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Work Background
WatertonResident Services Coordinator
Feb. 2023The Belden-Stratford
Lincoln Property CompanyResident Services Coordinator
Feb. 2020Chicago, Illinois, United States• Answering residents' questions and concerns, managing disputes
• Organizing social events and activities for residents
• Coordinating with other service providers such as security, housekeeping, and maintenance
• Ensuring compliance with housing regulations and laws
• Keeping accurate records of resident information and updates
Nico OsteriaLead Hostess
Feb. 2019 - Feb. 2020Chicago, Illinois, United States• Responsible for organizing floor plans for service staff and assist host on duty
• Responsible for maintaining and ensuring accuracy of reservation programs • Managed high volume seating during peak hours and holidays (+500 clients in a 5 hour period)
• Expert in multi tasking while delivering exceptional work
• Responsible for acting as manager on duty and solving diverse client concerns
NordstromPersonal shopper/ stylist
Jul. 2011 - Feb. 2020• Selected to an elite expert team for fashion styling for clients, both in-store and online
• Consistently increased sales YOYO, averaging 85%
• Built long-lasting customer relationships through repour building and referrals
• Early adapter in technologies that accelerate the client relationship
• Excellent verbal and written communication skills
• Selected for Future Nordstrom Leaders: A leadership development program designed for high-potential employees
Lane BryantAssistant Manager
Aug. 2006 - Oct. 2010Columbus Area, Ohio• Assisted in hiring and leading sales and development of a team of 20+
• Responsible for store visual standards
• Exceeded sales goals (120% YOYO)
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