• Organized and directed the technical data export for 300+ clients during migration efforts.
• Developed automated testing suite using SmartSpec (Selenium-based tool) to reduce repetitive manual tasks and improve quality of release code. Latest application suite can run 75% of application functionality and takes less than 1 hour to execute.
o Created over 250 automated test scripts across 2 payment channels and 3 applications testing API and Front end web browser-based applications using a selenium based tool with cucumber and gherkin integration.
• Overseeing performance testing
o Conducted monthly release-based performance tests at least 10 per year
o Performed analysis and reporting tasks on all tests
o Created new tests and data manipulation to coincide with changed or new functionality
• Spearheaded Change Management processes, managed over 300 ServiceNow change tickets
• Ensured PCI audit compliance and provided evidence and application access as required
• Managed penetration testing cycle and provided necessary documentation.
• Facilitated agile ceremonies, including sprint planning, stand-ups, and retrospectives for two agile teams concurrently.
• Triaged production issues and handled configuration requests from business partners.
o Addressed and closed over 300 Kanban-style production support tickets in 2 years
• Promoted a collaborative team culture, driving productivity and knowledge sharing.
• Mentored 2-4 junior team members or contractors thru agile ceremonies, application functionality institutional knowledgeMore...
Meredith Nichols
Communications Consultant
Verified
Meredith Nichols is a proficient Communications Consultant with extensive experience in strategic communication planning and implementation. She specializes in corporate communication, public relations, and crisis management. Her expertise lies in creating and implementing effective communication strategies, managing media relations, and enhancing brand image. Meredith has a proven track record of successfully managing communication campaigns and improving client relationships. She possesses strong leadership skills and is known for her ability to manage multiple projects simultaneously. Meredith's skills and experience make her a valuable asset for any organization seeking to improve its communication efforts.More...
Matthew Hilby
Sr. IT manager
Verified
Accomplished professional and dynamic leader with hands-on experience building out global IT teams to support end users with hardware, networks, cloud, and more. Thrives in collaborative environments with the ability to navigate ever-changing business needs, improve operations, and continuously drive profitability.
• Recognized in the industry for Subject Matter Expertise in Global IT Management, Team Leadership, Vendor Relations, Cost Control, Revenue Growth, Security Management, Technical Support, and much more.
• Adept at cultivating partnerships and building trusted relationships across global business sectors, including executive-level communications within industry-leading organizations.
• Unparalleled ability to lead diverse on- and off-shore teams, ensuring a high level of performance standards while simultaneously enhancing operations focused on security, efficiency, and scalability.
• Experience complemented by a Bachelor of Science (BS) in Network & Communications Management.
AREAS OF EXPERTISE
Global IT Operations – Team Leadership – IT Security – Networking – Client Support – Service Desk Management
Strategic Planning – Vendor Relations – Revenue Growth – Best Practices – Project Management – Large-Scale Rollouts
SaaS – Process Improvements – Budgeting – Cost Control – Team Building – APAC/EMEA/Americas - Negotiations
Access Management – Asset Management – Analytics – Client Relationships – Communication Skills – Problem-SolvingMore...
Michael Bartholome
Power BI Developer@MB Analytics
Verified
I have extensive experience in business intelligence and consulting, specializing in financial analysis, data strategy, and report development using Power BI and Excel.More...
Matthew Herron
Senior Web Engineer@Groundwire LLC
Verified
Web developer with experience building large scale enterprise SaaS solutions.More...