As Matt McCormick, the Customer Support Manager at MCR Technologies, I have successfully led a team of customer service representatives, improving customer satisfaction rates by 30%. I have implemented new training programs for new hires, reducing the onboarding process by two weeks. I have also streamlined the customer complaint resolution process, resulting in a 40% decrease in repeat complaints. Additionally, I have developed a new customer feedback system that has significantly improved our product development and service delivery.More...
Richard Malone
Application support tech@MCR Technologies
Verified
Richard Malone, as an Application Support Tech at MCR Technologies, is responsible for ensuring the smooth functioning of all applications utilized by the company. His role includes troubleshooting application issues, updating and maintaining software, providing technical support to users, and working closely with the IT team to implement new systems. He also plays a significant role in improving the user experience by identifying and resolving application-related problems. Richard's expertise in technology, combined with his problem-solving skills, contributes significantly to the efficiency and productivity of MCR Technologies.More...