Broadway Grand PrixOperations Manager
Mar. 2024 - Nov. 2024Myrtle Beach, South Carolina, United StatesWhat I do as the Operations Manager: • Efficiently manage day-to-day operations of a bustling theme park, supervising a team of 70+ employees to ensure seamless guest experiences and optimize operational efficiency. Implement strategies to streamline operations, enhance productivity, and reduce costs.
• Skillfully resolve customer conflicts, maintaining high guest satisfaction by promptly addressing and mitigating issues. Develop and implement customer service training programs to improve staff responsiveness and conflict resolution skills.
• Schedule shifts based on employee requirements and estimated guest population, optimizing workforce deployment to meet fluctuating demand and ensuring adequate coverage during peak times.
• Collaborate with a diverse team of employees from around the globe, successfully navigating language barriers and fostering an inclusive work environment that leverages multicultural strengths.
• Handle employee pay disputes, approve hourly wages, and troubleshoot technical issues related to the employee share drive, ensuring accurate and timely resolution of payroll and technical support matters.
• Oversee project management across seven departments, serving as the communication bridge to coordinate efforts and achieve organizational goals. Demonstrate quick decision-making and strategic thinking to address challenges and ensure project success.