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Work Background
InPostUser Experience Researcher
Jul. 2023Portugal
Ruby LabsResearch Director
Apr. 2022 - Feb. 2023RemoteResponsible for structuring and growing the UX Research operations and team, I also supported the workflow definition for the UX Team as a whole. Also, I managed a team with other researchers and acted as a hands-on, balancing large structural projects with daily validation and testing needs.
FeedzaiUX Research Lead
Sep. 2021 - Mar. 2022Porto, Portugal
Namecheap, IncUX Researcher
Oct. 2019 - Sep. 2021Porto Area, Portugal
FarfetchUX Researcher
Apr. 2018 - Oct. 2019Porto e Região, Portugal
GympassUX Research Lead
Nov. 2016 - Feb. 2018São Paulo e Região, BrasilDefinition of medium and long-term goals for the product and performance of tests aimed at these objectives. Evaluation of the current product by user feedbacks and heuristics, conducting tests with navigation interviews for process optimization, planning and conducting tests that accompany the entire product journey (ideation focus group, cardsorting, paper prototype test, navigation test and search for product feedback and user follow-up) and on-site interview to understand users' needs. Data-based decision making, Google Analytics and Hotjar follow-up. Results presentation to relevant teams and constant support to UI and Front-end teams for translating results into optimized interfaces.
AG2 NurunUX Designer
Apr. 2014 - Nov. 2016São PauloPlanning and conducting reference benchmarking and user surveys, cardsorting, navigation tests, focus group, face-to-face or remote questionnaires, results interpretation and reporting and application of Nielsen heuristics. Direct contact with clients for correct interpretation of needs, user experience planning for website, complex tools and simple content platforms, maps and wireframes, validation of layout and functionality, close contact with all creation team, art, writing and content.
Abril Educação - Editoras Ática & ScipioneJunior UX Designer
Jan. 2011 - Apr. 2014Support for the finalization of the group's publisher's’ website and, later, maintenance and feeding of these portals. Introduction of the concept of user testing. Planning of the tool for adaptive assessment and adaptation of existing websites to new educational systems acquired later.
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