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Network Power<100 people
Roles
🔥50%
Startup Founder
✔️50%
IT
📝50%
Influencer or Blogger
Geos
🇺🇸50%
United States
Work Background
UserTestingSr. Global IT Manager
Mar. 2022 - Mar. 2024Chicago, Illinois, United StatesUser Testing Senior Manager, Global IT Security, Network, and Core Systems 2022 to 2023 Directed a six-person team across the US, Canada, and Scotland that supported local networks, cloud, VoIP, and business applications in the Americas and EMEA. Consulted with the Director and Global HR leader to assess team alignment and necessary improvements. • Launched a new corporate-wide project tracking system to help align business critical items in Jira.
• Built out three new networks to upgrade old legacy hardware in the physical offices and enhance security.
• Launched DLP and Crowd strike companywide on all physical assets and ZScaler for VPN access on all devices
EnfusionVice President, Global IT Support Manager
Mar. 2021 - Jun. 2022Chicago, Illinois, United StatesEnfusion Senior IT Manager, Global IT Support Services 2020 to 2021 Supervised two US-based team members' efforts to support laptops, desktops, cloud, VoIP, and business-critical applications in the Americas. Managed a five-person team in India that supported engineers in EMEA and APAC regions. Collaborated with the CTO and Global HR executive to realign teams to support region-specific growth. • Built out a remote working environment to support a mobile workforce during COVID-19.
• Launched a new corporate-wide ticketing system to track and align business-critical items (Zendesk).
• Implemented a new asset management system to track and manage assets worldwide (Oomnitza).
EnfusionInformation Technology Service Delivery Manager
Nov. 2020 - Mar. 2021Chicago, Illinois, United States
RelativitySr. IT Manager
Sep. 2018 - Nov. 2020Chicago, ILRelativity Senior IT Manager, Global IT Support Services 2018 to 2020 Managed a nine-person team with an IT Manager, Desktop Support Technicians, and Service Desk team members supporting hardware, cloud, VoIP, and business applications. Oversaw a Poland-based team that supported the company’s EMEA and APAC engineers. Aligned team with growth plans by working with the IT Director and HR. Leveraged metrics to foster team engagement and efficiency. • Decreased ticket resolution from 17 hours to four by aligning the team with ITIL practices.
• Realized $60K in annual savings by recruiting a vendor to oversee corporate mobile spend.
• Launched new corporate-wide systems for all endpoints (Carbon Black AV, SCCM Software Center, DLP Software (Digital Guardian)).
Guaranteed RateSr. Manager of IT
Nov. 2017 - Mar. 2018Chicago, ILGuaranteed Rate Senior IT Manager, Nationwide IT Services
2017 to 2018 Directed three support divisions with 30+ employees to support hardware, networks, cloud, and applications for United States clients. Interacted with the EVP of IT and HR to ensure proper resources and alignment for team growth. Negotiated prices and contract terms with four vendors. • Decreased hold times from 18 minutes to less than a minute via improved call-handling processes.
• Reduced open tickets from 1.8K+ to less than 200 at a time.
• Developed and implemented a metrics-driven team to effectively and consistently align with business initiatives.
GogoIT Manager
Oct. 2015 - Aug. 2017Chicago, ILGogo LLC IT Manager, Global IT Support Services 2015 to 2017 Built and led a 15-person team across the United States and India to support desktops, networks, cloud, telecommunications, and business applications for global clients. Fostered partnerships with eight vendors to secure the best pricing and contracts. Collaborated with the VP of Corporate IT and HR to support ongoing growth. Aided ticket escalations and coordinated efforts with the Level 3 team. • Saved $400K in 12 months by negotiating with vendors to procure needed equipment.
• Cut costs by $100K monthly by cleaning up and maintaining cell phone lines and plans. • Reduced costs by $10K monthly by re-negotiating corporate cell phone terms across three carriers. • Spearheaded launches, including Sophos to replace Symantec and Windows 10 to replace Windows 7.
• Secured, inventoried, and maintained Apple products by implementing Jamf (Casper) Mac management. • Coordinated efforts to open two new locations in the United States, working with multiple teams.
Wintrust Financial CorporationIT Manager, Support Services
Mar. 2013 - Oct. 2015Wood Dale, IL• Manage 16 employees of the IT Service Desk and Telephony teams
• Provide support and maintenance to 3800 workstations across multiple entities throughout the nation
• Plan IT projects, new locations, acquisitions, and conversions for Wintrust Financial and Wintrust Mortgage
• Maintain on-site support for 120 locations throughout Chicagoland and Wisconsin for Wintrust Financial
• Maintain on-site and remote support for 80 locations across the nation for Wintrust Mortgage from California to Maryland
Wintrust FinancialIT Service Desk Manager
Mar. 2009 - Mar. 2013Wood Dale, IL• Manage 10 employees of the IT Service Desk • Provide support and maintenance to 3100 workstations across multiple entities throughout the nation
• Plan IT projects, new locations, acquisitions, and conversions for Wintrust Financial and Wintrust Mortgage
• Maintain on-site support for 120 locations throughout Chicagoland and Wisconsin for Wintrust Financial
• Maintain on-site and remote support for 65 locations across the nation for Wintrust Mortgage
Wintrust Financial CorporationNetwork Administrator
Nov. 2006 - Mar. 2009Villa Park, IL• Handled technical troubleshooting within an enterprise environment with 1,800 users, 2,500 devices and 90 locations • Traveled across Chicagoland and state lines to work directly with the customer on a weekly basis • Engaged and tracked with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
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