Jorge Castro - System Administrator, Cooperation Manufacturing Plant Aguascalientes

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Work Background

Cooperation Manufacturing Plant Aguascalientes, ReclutamientoSoftware Engineer

Jul. 2021Aguascalientes, México · Hybrid● Configurated Microsoft Endpoint Configuration Manager on production environment to deploy applications, security updates and operating systems images. ● Restructure and manage the Active Directory tree, to have a cleaned and ordered organization of users, computers and GPO’s. ● Administrate VMWare vSphere 7.0.3 to create and manage servers with Windows Server 2019, Solarwinds Orion platform on-premise to monitor the performance of each server, use of Veeam 12 in order to backup VMs and SQL Databases. ● Developed web APIs with .Net 6 and Node JS, connecting to the SQL Server Database to help with the company’s digitalization plan, reducing manual activities and improving the decision-making process. ● Automate manual processes and monitoring services with Python, reducing human errors and increasing productivity. ● Created SSRS and Power BI reports helping to take decisions based on internal KPIs

SofttekSoftware Developer / Active Directory Administrator

Apr. 2018 - Jul. 2021Aguascalientes, México● Automated recurring tasks and activities to improve processes by developing services and APIs with C# and .NET Core 3.1. Implemented a SQL Server Database to track and manage these processes, leading to a 90% reduction in human effort, manual tasks, and processing time for each activity. This resulted in increased customer satisfaction. ● Manage the Active Directory accounts inside the client’s domain, helping monitor them using scripts running in background. ● Create and deploy applications to the company using System Center Configuration Manager. ● Awarded ‘Voice of Management’, due to earning the highest customer satisfaction rate.

SofttekHelp Desk Support Engineer

Dec. 2015 - Mar. 2018Aguascalientes, México● Prevent and corrective maintenance to all PC management installing updates and checking antivirus. ● Help the client with different issues and incidents with the computer and other applications, within the service-level agreement time. ● Documented the provided services inside a “Service Matrix” in order to reduce attention time on a call, classifying incidents by priority. Using this one was helpful to training new team members and reducing on-boarding time by 50%