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Work Background
GCA Consulting, LLCBusiness Consultant | Diversity Equity/Equality, Inclusion & Belonging Consultant
Jun. 2021Greater Seattle AreaDEI & Belonging Consultation. Project & Change Management. Process Improvement.
Fierce ConversationsVice President Operations
Oct. 2020 - Jun. 2022Seattle, Washington, United StatesPromoted on merit through a series of assignments with increasing management responsibility from Project Manager to VP of Operations, directing and leading operations, Information Technology and Partnership Development. Serve as an integral member of the senior management team, orchestrating the overall business operations of Fierce by constructing and running the overall operational cadence including KPI establishments, business reviews, strategy setting, change management programs. Specifically focusing on transforming the business to launch digital learning products and driving a culture of data driven decision making.
Fierce ConversationsDirector of Operations
Jan. 2020 - Sep. 2020Greater Seattle AreaAct as a strategic and operational thought leader with the CEO and exec team to build Fierce, Inc. into a global leadership development and training company that changes the way people communicate with each other. • Develop, flesh out, and implement organizational strategies; spearhead complex, critical initiatives
• Design and implement tools and resources to drive programmatic consistency and sustainability
• Ensure ongoing programmatic excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary
• Provides coaching, direction and leadership support that challenges and inspires internal team members and external partners to achieve organizational results
• Ensure that key project outcomes are evaluated and leveraged for maximum organizational impact
Fierce ConversationsProject Manager
Jul. 2019 - Dec. 2019Greater Seattle AreaImplement Project Management Framework and manage project portfolio with focus on driving data integrity and analytics-based insight. • Lead projects through full project life-cycle
• Apply business knowledge to develop project scopes and objectives which are realistic and meet expectations
• Develop and manage dashboards and key metrics of projects and measure project performance using appropriate systems, tools, and techniques.
• Drive continuous improvement to Fierce’s programs, products, assets, and processes
StarbucksManager, program manager - Office of the Chief Technology Officer
Jan. 2018 - Nov. 2018Greater Seattle AreaManaged technology project portfolio with focus on driving data integrity and analytics-based insight. Facilitated C-Suite weekly tech-at-a-glance update meeting. Led director-level weekly alignment meetings. • Automated business and key metrics, elevating weekly and monthly reporting. • Reduced unreported time from 21% to 7%, allowing monitoring of budget via resource allocation on weekly basis. • Maintained accuracy, completeness, and timeliness of data, improving operational efficiency through data integrity management.
StarbucksProgram Manager, Global Supply Chain, Business Operations and PMO
Sep. 2016 - Jan. 2018Greater Seattle AreaManaged next-generation supply chain, supply chain technology portfolio and logistics cost savings and continuous improvement project portfolio with focus on driving data integrity and analytics-based insight. Facilitated C-Suite monthly supply chain status update meeting. • Facilitated VP-level bi-weekly alignment meetings, resulting in multi-million dollars of annual savings. • Drove cross-functional alignment through Distribution, Sourcing, and Store Delivery, resulting in 1 list for planning, alignment and data analysis. • Ensured accuracy, completeness, and timeliness of data, enhancing operational efficiency through data integrity management.
StarbucksManager, Global R&D Product Innovation Portfolio and Process
Dec. 2013 - Aug. 2016Greater Seattle AreaLed 6-person team tasked with timely execution of $10B+ annual revenue product portfolio, including managing project portfolio database and product development process. Implemented standardized definitions and validated financials, created escalation path for project approval, launched portfolio project calendars, and drove quarterly reviews with business leaders. • Rolled out automated project intake form to drive data integrity, enabling stronger data analytics. • Drove cross-functional alignment by opening project portfolio database process to Global Channel Development and Supply Chain organizations, resulting in 1 list for planning, alignment and data analysis. • Promoted due to leadership skills and ability to drive change across global R&D.
University of WashingtonAdjunct Faculty
Jul. 2013 - Dec. 2019Greater Seattle AreaTeach project management fundamentals - International Foundations of Project Management (Global Business Program): • Introduction to Project Management • Managing Communications and Stakeholder Expectations • Project Definition and Structuring • MS Project • Project Execution and Control • Closing Projects
StarbucksSr. Project Manager - PMO | Global R&D
Jan. 2012 - Dec. 2013Seattle, WAManaged approximately 50-project portfolio of product development and innovation projects for all channels (company-owned stores, licensed stores, consumer product goods (CPG), branded solutions). • Led original roll-out of La Boulange food program across 7K US retail stores, resulting in 15% increase in food sales. • Orchestrated execution from concept to rollout of Starbucks Evenings pilot, resulting in successful concept approved to launch nationally. • Supported roll out of emerging brand families of products to Starbucks, Evolution Fresh, and Seattle’s Best Coffee, delivering multiple new product and LTOs launches. • Decreased time to market of new products by 1 full quarter by supporting roll out of Starbucks “Stage Gate” process for market concept and product innovation for new product introduction into Starbucks consumer channels through to commercialization and launch, including prioritization and resource management processes.
StarbucksSr. Project Manager - R&D through LG Consulting
Sep. 2011 - Dec. 2011Greater Seattle Area• Manage the development and implementation of large and highly-complex new programs and projects within Global R&D - projects range across all beverage, food, and equipment found within retail stores
• Lead project teams and sub teams to develop and implement new programs and process improvements
• Manage projects in accordance with Starbucks established program management methodologies. Ensure that multiple projects meet specified timelines and deliver expected results on time and within budget
• Maintain, adjust and update project plans as needed. Consolidate, communicate and ensure resolution of all issues. May develop and collect performance metrics
• Work closely with the Business Owner to understand business objectives needs, and strategy while supporting appropriate project scoping
• Present and lead conversations about projects, issues, solutions, and project strategy to senior leaders
• Represent business unit, department or functional area on cross-functional project teams. Provide functional expertise to assess potential financial and operational impact
Symetra FinancialSr. Project Manager & ScrumMaster
Oct. 2007 - Sep. 2011Bellevue, WAServed as project manager for various large-scale projects, including implementation of new processes and improvements to existing processes. Created and maintained project milestones, stakeholder registers, issue / risk logs, and communication plans and defined and documented business process flows. • Directed deployment of symetra.com website, improving brand appeal, web presence and web capabilities. • Oversaw deployment of Employer Stop Loss system, delivering outstanding project results and exceeding client’s expectations. • Drove deployment of Web Quote applications tools, leading cross-functional team to re-engineer application tools to common platform and reducing maintenance cost by 2 FTEs. • Led company-wide effort to change President and CEO name and signature on all Securities and Exchange Commission (SEC) filings, company contracts, communications, forms, checks, website and more, driving SEC compliance across $25B+ company to best serve shareholder interests.
Symetra FinancialSr. IT Business Analyst
Oct. 2006 - Dec. 2007• Supported the implementation of a new administration and payout system for the Income Annuities business area, along with other projects/tasks with client/server and mainframe. • Worked with and mentored business analysts, worked closely with developers, database analysts and other technical resources within the IT environment as well as business partners
Evergreen Safety CouncilMotorcycle Safety Instructor - MSF and WMSP motorcycle classes
Jun. 2004 - Dec. 2011Seattle, WAConduct classroom and ON-CYCLE training: • Pre-Basic Course • Basic Rider Course (BRC) • Intermediate Rider Course (IRT) • Additional Riding Course (ARC) • Teach novice and experience riders how to safely operate a motorcycle • Administer WMSP knowledge and skills tests
Fujitsu ConsultingSenior Consultant
Aug. 1997 - Sep. 2006Bellevue, WAServed as project manager for definition and implementation of various Sarbanes-Oxley (SOX) controls for critical financial applications. Acted as team lead for rewriting, publishing and maintaining third-party administrator (TPA) financial reports. • Spearheaded business process redesign for Customer Aviation Services (CAS) supporting maintenance manuals, design retrofit, and design of customer-specific post-delivery configuration, ensuring customers received best possible experience. • Acted as management consultant for business process mapping of branch development through remodeling and acquisitions, resulting in 1 efficient nationwide process. Clients: The Boeing Company, Microsoft, Premera Blue Cross, Immunex and Washington Mutual.
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