Requests
8
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Network Power<100 people
Roles
✔️38%
IT
💸30%
Marketing
🧨30%
Consulting
Geos
🇮🇹15%
Italy
🇺🇸15%
United States
🇬🇷7%
Greece
Work Background
PaycomPaycom Senior Specialist
Jul. 2022 - Apr. 2025Oklahoma City, Oklahoma, United StatesI optimize Paycom software functionality to meet the company’s payroll, HR, and compliance needs, while providing user training and ongoing support to maximize system utilization. My role involves identifying inefficiencies in HR systems and implementing enhancements to improve accuracy and efficiency in employee record management.
Key Contributions:
⦁ Performance Excellence: Consistently met and exceeded KPIs each month, demonstrating a strong commitment to quality and service delivery.
⦁ Client Success: Achieved a 96% retention rate, an average NPS score of 9.3, and an 86% on-time ticket resolution rate.
⦁ Top Performer: Ranked among the top 20 performers in a department of over 600 employees on three separate occasions over 3.5 years.
⦁ Portfolio Management: Managed a $4.5M portfolio by introducing innovative products, strengthening client and C-Level relationships, and delivering proactive solutions for long-term business success.
This role allows me to combine my technical expertise, client-focused approach, and problem-solving skills to drive efficiency and success in HR and payroll operations.
Delivery Solutions of AmericaCourier
Feb. 2020 - Jul. 2022I ensured the safe and timely delivery of packages by following designated routes and schedules, while providing exceptional customer service and addressing any issues promptly. My role also involved maintaining delivery vehicles and adhering to traffic and safety regulations to ensure road safety.
Key Contributions:
⦁ Reliability: Maintained excellent attendance and consistently met delivery schedules, demonstrating reliability and commitment.
⦁ Efficiency: Reduced average delivery times by optimizing route planning and improving delivery efficiency.
⦁ Customer Satisfaction: Received consistent positive feedback from customers for promptness and professionalism.
NTT DATAProvider Contract Credentialing Team Lead
May. 2018 - Feb. 2020Yukon, Oklahoma, United StatesI led a team of IT professionals, providing support, conducting performance evaluations, and managing IT projects from start to finish. My role involved ensuring projects met milestones, budgets, and specifications while acting as the primary liaison between the team and clients to resolve issues and fulfill requirements. I also allocated resources to optimize team performance and implemented process improvements to enhance service quality.
Key Contributions:
⦁ Leadership Growth: Promoted from Provider Credentialing Specialist to Team Manager within 10 months, taking responsibility for a team of 10-12 associates and demonstrating strong leadership and operational management skills.
⦁ Compliance Auditing: Audited provider contracts for the state of Kansas to ensure compliance standards were met, while training new team members using a self-created curriculum.
⦁ Credentialing Precision: Achieved 100% accuracy in handling provider credentialing renewals for UHC, clearing backlogs and updating the team on contract processing.
HerbalifeIndependent Sales Consultant
Oct. 2015 - May. 2018• Educated potential and existing clients about Herbalife's nutrition, weight management, and wellness products through personal outreach, social media, and community engagement.
• Met with clients regularly to discuss progress and offer guidance on health and fitness goals.
• Tracked product orders, managed inventory levels, and processed customer transactions, ensuring timely delivery and satisfaction.
• Led fitness classes and provided ongoing support to clients for weight loss and wellness.
• Attended trainings, hosted events, and recruited new team members to expand the customer base and create additional revenue streams through downline development.
AT&TCustomer Support Specialist
Mar. 2015 - Mar. 2016Oklahoma City, Oklahoma, United States• Diagnosed and resolved technical issues for AT&T customers, including connectivity, software glitches, and hardware functionality.
• Walked customers through iPhone setup, updates, and common functions to ensure effective use of features.
• Accurately logged call details and resolutions to maintain detailed case records for future reference.
• Identified cases requiring higher level support and escalated them to appropriate technical teams for resolution.
HPHC and Insurance Operations Associate
Aug. 2009 - Jul. 2012Oklahoma City, Oklahoma, United States• Processed Insure Oklahoma applications, determined eligibility, and analyzed self-employment taxes.
• Promoted to Assistant Supervisor, audited work for quality assurance, and developed employee training programs.
• Collaborated with employees on professional development and training initiatives.
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