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Work Background
Hegelmann GroupChief HR & Business Transformation Officer
Mar. 2017 - Aug. 2024Czechia Spearheaded enterprise-wide transformation across HR and Finance functions for a group operating in over 15 countries, with a workforce exceeding 5,000 employees.
Designed and implemented a Group Shared Services model, reducing operational costs by 35% and improving employee experience across regions.
Introduced global talent management, L&D, and succession planning frameworks that led to a 20% increase in employee engagement and reduced turnover by 18%.
Digitized core HR processes (onboarding, performance management, payroll) across entities, resulting in a 40% reduction in manual admin effort and increased process auditability.
Oversaw financial planning, budgeting, and forecasting for multiple legal entities, improving budget accuracy to 98% and delivering 12% YoY cost savings.
Introduced centralized cash flow and working capital management strategies, incl. new factoring and leasing solutions, boosting liquidity visibility by 40% and reducing working capital requirements by 15%.
Reported directly to the Supervisory Board; regularly engaged with board-level stakeholders and investors on transformation strategy and KPI delivery.
AccentureHR Process & Organizational Excellence Consultant
Jan. 2016 - Mar. 2017Czechia, Prague Led multiple end-to-end outsourcing and HR transformation projects from initiation through delivery, consistently achieving objectives within defined time, cost, and quality targets.
Consulted global clients on process design, shared services models, and operational improvements in HR, payroll, and accounting functions.
Improved operational efficiency by defining clear accountabilities, reallocating resources, and eliminating non-value-adding activities – resulting in a 15% increase in utilization across project teams.
Delivered regular performance updates to senior stakeholders, including status reports on loaded cost rates, project effort (MDs), and budget variance.
Partnered with major clients (e.g., ArcelorMittal, OSRAM, Mann+Hummel, Imperial Tobacco, Bobcat Doosan) and internal leadership to redesign key HR and accounting processes through operational maturity assessment and road map proposals reducing processing times by up to 25% and increasing data accuracy.
Maintained 100% team engagement throughout the life cycle of all projects, including contract management, ensuring full resource continuity and stable project delivery.
Achieved 100% on-time delivery across all assigned client engagements; recognized by leadership for exceptional execution and client satisfaction scores exceeding 95%.
Applied Lean principles to accelerate process diagnostics and prototyping during discovery and pilot phases.
Supported the development of transformation playbooks and knowledge-sharing practices
OracleEMEA Deal Management
Jul. 2015 - Dec. 2015Czechia Supported contract validation and compliance for EMEA region, ensuring 99,5% SLA adherence on deal execution timelines.
Reduced contract review cycle time by 22% by streamlining coordination between sales and legal functions.
Improved process transparency by implementing audit-ready documentation protocols.
ConduentCustomer Service Team Lead
Nov. 2014 - Jun. 2015Czechia, Prague Managed a team of 20+ agents, increasing customer satisfaction scores from 72% to 92% within 6 months.
Introduced agent performance metrics and incentive programs that boosted first-call resolution rate by 30%.
Reduced average handling time by 18% while maintaining compliance with company policies and regulatory standards.
EMEXB Technology (group of companies)EU Department Manager / Team Lead / Customer Support Adviser / Translator
Jul. 2011 - Oct. 2014Czechia, Prague Scaled regional support operations to serve over 30,000 customers annually across EU/CIS markets.
Reduced ticket resolution time by 45% by introducing multilingual workflows and chatbot integration.
Recognized for consistent excellence in team leadership, with team attrition reduced by 28% year-over-year.
MobilochkaSales Representative
Sep. 2010 - Jun. 2011Ukraine, Melitopol Achieved 150% of sales targets for five consecutive quarters.
Recognized as Top Sales Representative for the region in 2010.
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