Helena Maineti is a UX researcher at InPost, where she specializes in enhancing user experiences for digital platforms. With over 14 years of experience in the tech industry, Helena combines her passion for psychology and design to create intuitive and user-friendly interfaces. She holds a Bachelor’s degree in Editorial Design, another one in Psychology and is working on a Master’s in Psychology. In her free time, Helena enjoys hiking and exploring local art galleries.More...
Naiara Insausti
Customer Support@InPost
Verified
With over 10 years of continuous experience in customer service and administrative support, I'm confident my skills in problem-solving, effective communication, and efficient complaint management allow me to deliver exceptional service and be a valuable asset to your team.
Throughout my career at renowned companies like Amazon, Paack Logistics, Sitel (for Airbnb), and Arvato Qualytel (for Booking.com and Vueling), I've cultivated a robust ability to engage with both B2B and B2C clients. I excel at managing complex incidents and consistently transforming challenging situations into positive customer experiences. My core expertise includes:
• Comprehensive Customer Relationship Management: Proficient in handling calls, chats, and back-office operations, ensuring swift and accurate resolution of inquiries.
• Effective Problem and Complaint Resolution: Proven ability to identify the root cause of issues and implement efficient solutions, effectively escalating to other departments when needed.
• System and Tool Proficiency: Hands-on experience with CRM, SAP, and industry-specific platforms (Skyspeed, Flightspeed, Siebel), allowing me to quickly adapt to any technological environment.
• Multilingual Communication: Fluent in Spanish (native) and English (advanced), complemented by a basic understanding of Catalan and Italian, enabling effective communication with a diverse client base.More...
Maciej Chrzuszcz
Senior Automation Engineer / SDET@InPost
Verified
Senior Software Engineer in Test specializing in mobile test automation (iOS/Android). Experienced in designing scalable automation frameworks, CI/CD integration, and working with international teams. Skilled in mobile automation tools, API testing, and mentoring engineers. Focus on reducing testing cycles and improving product quality through strategic automation.More...
Evelyn Yendle is a dynamic professional serving as an Administrator, Customer Service, and Finance Analyst at InPost, where she excels in streamlining operations and enhancing customer satisfaction. With over eight years of experience, Evelyn has a proven track record in optimizing financial processes and implementing innovative solutions that drive efficiency. Her exceptional communication skills and analytical prowess have been instrumental in fostering strong client relationships and delivering outstanding service. Evelyn holds a degree in Business Administration and is passionate about leveraging technology to improve organizational performance.More...