was a Status and information tool which was rolled out nationwide for Sprint.

SprintRF Engineer, Design and Performance

Jul. 2005 - Sep. 2007Tampa, Florida, United States• Worked with the design team and contractors to implement new design plans utilizing ACP. Issued Phase 1, 1A, and 2 for a mass modification for the Tampa market. • Acted as lead RF engineer for orbit 2, which included the northern markets and Polk County. During that time, Polk County experienced one of its lowest drop-call rates since its inception. • Worked with Field Ops and site development to implement new procedures to become more efficient • Acted as RF Lead for three major re-tunes. Was responsible for the test setup, requirements, and outcome. Also coordinated with the Orlando market for border re-tune issues. Accomplishments • Worked on a Tiger Team to test and develop the NEXTEL in house statistics software which was an analysis and performance tool for RF performance.

XBSS TELECOMVP of Operations

Jul. 2003 - Jan. 2004Jacksonville, Florida, United States

VentureCorp Communications, IncPresident

Jun. 1997 - Jul. 2003Jacksonville, Florida, United States• Established and grew an independent business to service wireless carriers. • Responsible for business development, technical issues, day-to-day operations. Risk Management, safety and accounts payable/receivable. • Contact with C level executives to develop future partnerships and new business. C level executives • Started with two small contracts handling approximately 10 sites and small projects and grew the company to handle such projects as the design, installation, and maintenance of more than 5,000 sites in over 21 states. • Restructured the company in its expansion and hired a CFO and lead managers to oversee projects nationwide. • Grew the company’s revenue, on average, to 20-30% from 1998 to 2004. • Continued to employ and grow even during the 9/11 disaster and slow economy. • Worked with tower companies to plan future sites and incorporate them into the proposed system. (This included all new sites from initial search area to completion). • Located and identified properties with the Site Acquisition Departments. Accomplishments • Worked on several major projects for security including 911 and secure wireless systems for nuclear power plants, and several major wireless carriers. • Designed and implemented disaster recovery plans for three top tower companies nationwide. • Designed and implemented a web-driven database to handle customer operations, asset tracking, required FCC/EIA reporting, and work orders. This database, which is copyright pending, also tracks year-to-date spending to better structure budget requirements. • Increased sales from $160,000 during the first year to $2,000,000 at sale. • Designed and implemented a software program to follow-up, survey, and improve performance for existing customers. As a result, we retained 90% of customers and continued to increase business and growth. • Earned a reputation for keeping promises and completing projects. We also had one of the best employee retention ratios

NextWave BroadbandRF Engineer

Aug. 1996 - Jun. 1997Jacksonville, Florida, United States• Planned future sites and incorporating them into the proposed system. (This included all new sites from initial search area to completion). • Located and identified properties with the Site Acquisition Department. Interfacing with property owners, Site Acquisition, and Construction to implement site design. • Collected data for competitors and compiling data for comparisons. • Analyzed proposed Traffic and Usage reports to be used by corporate headquarters to track market performance. • Managed the RF Department by implementing procedures for daily and future accomplishments and, also tracking department budget.

BellSouth MobilityRF Engineer

May. 1994 - Aug. 1996

CELLULAR ONE/McCaw CellularRF Engineer

Nov. 1992 - May. 1994Paramus, New Jersey, United States• Responsible for Planning future sites and incorporating them into the existing system. (This includes all new and existing sites from initial search area to completion). • Optimizing analog and digital systems by troubleshooting and solving trouble reports.Locating and identifying properties with the Real Estate Department. • Preparing all Antenna Renderings, Fact Sheets, and Reports on sites in my region. • Interfacing with property owners, Real Estate and Construction to implement site design. • Designing, implementing, and optimizing micro cells for the New York Metro system. Accomplishments • Nominated and elected to Circle of Excellence 2nd Quarter of 1993. • Designed and implemented new databases and procedures to track and solve trouble reports detected throughout my assigned areas. • Designed and implemented cell coverage sites inside the Lincoln and Holland Tunnels. This was the first in the Metro area and still exists today. • Worked with Hughes to discover issue with their software and how it was selecting sites to originate on. This issue was affecting performance nationwide. Resolved the issue and performance improved. • Scored in the upper percentile of the MFI Managers Evaluation nationwide.

NYNEX MobileRF Engineer

May. 1986 - Nov. 1992Pearl River, New York, United States• Responsible for Troubleshooting and solving problems in switches within four cellular markets consisting of AT&T, Motorola, and Northern Telecom switches and cell site equipment. • Maintaining frequency coordination, FCC and FAA filings, microwave coordination and design. • Planning future sites and implementing them into the existing system. (Handle all new and existing sites from initial search area to completion) • Supervising RF Testing Department. • Designing and implementing new databases and procedures to track and solve trouble reports detected throughout the upstate markets. • Operating, maintaining, and upgrading of all SAFCO and LCC test equipment. • Purchasing, maintaining, and upgrading all engineering computer systems which include Macintosh, IBM, and Sun systems.

Intch is a Professional Networking App for the Future of Work

100k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀