Shravani Thorat - Director Of Operations, MASTADONS

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Network Power<100 people

Roles

🔥40%

Startup Founder

✨34%

Business Owner

💸29%

Marketing

Geos

🇮🇳56%

India

🇺🇸13%

United States

🇨🇦4%

Canada

Work Background

AmazonVendor & Seller Manager

Jan. 2022 - Mar. 2023Bengaluru, Karnataka, India · RemoteCreate a world-class program for continuous improvements, develop and drive a quality strategy, as well as take a hands-on approach to executing the strategy. Work with Customer and Operations teams to understand data and quality needs. Contribute or independently develop, execute, and measure quality improvement strategies. Assist and oversee the development and execution of quality programs and monitoring and reporting. Provide key inputs to set directions/goals for a team of Quality Auditors on process quality. Provide production quality health report to management and lead the continuous improvement activities accordingly. Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate. Support problem solving activities for Quality Alert as well as any other quality issues.

MastadonsDirector of Operations

Mar. 2020India · On-siteMASTADONS Timeline (2018 - 2023) 2023 (Present) AMAZON Global Partner Global Partner For Amazon (US) Product & Brand Launch Partner W/ Amazon.com. Strategically growing brands from 10K - 100K. 2023 (Present) ROOTLOGIX (USA) Project Partner For Amazon 2022 (Present) Robin.so (USA) Recruitment Partner Hired the Top 1% Amazon Talent For Agencies across US & EU. 2020 (Present) Registered MASTADONS Multi-channel Service Agency - Amazon, Flipkart, ShopClues, Indiamart, Alibaba, Myntra. 2018 AMAZON SPN Partner - Service provider ID : AMZNFOSBAN192018774412 Launched Brands Across India, Built Businesses Overall Brand Presence.

JPMorgan Chase & Co.Claims Analyst

Jun. 2019 - May. 2020Bengaluru, Karnataka, IndiaAs a Fraud Supervisor i was to ensure the customers receive the best fraud detection and protection in the industry. The team comprised of four major business functions: Fraud Plastics, which handled all credit card and debit card transactions Retail Fraud Prevention, which handled fraud decisioning based upon tool utilization and analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase credit cards Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines. Followed all company procedures to keep data confidential. Assessed processing reports each day to effectively submit claims. Gathered proper documentation and data to prepare claims for submission. Synthesized data into comprehensive quarterly written reports for management. Investigated claim and settlement deals and reviewed coverage determinations. Delivered exceptional customer service to clients by communicating information and actively listening to concerns. Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.