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Work Background
Falcorp TechnologiesDelivery Manager
Apr. 2023 - Apr. 2024South AfricaCorporate Momentum/Metropolitan Africa Programme - MMA Digital Transformation project lead - Programme management of business-critical strategic digital transformational project aimed at implementing an OIPA multi-tenant solution for the Rest of Africa business for 4 countries on the Amazon Web Services cloud platform. This incorporates 3 other new application technologies as well. Technology stack: Oracle Insurance Policy Administration (OIPA), Amazon Web Services(AWS), AgilePoint, Jaspersoft BI, Alfresco ECM
EquisoftProgramme Manager
May. 2020 - Mar. 2022Cape Town, Western Cape, South AfricaCorporate Refresh Programme - Old Mutual Group and Credit Life project lead - Programme management of business-critical strategic digital transformational project aimed at implementing an OIPA multi-instance solution for the Rest of Africa business across 9 countries on the Amazon Web Services cloud platform.
WoolworthsOnline Business Programme Manager
Feb. 2019 - Feb. 2020Cape Town Area, South AfricaMy responsibilities are to ensure cohesion and alignment of all the Online Programme activities across all projects through the value chain, in conjunction with the Product Manager. This includes the Front and Back End development of the website and mobile application and integration into the Online Fulfilment area as well as any other legacy platforms. Technology stack: Technology: Oracle ATG, Endeca, JIRA, Slack, Trello, InVision, Highjump.
WoolworthsSenior IT Project Manager
Mar. 2018 - Nov. 2018Cape Town Area, South AfricaMy responsibilities included the feasibility investigation of two projects for business case formulation, with the Head of IT: Marketing, Woolworths Financial Services and Online: 1. Customer Service Centre Project
Investigation of the viability of a platform migration, conducting of the RFx processes for vendor contracting and operating model transformation 2. New Data Analytics Engine Project
Responsible for investigation of the feasibility of a cloud based analytics capability, conducting of the RFx processes for vendor contracting and operating model transformation Technology stack: Oracle Data Warehouse, Amazon Web Services(AWS), Salesforce, Genesys
SanlamBusiness Consultant
Apr. 2017 - Jul. 2017BellvilleMy contracted responsibilities were to enable the organisation to embark on a transformative journey to become a true omni-channel financial services organisation. 1. Sanlam Personal Finance Omni -Channel enablement
Responsible for enabling the organisation to compete in the changing landscape of financial services by transforming into a customer centric business. This included doing a capability assessment for data architecture for CRM systems, Customer journey mapping and data analytics and embedding a new delivery methodology involving design thinking.
Old Mutual South AfricaBusiness Project Manager
Mar. 2015 - Dec. 2016Mutual Park Head Office, Jan Smuts Drive, PinelandsMy responsibilities in the Strategy and Execution portfolio were as follows: 1. Old Mutual Personal Finance Digital Distribution programme
Responsible for the launch of all digitized products, UX and Continuous improvement 2. Old Mutual Pick n Pay Money Mall joint venture pilot
Responsible for marketing, logistics and commercial engagement between three separate entities, Old Mutual, Old Mutual Finance and Pick n Pay 3. Old Mutual Alternative Solutions – Life licence rationalisation project
Responsible for ensuring that the life licences of OMHIL and MS Life were turned into Closed Books and products transferred to other licences in the Old Mutual Group 4. Old Mutual Personal Finance Eskom Power Outage Response project
Responsible for ensuring that UPS units were installed in priority branches across the Personal Finance Segment 5. Broker Distribution Case Management Project Responsible for ensuring that the existing case management functionality was rolled out to the Broker channel 6. Direct Financial Advice Operations Target Operating Model (TOM) Project Responsible for the physical and commercial move of one channel into another
ProBlue Consulting Services - Strategic change, portfolio, programme and project managementBusiness Consultant
Mar. 2015 - Dec. 2016Cape Town Area, South Africa
MetropolitanSenior Project Manager - Business Optimisation Services
Jun. 2012 - Sep. 2014Cape Town Area, South AfricaMy role was primarily to add value as a senior project manager to portfolios and to incorporate business consulting competencies to achieve greater synergies across the Metropolitan landscape in order to optimise business benefit realisation. I also served as the interim Sponsorship Manager for the Metropolitan portfolio including the largest U19 club football competition in the world. 1. Interim Sponsorship Manager for Metropolitan Brand Executive – Responsible for SASFA U16, Metropolitan Premier Cup, Operations Management, Strategy development, vendor and local government partner management across 9 provinces. 2. Alternative Distribution Channel Channel compliance with Directive 159 from the FSB 3. Personal Financial Advisors Channel Expansion project The expansion of the branch footprint of the channel
Metropolitan Health - MMI HoldingsProject Manager - egSA implementation
Oct. 2010 - May. 2012Cape Town Area, South AfricaMy key objective is to demonstrate to all key stakeholders within Metropolitan Health, how they can realise tangible bottom line business benefits year on year through the use of eg’s operational management optimization solutions in their respective business units. As well as being project manager, part of my current role, entails managing a team of operations change agents through the process of learning and development of the eg methodology, to help enable project delivery. They will absorb the information and create the requisite skill sets to enable the rollout of this solution to the entire scheme landscape of the Metropolitan Health Group. We have completed our first two scheme implementations, are currently busy with our third and are planning to roll out to the remaining schemes over a 3 year period concluding in 2013.
Metropolitan LifeProject Manager
May. 2008 - Oct. 2010Briefly, my responsibilities include dealing with various stakeholders in the business and providing business solutions for them. In this role, I have had the opportunity to interact with senior business owners and leaders and understand their expectations of our project office. The work that I deal with ranges from formally accepted projects, to business feasibility investigation through to business process redesign. As an aspect of my work, I’ve had to source and interact with vendors external to the organization where the responsibility for managing the relationship was mine.
Old MutualProject Manager
Jun. 2006 - Apr. 2008In my time at Old Mutual I was involved in project management of all compliance projects for Retail Product from initiation to closure, which included management of strategic projects for Retail Product and management of any continuous improvement projects within the Retail Programme 1. Simplification of Old Mutual’s application forms –
Continuous improvement
2. Principles and Practices of Financial Management -
Compliance
3. Performance fees and fund transfer – Continuous
improvement
4. Underwriting outsourcing project – Business
development, process engineering
5. National Credit Act Project – Compliance
Old Mutual South AfricaProgramme Office Project Facilitator
Sep. 2004 - May. 2006Cape Town, Western Cape, South AfricaSiyakha Programme - Sungard Compass implementation
Project management of mini-projects through to the System
Development Life Cycle and Project Life Cycle
Facilitation and administration for ad hoc workshops and on
specified projects
Co-ordination of meetings and workshops
Project plan creation and tracking utilising MS Project 2000
Minute taking and dissemination
Shared drive administration and monitoring.
Old Mutual South AfricaMarketing Product Manager
Mar. 2003 - Aug. 2004Cape Town, Western Cape, South AfricaTo manage the different product lines from a budget,
profitability perspective in accordance with the agreed 2003
business targets.
To ensure that all campaigns have pre-determined analysis
requirements that will enable GDS to target more
effectively.
To ensure that all campaigns follow the agreed campaign
management process for new take-on’s and business as
usual campaigns.
To build sustainable relationships with PPR officers, product
providers, actuarial and legal officers.
Develop relationships with external companies with the
express purpose of mailing those companies databases.
To manage certain adhoc projects from a marketing
reporting perspective.
The designing of communication process models.
To document activity schedules and timing plans.
To develop costing and profitability models
To provide campaign approval schedules
To execute all aspects of direct mail campaigns.
To implement strategies to improve persistency.
To analyse trends regarding all applications.
The completion of measurement reports
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