AerotekProfessional Services Account Manager
Feb. 2011 - Apr. 2017Orange County, California AreaAccount Manager within our Professional Services division here in Orange County, CA. My areas of expertise fall under Administrative Health Services (Healthcare) & Clerical/Administrative Support (Corporate Headquarters, Shared Service Centers & Contact Centers). OVERVIEW:
• Establish and maintain new and existing corporate accounts through Account Management, Business Development and Client Retention.
• Manage, coach, motivate and develop recruiters in results driven environment.
• Partner with local Hiring Managers, Directors, Human Resources and Talent Acquisition to identify top local talent within budgetary guidelines while offering consultative local market analysis.
• Reach weekly, monthly, quarterly & yearly individual/office goals ACHIEVEMENTS:
• World Class Customer Service - Q4 '15, Q2 '16 Contract Employee
• Best of Staffing - Client Q4 '15, Q2 '16, Q4'16 Contract Employee Q4'16 TRAINING & DEVELOPMENT:
• Inclusive Leadership Training
• AM Training - Situational Leadership
• AM I Training - Sales INTERNAL PROGRAMS:
• Total Quality Management Program, Contractor Performance Review (Divisional) - 2015 and 2016
• Internal On-boarding Program, Facilitator: 5 Dysfunctions of a Team - 2014, 2015, 2016, 2017
• OC Diversity and Inclusion Board, Member - 2013 and 2014
• OC Readiness, Facilitator - 2012, 2013, 2015 and 2016