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Work Background
Jane.comNew Seller Acquisition and Seller Development Manager
Sep. 2020 - Jun. 2023Lehi, Utah, United StatesManage Sales and Seller Development teams, coaching and developing team members to encourage career growth
Develop and implement business strategies to grow Jane's Seller book and provide an exceptional Seller experience
Achieve and exceed department sales goals through ongoing coaching and collaboration with cross-functional teams
Hold monthly webinars to coach Sellers on maximizing profits on the Jane platform, resulting in a 20% increase in revenue
Lead implementation of new company-wide CRM, training all Jane employees on its use and capabilities
Collaborate with Product team to create new workflows for Jane Seller, setting KPI dependences and defining quality onboarding experience for Sellers
Mac & MiaStylist and Sales Manager
May. 2018 - Sep. 2019Chicago, IllinoisManaged a team of remote stylists across the United States, exceeding team performance and service goals
Drove growth by acting as the voice of the customer and improving the service model for a startup company
Coached stylists to use their individuality to grow their own customer base, resulting in a 25% increase in revenue
Collaborated with corporate contacts and clients to problem-solve and maintain a high level of customer service
Assisted in the buying and inventory allocation processes, contributing to a 10% increase in profit margin
QuiznosLegal Specialist
Nov. 2015 - Aug. 2018Denver, ColoradoManaged and coordinated Franchise Disclosure Document renewals and legal franchise amendments
Improved retention and expanded relationships with franchise owners through relationship management, resulting in a 15% increase in retention rates
Managed the new-store opening process for franchisees, identifying buyer needs and guiding them through grand opening
Acted as a liaison between franchise owners, corporate, development, and operation teams, facilitating effective communication
QuiznosRenewal Coordinator (legal)
Jul. 2013 - Nov. 2015Denver, Colorado, United States
QuiznosOpening Project Manager
Feb. 2012 - Jul. 2013Greater Denver AreaOversee the entire opening process from the moment the franchisee signs the agreement to the grand opening of the store.
Work collaboratively with all parties involved to ensure a smooth and successful franchisee experience during the opening process.
Identify and address any critical obstacles that may arise in a timely manner.
Foster positive and lasting relationships with all departments and individuals involved at all levels.
Contribute to the development team beyond the scope of assigned responsibilities, as needed.
The Uncommon ThreadOwner
Oct. 2007 - Feb. 20123455 W 32nd Ave Denver, CO 80211Managed all day-to-day operations of a small retail business, achieving profitability within the second year
Planned and executed events, managed employees, and handled accounting, pricing, merchandising, advertising, and inventory allocation
Developed a loyal base of repeat customers through exceptional customer service and personalized experiences
NordstromDepartment Manager
Jun. 2004 - Oct. 2007Successfully managed a $800,000 per year designer department, exceeding annual 12-percent sales increase targets by implementing strategic planning and calculated projections.
Coached and mentored employees to increase sales per hour, improve customer service, enhance productivity, and achieve sales goals.
Collaborated with buyers to develop comprehensive business plans, fulfill orders, plan events, and create visually attractive merchandise displays.
Fostered a supportive and collaborative work environment that maximized individual talents and team cohesion, despite a competitive, commission-based structure.
Instructed all new hires in Nordstrom's proprietary sales class, "Selling is Service", to ensure consistent service excellence.
Acted as store general manager at least once a month, overseeing employee schedules, managing disputes, and communicating effectively with buyers to address customer needs.
Built and sustained a customer-focused culture that aligned with Nordstrom's mission to provide exceptional service.
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