Geek SquadAdvanced Repair agent
Oct. 2018 - Dec. 2021Houston, Texas, United StatesHelped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for customers needs.
Repaired and troubleshooted software and hardware issues on several electronics such as, Desktops, laptops, Audio equipment, televisions and other smaller peripheral devices.
Consulted, and guided customers, in-store, to the best solutions for repair or upgrade of personal devices. Triaged and repaired customer device at repair depot.
Installed, repaired and troubleshooted clients as part of Best Buyβs,s Magnolia design team for 8 months Including but not limited to installing wireless networks, full new built internet systems, installing media systems, implementing automation systems, and troubleshooting, triaging, repairing and replacing client equipment.
Used and implemented sales strategies to clients in-store and in-field.
Worked individually and as a team member to provide the best service possible to clients.