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Network Power<100 people
Roles
💸100%
Marketing
🗿100%
HR
Geos
Work Background
XplorProduct Specialist
Sep. 2022 - May. 2023RemoteProvided help desk and customer support for a CRM software companies clients.
Geek SquadAdvanced Repair agent
Oct. 2018 - Dec. 2021Houston, Texas, United StatesHelped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for customers needs.
Repaired and troubleshooted software and hardware issues on several electronics such as, Desktops, laptops, Audio equipment, televisions and other smaller peripheral devices.
Consulted, and guided customers, in-store, to the best solutions for repair or upgrade of personal devices. Triaged and repaired customer device at repair depot.
Installed, repaired and troubleshooted clients as part of Best Buy’s,s Magnolia design team for 8 months Including but not limited to installing wireless networks, full new built internet systems, installing media systems, implementing automation systems, and troubleshooting, triaging, repairing and replacing client equipment.
Used and implemented sales strategies to clients in-store and in-field.
Worked individually and as a team member to provide the best service possible to clients.
Wilson flagging controlAdministrative Manager & Information technology manager
Jul. 2014 - Sep. 2017Houston, TexasSupported company operations by maintaining office systems and integrated multiple technologies to allow a more efficient and organized work environment. Prepared and maintained payroll system, implemented a cloud based filing system to compliment hard copy filing system, maintained and ordered equipment based on budget. Acted as Company liaison for communication with clients , compliance officers, employees and contract workers through apps, email, phone and face to face interaction on all matters considered administrative in nature. This includes city and regional and federal authorities. Creating, implementing and updating all company policies and procedures for all departments, and implementing a communications program for employees to streamline payroll, location management, and communicate effectively with supervisors. Assisted in supervising and management of company employees and contract workers. Approximately 60 employees and 17 contractor workers. Implemented Human Resources and onboarding software to streamline employees ability to access information and update their personnel records for a more efficient and accurate information processing system.
Support.comRemote Technical Support Agent
Mar. 2014 - Jul. 2014Sierra Vista, ArizonaProvided inbound customer service and technical support, over the phone from home, for well known internet provider. Provided basic troubleshooting and resolution of service related problems for high speed internet and wireless gateways and routers. Provided customer support pertaining to billing issues that may or may not be causing customers issues. Used proprietary software with built in CRM, database, wiki and peer to peer messaging app 100% of the work day for optimal accountability. Used customer satisfaction and retention skills to show empathy and understanding when no resolution could be found. Deployed conflict resolution tactics ,with assistance from leadership, to help promote customer satisfaction.
US ArmyInformation Technology Specialist
Jun. 2009 - Feb. 2014United StatesSupervised, installed and performed maintenance on information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities. Constructed, edited and tested computer system programs.
Yahoo for BusinessWeb Design Specialist
Aug. 2006 - Feb. 2007Houston, Texas, United StatesSupported e-commerce clients with website design and consulting. Also attended to customer care and remote access control to assist clients with technical issues.
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