Requests
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Vacancy
Serve with Purpose | Lead with Passion - Remote Position - Veterans & Military Families Encouraged to Apply
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💬63%
Customer Service
🖥️55%
Data Entry
📋46%
Assistant
Geos
🇺🇸22%
United States
🇧🇷3%
Brazil
🇨🇷1%
Costa Rica
Work Background
AO Globe LifeRegional producer
Apr. 2025Myrtle Beach, South Carolina, United States• Lead, coach, and support a regional team of agents • Develop new talent and help them build successful careers • Guide clients through the process of securing coverage that fits their needs • Promote a culture of growth, purpose, and performance
AO Globe LifeInsurance Agent
Nov. 2024United States- Educating service members and veterans about their benefits and available life insurance options.
- Conducting needs-based assessments to help clients select the most appropriate policies.
- Delivering personalized customer service and building long-term relationships with clients.
- Managing and maintaining a client portfolio, including policy updates and renewals.
- Hosting virtual or in-person consultations to discuss benefits and policy details.
- Achieving individual and team sales goals through consistent performance and dedication.
- Attending regular training sessions to stay informed about new products and services.
- Developing leadership skills and, over time, recruiting, mentoring, and managing your own team.
- Leveraging technology and CRM tools to organize and track client interactions and sales progress.
- Upholding the values and mission of AO Globe Life by serving the unique needs of military families with care and integrity.
Broadway Grand PrixOperations Manager
Mar. 2024 - Nov. 2024Myrtle Beach, South Carolina, United StatesWhat I do as the Operations Manager: • Efficiently manage day-to-day operations of a bustling theme park, supervising a team of 70+ employees to ensure seamless guest experiences and optimize operational efficiency. Implement strategies to streamline operations, enhance productivity, and reduce costs.
• Skillfully resolve customer conflicts, maintaining high guest satisfaction by promptly addressing and mitigating issues. Develop and implement customer service training programs to improve staff responsiveness and conflict resolution skills.
• Schedule shifts based on employee requirements and estimated guest population, optimizing workforce deployment to meet fluctuating demand and ensuring adequate coverage during peak times.
• Collaborate with a diverse team of employees from around the globe, successfully navigating language barriers and fostering an inclusive work environment that leverages multicultural strengths.
• Handle employee pay disputes, approve hourly wages, and troubleshoot technical issues related to the employee share drive, ensuring accurate and timely resolution of payroll and technical support matters.
• Oversee project management across seven departments, serving as the communication bridge to coordinate efforts and achieve organizational goals. Demonstrate quick decision-making and strategic thinking to address challenges and ensure project success.
Talent Stacker | Salesforce Career Development ProgramCertified Salesforce Administrator
Mar. 2023 - Nov. 2024Remote- Member of a Salesforce Professional Development Program, where I learn and explore best practices by participating in live workshops. - Gathering detail requirements and full solution documentation for requirement delivery. - End User Training Documentation and Workshops to ensure understanding and user adoption of customizations. - Automation including Email Templates, Alerts, and Flows to properly solution for business needs. - Salesforce Security - ongoing structuring and maintenance of Roles/Profiles/Permission Sets/Sharing settings. - User Interface Customization - including Lightning Layouts and Page Layouts to facilitate streamlined User Management.
United States Department of the Air ForceUnit Deployment Manager
May. 2021 - Jun. 2023Idaho, United States- Deployment Oversight: Managed end-to-end deployment processes with a focus on efficiency and effectiveness. - Operations Streamlining: Streamlined deployment operations to improve productivity and reduce operational costs. - Cross-Functional Collaboration: Collaborated closely with project managers, implementation specialists, and technical experts to ensure cohesive and successful product and service deployment. - Customer Relationship Management: Built and maintained strong customer relationships, fostering trust and satisfaction. - Process Optimization: Continuously sought opportunities to enhance deployment processes, improving overall performance.
United States Air ForceLead Facilitator
Nov. 2014 - Jun. 2023Boise, Idaho Area- Resiliency Instructor Certification: Facilitated the certification of Air Force members and affiliated civilian federal employees as resiliency instructors, ensuring they met training requirements. - Emotional Intelligence Training: Conducted instruction on emotional intelligence, equipping individuals with skills to understand and manage their emotions effectively. - Stress Management Instruction: Delivered training in stress management techniques to enhance the ability to cope with pressure and challenging situations.
Interpersonal Communication: Provided guidance on interpersonal communication techniques, fostering better collaboration and relationship-building skills. - Certification Process Oversight: Managed the certification process, ensuring that participants met all necessary qualifications and standards.
Air National GuardRadar Technician
May. 2013 - Jun. 2023Boise Area, Idaho- Efficient Operations: Proven ability to streamline operations and ensure the efficient maintenance of radar systems, showcasing strong process optimization skills. - Technical Expertise: Extensive expertise in radar system maintenance, underscoring a solid technical knowledge and problem-solving foundation. - Customer Relationship Building: Demonstrated success in building and managing strong customer relationships, emphasizing strong interpersonal and communication skills transferable to Salesforce client interactions. - Detail-Oriented Approach: Known for keen attention to detail, ensuring precision and accuracy in radar system maintenance, a skillset valuable in maintaining Salesforce data integrity.
Streamline Airport ServicesGeneral Manager
Jan. 2012 - Nov. 2013- Strategic Leader: Oversaw company operations and led high-performing teams to success, highlighting strong leadership abilities. - Effective Strategist: Implemented strategies for resource optimization and improved organizational performance, showcasing strong planning and execution skills. - Operational Excellence Enthusiast: Passionate about achieving operational excellence, reflecting a commitment to top-tier results and process enhancement, aligning with Salesforce's customer-centric focus.
United States Marine CorpsSergeant
Aug. 2006 - Aug. 2010- Proven Leadership: Led and managed company operations, demonstrating strong leadership skills essential for success as a Salesforce admin. - Strategic Implementation: Executed effective strategies to optimize resource utilization and enhance overall organizational performance, showcasing a capacity for process improvement. - Detail-Oriented: Known for a meticulous approach to tasks, ensuring precision and accuracy, a vital trait for maintaining data integrity in Salesforce. - Customer-Centric Focus: Committed to delivering exceptional results and customer satisfaction, aligning with Salesforce's emphasis on enhancing user experiences.
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