Professional dedicated to utilizing expertise in operational excellence, client relationship management, and cross-functional team leadership to transition into roles focused on employee assistance and benefits administration. Adept at analyzing complex datasets, implementing process improvements, and delivering optimal service, evidenced by ranking in top 3% of peers across organizational metrics. Excels in executing efficient project plans, training users on key software platforms, and maintaining optimum retention rates and NPS scores. Possesses transferable skills in compliance and reporting, interdepartmental collaboration, and system navigation critical to successful benefits program administration and HRIS systems optimization.More...