JPMorgan Chase & Co.Claims Analyst
Jun. 2019 - May. 2020Bengaluru, Karnataka, IndiaAs a Fraud Supervisor i was to ensure the customers receive the best fraud detection and protection in the industry.
The team comprised of four major business functions: Fraud Plastics, which handled all credit card and debit card transactions Retail Fraud Prevention, which handled fraud decisioning based upon tool utilization and analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase credit cards Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business.
The function decisions claims for payment or denial according to federally regulated guidelines.
Followed all company procedures to keep data confidential.
Assessed processing reports each day to effectively submit claims.
Gathered proper documentation and data to prepare claims for submission.
Synthesized data into comprehensive quarterly written reports for management.
Investigated claim and settlement deals and reviewed coverage determinations.
Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.