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Work Background
Cox Automotive CanadaSenior Director Product Engineering
Sep. 2021 - Jan. 2023Greater Toronto Area, Canada · HybridLead a team of 150 tech people to be inspired, motivated and cultivating those teams to be empowered through innovative software engineering practices. Was part of the confidential technical due diligence team for mergers and acquisitions that led to the eventual sale of various Cox Automotive businesses to Trader. As part of the SLT worked to define, design, and execute the plan for the company's technical vision and product strategy, including data analytics and product launches and operations. The brands included Dealertrack, Manheim, KBB, Digital Retailing with Deal Transfer to Dealertrack and Build and Price including reserve it now features. B2B, B2C omni channel and ecommerce platforms. With over 20 scrum teams, Skilled dev shop in Microsoft .NET tech stack, Angular and React. AWS Cloud and microservices / patterns in architecture. We use SAFe for our agile/scrum dev practices using SOLID principles for development. The last 2 years, lead our cloud migration from on prem into AWS. Delivered QA Automation and CICD pipelines thus saving time and money on labour intense initiatives. Was awarded Women in Leadership award for the automotive industry.
Dealertrack CanadaSr. Director Product Engineering
Jan. 2019Toronto, Ontario, Canada · HybridDecember 2022 AutoTrader purchase Dealertrack Canada from Cox Automotive, helping them to achieve a Better Together approach for auto sales in Canada. Trader's acquisition of Dealertrack will bring to bear its experience and focus on Canadian dealers and the Canadian market to better serve dealers, lenders, OEMs and their customers. This investment will enable us to deliver the same levels of product efficacy, innovation and service that our existing customers enjoy today, to even more Canadian dealerships and OEMs. Throughout 2022, I led the tech side in the due diligence representing Cox Automotive leading up to the successful transaction close in December 2022. Moved with the transaction from Cox to Trader, post close, lead integration plans, communications, along with mentoring and coaching my team of over 80 FTE people plus 35 contractors across the globe, throughout this exciting change. As part of the SLT work toward operational excellency, being strategic in reducing costs, removing blockers and always having the 'get it done' attitude towards solutions/integrations. Some highlights in 2023 are: Moving off Cox tools, pipelines and repos; legal changes for AWS accounts; Oracle 19c upgrade; and various backend integrations with new billing systems; SAP to Zuora including SalesForce.
Moved entire application /infrastructure from on prem to AWS cloud multi AZ zone and all within 12 months. All this, while not interrupting day to day business and operations, delivering on our strategic and product plans and roadmaps for our dealers, lenders and OEMs. Including unique customizations for our lenders under our Professional Services umbrella. Continuous mentorship of key personnel leading to 5 promotions
Cox Automotive CanadaDirector of Product Engineering
Jan. 2019 - Sep. 2021Toronto, Canada AreaTransforming the way the world buys, sells and owns cars with industry-leading digital marketing sotware, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Worked with CTO on technical roadmap and creating an agile productive culture within.
AT&T Entertainment GroupAssociate Director, Software Engineering
May. 2017 - Jan. 2019Toronto, Canada AreaProven track record of leadership and management experience in a fast-paced managed services environment. Known for strategic planning, coaching and mentoring. The developers here are highly talented and I am lucky to work with amazing people. There is never a dull moment!
Let's keep streaming and offering content to the world. DSE, Cassandra, Solr, Springboot, Microservices noSQL, json, XML, Java, JavaScript, REST web services, Tools GIT, MAVEN, Jenkins, Bitbucket. - Successfully delivered many projects with multi-million dollar budgets
- Track and monitor project progress, implement SAFe agile program with 2 week cadence for demo's and a 10 week planning cadence for epic's and features
- Responsible for Video on Demand, Guide Data, and several metadata microservices and workflows
- Interact with project sponsors, project stakeholders and multiple business and technical teams to define and deliver complex features
- Manage and lead cross functional teams through initiation, design, development, testing, delivery and implementation by leveraging software engineering knowledge
- Lead initiation to move microservices to AWS Cloud
- Track and lead software improvements with Springboot upgrades including Sonar/Fortify scans, refactoring plans, governance
- Direct kafka implementation to help improve metadata availability in CMS
- Help to develop and mentor software engineers while ensuring knowledge on latest technology and trends
- Work with architecture teams to define schema/blueprints upgrades
- Drive major projects, providing strategic direction, leadership to Project Managers, Engineering/Technology/QA Leads to achieve completion of large and complex initiatives
Rogers CommunicationsManager Embedded Services, IPTV Devices and CPE
Aug. 2014 - May. 2017Brampton, Ontario CanadaEngineering of embedded service applications such as Search & Recommendation, Advanced Advertising, MINT (UXP) , Devices Management with ACS including IP set top boxes and multi-screen devices IOS and Androids. System Integration enabling streaming to all devices. Working with cross functional groups and multiple vendors to ensure new devices are capable of supporting IPTV, including the support of additional IP set top boxes; Expansion of services to other devices including gaming consoles Xbox, smart TVs and HDMI dongles, multiple browsing types for PC/Mac; End to End testing (functional/regression/load), Defect Management and QA of IPTV services and systems.
Rogers CommunicationsManager, Video Application Engineering
Dec. 2009 - Aug. 2014Brampton, OntarioLeading and inspiring a team of 10 with Engineering Video Applications and Application Platforms to include Application Servers & Storage, Hardware & OS, Middleware Application Platforms (Ontario/Atlantic Guide, Search/Reco,remote PVR) Set Top Box Validation and Applications, ie. IPG, SARA, Zodiac, Widgets, Over the top Apps, TV Web Apps, Advanced Advertising, Internet streaming to multiple devices (IPAD, Android etc) Recent Highlights
1. Launched tune and control/streaming multiple devices
2. Deployed whole home PVR across Ontario and Atlantic
4. Successfully made available the Netbox to all Ontario customers
5. Continue to upgrade STB codes and fixes, ongoing throughout the year
6. Optimized caller ID to increase memory to STB
7. Linear search is now available with content recommendation
8. Successfully launched Advanced Advertising and gave lecture at SCTE Canadian Summit
9. Enhanced DNAP application to accommodate subscriber info eliminating IT work
10. Assisted with apps for backend core upgrades
11. Excellent focus on talent retention and development of team Other Projects:
1. Whole Home PVR - Atlantic already deployed successfully
2. VOD (Video On Demand) Search and Linear Search from Guide
3. Streaming to Multiple devices
4. EBIF
5. Advanced Advertising (pre-roll, mid-roll, post-roll dynamic ad insertion for VOD) Successful 2010 Projects (Exceeded Expectations)
1. VOD FTP content acquisition upgrades for Olympics
2. RODO (Rogers On Demand Online) upgrades and cluster expansion, Aspera and Signiant Deployment
3. FTP content acquisition upgrades
4. OGEIF, Ontario Guide Enhancement & Interactive Framework Deployment, bound/unbound apps
5. Atlantic Guide Upgrade for multi region i-subscribe, SDV and DVS
6. IPG Upgrade
7. Connected Home Field Trial
8. Automated Test framework
Rogers CommunicationsManager, IP Network & Application Engineering
Apr. 2007 - Dec. 2009Capacity plan for all customer interfacing applications and tools in the Rogers cable network. Annual budget of approximately $28M (varies annually). Develop annual Network Plans for 3 years out. Plan for software/hardware upgrades, backup strategies, managing a team of 9 delivering Engineering Plans and Bill of Materials, following proper processes of change control. Provide level 5 support to operations. Manage a variety of vendors and negotiate pricing. Develop relationships with cross functional teams for a variety of projects, product, customer operations, server operations, technology. Assist to implement and evaluate new systems. Technology is mainly a solaris/unix Sun shop but there are a small amount of servers that have Redhat and linux
with HP. Currently working toward virtualization and evaluating blade technologies to save costs.
Implemented additional usage billing, and internet subscriber notification system and currently working on On Demand IP and a variety of other projects. Worked with: BAC/CNR (Cisco DNS/DHCP), DOCSIS, 1.1, 2.0, 3.0, PacketCable 1.0 for voice; IUM (usage based billing); ISNS (Internet Subscriber Notification System); Radius; Mail Relay; Mail Outsourcing to Hostopia
CGIManager Consulting
Apr. 2005 - Dec. 2007As a Bell employee assisted the Director, at the time, Bob Noseworthy, to plan and execute the outsourcing of Server and Desktop Support. An RFP was prepared detailing the services required from candidates. CGI was eventually awarded the contract. Many Bell staff including myself moved over to CGI to ensure process and stability was put into place. Project and support duties remained the same while coordinating and executing the above. This outsourcing was a large cost saving to Bell. Annual capital budget was $5M shared among the 3Bell's and annual expense budget was $300k. Oversaw and aproved all projects for the stores, based on business requirements. All projects within also used the Six Sigma and or 3D approach, we also utilized "Excite Centres" when resources were dedicated. Details:
Ensured that the optimum performance of all infrastructure technologies meet or exceed client Service Level Agreements (SLA’s) by maximizing their stability, availability and performance.
• Application, network, server, technical engineering and deskside support in 24x7 environments
• Development and implementation of Infrastructure strategies, tech plans and road-maps
• Utilized project management processes and methodologies to provide consistent and repeatable best practices
• Provided a focus on improving project management competency that resulted in a reduction of project overruns, an increase in the speed of project delivery and an ultimate increase in customer satisfaction
• Implementation of ITIL Best Practices and compliant processes
Bell CanadaManager, Store Support & Applications
Mar. 1999 - Apr. 2005Managed a team of 25 people, supporting the store point of sale retail application and Store infrastructure and network across Canada. Migrated all the old corporate phone centres to Bell World Stores, choosing the technology and applications. Expertly implemented our VPN Design over 150 Bell World Stores in Ontario and Quebec. Primed the Western Expansion of stores in BC and Alberta, and implemented over 100 stores within a 2 year span while retrofitting all the corporate stores in Ontario and Quebec. This project was to compete directly against Telus out west. Additional responsibilities were managing a team that provided all the desktop support for Bell ExpressVu, BDI and Bell Mobility locations in Toronto/Mississauga, over 5000 desktops.
BMO Nesbitt BurnsProject Manager
Nov. 1998 - Mar. 1999Y2K Upgrade & Rollout
50 team members, Budget was $3,725,000
Achieve Y2K compliancy for desktops (approx 3000 PC's) and identify and determine Y2K status for VIF's and all applications, environment was NT Network, Microsoft suite of applications.
Dynamic Lynx Inc.Project Manager & Planner
Oct. 1995 - Nov. 1998Worked on various projects with Bell Canada, GAN Canada and North York Chev Olds.
Upgraded a variety of networks and applications, satellite and legacy systems.
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