As Matt McCormick, the Customer Support Manager at MCR Technologies, I have successfully led a team of customer service representatives, improving customer satisfaction rates by 30%. I have implemented new training programs for new hires, reducing the onboarding process by two weeks. I have also streamlined the customer complaint resolution process, resulting in a 40% decrease in repeat complaints. Additionally, I have developed a new customer feedback system that has significantly improved our product development and service delivery.More...