Phillip Terrell - Founder, Project Liftoff

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Work Background

PAR TechnologyEnterprise Program Manager

Aug. 2023

SogetiSr. Manager Customer First

Nov. 2021 - Aug. 2023• Supervised multiple cross function teams and workstreams at America's largest Grocer supporting the implementation and rollout of eight (8) new Fulfillment centers. • Assembled and led agile digital reporting team focused on providing 4 new, actionable reports and an updated power BI environment to business stakeholders and diverse internal teams. •Led Item Setup workstream and created best practices and processes specific to fulfillment center Item setup capabilities increasing successful setup volume by over 30%. • Coordinated with internal stakeholders to support and manage program scope, schedule and budget on a $500 million project. •Collaborated with vertical senior leadership teams to maintain project visibility, success and item/reporting roadmap. • Partnered with Product teams to identify critical gaps and new requirements for third party and in-house software to ensure successful rollout of 6 fulfillment centers.

REEFSr. Director Product Success & Ops

Mar. 2021 - Nov. 2021Remote• Strategically delivered enterprise/store level technology vision across Kitchens business vertical with a focus on Point of Sale, eCommerce, Labor and Inventory Management, Delivery Platform integration and Ghost Kitchen Technology. • Recruited and developed a highly effective team of Project and Product managers with a focus on ensuring exceptional product releases to support field operations and enterprise brands. • Led International Productization effort of REEF's technology ecosystem for global expansion and adoption in Europe. • Supported onboarding of Enterprise Restaurant brands existing technology solutions into the REEF technology ecosystem with a focus to transition brands fully to REEF ecosystems. • Created and established multiple processes including a product intake process for new initiatives and products ensuring Product teams solved the right problems impacting operations and profit. • Collaborated with cross functional teams (IT, Marketing, Engineering) to drive business vision within Product led organization and ensure successful product releases.

REEFSr. Technology Manager

Jan. 2021 - Mar. 2021• Solutioned technology initiatives and projects critical to Kitchens Operations including redesign of proprietary Point of sale functionality, delivery management quality and eCommerce platform growth. • Supervised and supported a team of project managers and business analysts responsible for building multiple, simultaneous technology initiatives and projects. • Evaluated restaurant technology solutions for integration and adoption within US market including delivery platforms, partner Point of sale systems, inventory management and labor management platforms. • Collaborated with cross functional Product and Technology teams to ensure delivery of roadmap initiatives. • Managed alignment between Technology, Product and Business Stakeholders across verticals to ensure senior leadership actively informed on progress and execution of projects.

Papa John's InternationalProject Manager - Global Technology

Nov. 2015 - Jan. 2021Louisville, Kentucky Area• Supervised international cross functional teams implementing Point of sale, eCommerce and store side technology solutions for over 43 new and existing International franchise markets. • Led multiple, simultaneous technology projects and responsible for creating project plans, defining tasks, timelines and objectives to ensure successful delivery on time and within budget. • Developed International POS gold standards documentation defining best practices regarding the development and implementation of 3rd party software across global markets. • Built cross functional partnership's with internal/external IT and leadership teams to define dependencies, prioritization of tasks, impact on scope and timeline and resource allocation. • Strategic Product Planning for Enterprise and Store level Point of Sale, eCommerce and third party applications. • Responsible for vendor Management of 3rd party technology partners including over 40 point of sale vendors, eCommerce providers and SaaS partners.

OracleImplementation Consultant II

Nov. 2014 - Nov. 2015Louisville, Kentucky• Consulted with 50+ Restaurant, Hotel and Hospitality businesses yearly focused on software and hardware recommendations and Implementation Point of Sale systems. • Collaborated with customers as a business partner to establish business goals and how Oracle technology could increase productivity and ROI. • Coordinated all aspects of projects including surveying, programming and implementation of software, scheduling of installation, C level training, and customer success. • Ensured 100% of projects completed within budget, scope and customer timeline.

OracleImplementation Consultant I

Jun. 2014 - Nov. 2014Louisville, Kentucky Area• Intensive customer centered Point of Sale consultation focused on review and recommendation of hardware and software, and system build specifications with over 40 business partners. • Implementation of 25+ customer specific systems using multiple software platforms. • Technical support of existing systems including upgrades, integration of third party applications and customer success. • Collaborated with sales in a pre-sales capacity to close prospects and increase platform adoption.

OracleImplementation Specialist

Nov. 2011 - Jun. 2014Louisville, Kentucky Area• Collaborated with cross functional implementation and sales teams to deliver Micros Point of Sale systems to independent and regional restaurant groups. • Built customer specific databases and report packages meeting strategic business goals of customer. • Managed Point of Sale implementation process from initial sales hand-off through in production Go-live. • Researched restaurant operations best practices to ensure adoption and retention of Micros Point of Sale customers. • Modernized the customer survey process using past restaurant operations experience.

1778 Marketing LLCOwner

Jan. 2010 - Dec. 2012Louisville, KYInternet Marketing and Brand Awareness Services including: Provide quality website development and creation to small and medium sized businesses across the Southeastern United States. Offer a wide variety of SEO / SEM services specific to customers needs and online goals. Creation and management of Google and Microsoft ad campaigns. Specialized internet centered Gorilla Marketing Strategies and campaigns. Affiliate Marketing programs and services. Maintaining and providing customers with hosting and database offerings. Creation, implementation and monitoring of Social Media Campaigns relevant to customer needs.

US FoodserviceTerritory Manager

Jan. 2010 - Nov. 2011Maintained existing customer and grew core customer base through networking, cold calling and daily sales activities. Completed detailed sales presentations emphasizing quality, value and benefits of a wide inventory of over 10,000 products to new and existing customers on a daily basis.. Research of customer business needs and development of a mix of products and services to meet needs and future goals of customers. Evaluated market trends and recommended products to customers, based on business needs and goals. Provided detailed answers to customers' questions about products, prices, availability, and product uses. Provided product information and practical training to customer personnel. Communicated and collected accounts receivable as necessary, working with the credit department client and business owners.

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