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Work Background
Hegelmann GroupCEO Division Center | Group CHRO | Managing Director
Mar. 2017Czechia, PragueWith an aim of maximizing business excellence across the Czech Republic, Poland, Germany, and Lithuania via proper leadership of budgeting, forecasting, and transition management I offer strategic support and guidance to cross-functional teams in facilitating sustainability transitions.
Aimed at attracting, retaining, and encouraging right & talented employees by re-establishing and implementing remuneration packages I develop and execute significant changes in the country’s HR processes.
To initiate data-driven decisions in a timely manner I prepare detailed reports and discuss them with the board and business potential business shareholders.
Through appropriate company fleet operations management in line with business and government regulations, I drive efficiency and slash transportation costs.
By inspecting sub-contractors operations and performance I identify and convert under-performance areas into profitable units.
Some of my selected contributions are the following:
• Minimized 17% administrative costs across the Czech Republic via execution of Lean Six Sigma methodologies.
• Increased costs and stayed fully compliant with current regulations by streamlining procurement and sourcing processes; attained €10M cost savings per year.
• Played an integral role in hiring 750 talented employees through introduction of advanced SSC model.
• Devised and deployed modern HR Helpdesk across corporate offices for accomplishment of time-to-solve reduction, service quality improvement, and process standardization (HR Helpdesk SLA 95%+).
• Ensured fulfilment of applicable compliance and guidelines, resulting in successfully passing labor, financial, and ISO audits with the Czech Republic, Slovakia, and Ukraine.
AccentureTeam Lead / Project Specialist
Jan. 2016 - Mar. 2017Czech RepublicIn close interaction with multi-disciplinary teams, I spearheaded a wide range of different outsourcing, HR, and accounting consultation projects from inception to completion within defined time, budget, and quality constraints.
By proper planning and allocating accountabilities to related employees I drove personnel and operational efficiency.
Whilst examining operational processes I generated and circulated status reports related to loaded cost rates and MDs versus project budget with senior management.
Some of my major achievements are the following:
• Saved organizational project costs by achieving and maintaining 100% employee engagement.
• Respected as a champion for effectively completing all assigned projects with agreed time and budget, receiving excellent customer feedback.
OracleSSC Contracts Specialist, EMEA Deal Management
Jul. 2015 - Dec. 2015Czech RepublicBy making sure all terms and conditions were fully approved by relevant company authorities I managed entire operations involved in SSC contracts and EMEA deals.
To meet and surpass stakeholders’ expectations I interacted with deal managers.
Selected accomplishment:
• Drafted 98% of contracts in time-sensitive and trial period deadlines.
XeroxCustomer Support Supervisor
Nov. 2014 - Jun. 2015Czech RepublicTo maximize CX and update organizational action plans for fulfilling client requirements I collected and analyzed customer feedback.
Additionally, I devised and implemented robust HR strategies in terms of recruitment, selection, and new employee training.
To accelerate operational efficiency, I conducted and chaired staff performance root cause analysis and implemented strategic improvement plans.
Aimed at establishing a positive and supportive working environment I recognized and addressed personnel conflicts.
A few of my selected achievements are the following:
• Boosted customer satisfaction rate from up to 66% to up to 95% via delivery of world-class client services.
• Drive site and operations management capabilities of six team leads by conducting and offering individualized training and development programs.
EMEXB Technology (group of companies)EU Department Manager / Team Lead / Customer Support Adviser / Translator
Jul. 2011 - Oct. 2014Czech Republic & UkraineWith a keen focus on increasing organizational productivity, I led a wide range of HR operations, including job posting, recruitment, conflict resolution, KPI analysis, and team training processes.
By forecasting the headcount, I identified the company's suitable staffing level.
By delivering strategic support to Russian and English clients on installed products I collaborated with stakeholders over the phone calls, e-mail, and online chat requests.
Some of my key accomplishments are the following:
• Developed and launched end-to-end BPO project across IT, customer support, sales, and accounting departments of Moscow and Kyiv SSCs branch.
• Drove business continuity and service quality improvement by opening three new offices of corporate.
• Negotiated procurement contracts, prices, and conditions with potential contractors to attain win-win results.
• Attained optimum staff satisfaction and retention by structuring recognition and benefit programs.
• Surpassed legal authorities’ requirements within the Czech Republic through compliance processes supervision.
• Utilized multi-lingual language skills to translate general information and legal documents as required.
MobilochkaSales Expert
Sep. 2010 - Jun. 2011Украина- direst sales
- customer feedback control
- resource and storage planning including records and reports
- gathering tax and payroll information for the account department
- Time&Expense reporting on the whole team
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