Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✨75%
Business Owner
🧑‍💼75%
C-level Executive
👍75%
Sales & BizDev
Geos
🇺🇸75%
United States
🇬🇧25%
United Kingdom
Work Background
Customer Support Manager
MCR TechnologiesCustomer Support Manager
Jan. 2022Rowley, Massachusetts, United States- Manage a Support Team of 10 technicians both in the office and remote - Manages CRM system for staff and customers - Uses Confluence to create documentation for SOPs, KBAs, and other policies for the company - Communicates with our partners and customers if case escalation is needed - conducts trainings with support team when new software features or versions of application are available - Liason between Technicians and Development for JIRA tickets and bug fixes
Support Specialist
MCR TechnologiesSupport Specialist
Jun. 2014 - Jan. 2022Rowley, MA- hardware troubleshooting, replacement and repair - Project Management for software/hardware upgrades for Hospitals -Phone Support -Over the phone installation of hardware - On Site installation and travel -Beta implementation of Software On Site and Remotely - Implement new hospitals using HealthTouch with various EMR's ( Epic, Cerner, Meditech and Paragon)
General Manager
OTTO PortlandGeneral Manager
Aug. 2012 - Jun. 2013BU Location Brookline, MA- part of the opening team for the BU Location -Managed 15 + employees - Managed food cost, labor cost, and all financials for restaurant location
General Manager
Five Guys Burgers and FriesGeneral Manager
Nov. 2011 - Apr. 2012Gloucester, MA and Saugus, MA- responsible for the day to day activities -managed 25+ employees -Received monthly shop scores of 100 or better for an entire month on 3 separate occassions
General Manager
Fresh CityGeneral Manager
Sep. 2010 - Oct. 2011
Server/ Key hourly
Bugaboo creekServer/ Key hourly
Oct. 2009 - Mar. 2010
Sous Chef
Unidine CorporationSous Chef
Jun. 2009 - Aug. 2010
Manager
Marriott InternationalManager
Jan. 2006 - Dec. 2008Boston Cambridge Marriott
Server
Applebees InternationalServer
Jan. 2003 - Dec. 2008

Requests

Touchpoint image
0
Looking for a Job
Hard worker looking to help out harder workers.
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Matt on Intch
IT
448427 people
18
Technologist, Project/Program Manager
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
ITTech Support
91947 people
18
Technologist, Project/Program Manager
42
Senior Mining Engineer @ Riot blockchain
16
CEO/Data Engineer and Consultant @ Propeltech Services LLC