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Network Power<100 people
Roles
💸66%
Marketing
🐦66%
Design
🔥33%
Startup Founder
Geos
🇺🇸66%
United States
🇦🇺33%
Australia
Work Background
Armstrong Transport GroupUX Design Architect
Jan. 2023Charlotte, NC · Hybrid- Established full end-to-end UX Design process for all departments within the organization.
- Lead User Research efforts including Stakeholder Interviews, User Interviews, Contextual Inquiries, Usability Testing, A/B Testing, Journey Mapping Workshops, & Proto-Persona Development
- Lead full User Experience process for new product development & enhancements.
- Spearheaded the design of the Bulk Lane Search Tool for the Pricing Analytics Team, turning a 3 day, manual task into a 2 hour automated system job.
- Lead the design of the Pricing Analytics Tool that pulls in data from 3 Shipment Pricing databases to produce accurate Lane/Shipment pricing.
- Collaborate with stakeholders across 12 company departments to capture platform enhancements and new product build requirements.
- Leading the redesign of ATG's proprietary logistics web application.
- Leading the design of new back-office (Finance, Claims, Accounting, Billing, Legal, Credit, Cash Applications & Controllers) platforms, including User Experience Design, Interaction/UI Design, & 3rd Party Integrations.
USAAProduct Designer & Motion Designer
Sep. 2021 - Oct. 2022Remote• Designed critical web pages on mobile and web platforms to improve the user experience for USAA’s 13+ million members.
• Conducted competitive analysis, heuristic evaluations, and user interviews to discover multiple product opportunities.
• Developed multiple prototypes & design system components that allowed efficient sharing of resources with other designers.
• Spearheaded redesign concepts for the Advice Center Dashboard along with Senior Design partners and development teams.
• Created design templates for Advice Center sub-category pages as part of a conceptual redesign of key resource web pages.
• Partnered with Senior Designer to design Divorce & Becoming a Parent life event pages, providing essential information to members.
• Crafted multiple animated explainer videos using After Effects and storytelling abilities to create education resources to members.
• Leveraged Adobe Illustrator, Photoshop, and visual design skills to create 30+ infographics as in-line images for advice articles.
aMind SolutionsUX Designer
Apr. 2020 - Sep. 2021Denver, Colorado, United States•Collaborated with software development and user experience design teams to test & validate development releases meet user and stakeholder requirements. •Conduct bi-monthly all-hands meetings with development and design teams to demo feature builds completed throughout the 2-week sprint. •Audited development builds, technical issues, and errors in collaboration with design and development teams to ensure that design and technical specifications were being adhered to.
VertaforeUX/UI Designer
May. 2019 - Apr. 2020Greater Denver Area• Designed the Payment Portal and Collections Application Dashboard while auditing & testing development team deployments to ensure design specifications were adhered to.
• Collected data on integration issues and vulnerabilities, reported findings, including improvement recommendations. Reduced vulnerabilities of 3,000+ lines of data between two systems to 100+ with continuous resolution. • Worked in-depth with Salesforce and NetSuite development teams to analyze and assess newly developed functionality for both systems including improvement recommendations.
• Through in-depth testing of new functionality, bugs, defects, and vulnerabilities were identified that would have caused the functionality to fail in a production environment or caused the failure of other workflows and processes.
• Proactively discovered issues with project requirements throughout the run of the testing completed for a project and consulted with a team to ensure project requirements met the scope of the systems and internal processes. • Identified and tracked defects in Salesforce and NetSuite builds to support developers in resolving problems by completing thorough testing.
• Lead QA Analyst and tester for multiple optimal integrations and crucial development releases.
• Acted as Business Analyst and Project Manager for the Payment Portal, Collections App, and Financial Sync projects by assembling requirements and facilitating daily status reviews for projects.
• Developed formal QA process adopted by the entire Enterprise Applications team.
• Managed UAT teams of 3 to 12 individuals to ensure all builds met the specifications and requirements of stakeholders and the business overall: cross-communication with mangers in multiple departments.
• Utilized the DOMO BI and Data Visualization tool to analyze and validate Financial data synced between Salesforce and NetSuite. • Performed analysis and testing of new Payment Portal; online payment portal and customer financial management.
VertaforeBusiness Analyst
Aug. 2018 - May. 2019Denver• Modernized an Account Reconciliation process which congregated Financial Data for customers across multiple Financial Systems, to include: Oracle EBS, Salesforce and NetSuite.
• Applied accurate solutions to customers’ accounts, fixed years of inaccurate data, and incorrect finances/contracting (erroneous invoicing, invalid payments, invalid credits, unbilled licenses for our products, missed reduction request for products, etc.) for customers resulting in improved trust from customers.
• Designed and developed training deck for new hires joining the Account Reconciliation team to provide an overview of business operations, objective of the Account Reconciliation team, and the tools and process utilized.
• Created reports in Oracle EBS, Salesforce and NetSuite utilized by the Account Reconciliation team to efficiently and accurately analyze insurance information.
• Trained 50+ contractors and internal personnel, providing in-depth knowledge of Financial Systems and the Account Reconciliation process.
• Managed a team of 15 to 20 contractors and personnel, delivered consistent guidance and training while reporting updated status of team progress and the Account Reconciliation process to the VP of Business Operations.
• Built an in-depth report and Excel spreadsheets to analyze data captured by team’s end-to-end reconciliation of customer’s account data; reviewed reports and approved content prior to personnel contacting the Customer Success Manager and Sales Rep for the account to discuss findings.
• Consulted with VP of Business Operations and Director of Customer Success to discuss discrepancies extremely impactful to a customer's account to resolve issues efficiently. • Reestablished line of communication and partnership between the Accounts Receivable and Sales team hosting weekly strategic meetings, developing more efficient processes and communication relay involving each member of the account assigning action items to track accountability.
VertaforeBilling Analyst
May. 2017 - Aug. 2018Denver, CO- Performed data analysis with a focus on financial accountability leveraging a thorough working knowledge of Vertafore’s overall workflow, including Sales, internal systems processes (Oracle, Salesforce and NetSuite) and billing/invoicing processes. - Collaborated with the Order Management team focusing on improvement of technical processes for billing/invoicing and internal workflow. Result: more effective and meaningful analysis of customer accounts which ensured proper communication of issues to internal teams and customer. - Completed weekly billing analysis of Top 50 Strategic Accounts which facilitated reporting income projections for management review and decision making. - Coordinated with the Sales organization, customers and internal technical teams to ensure technical and business requirements are met.
Colorado CCPCrime Prevention Officer
Oct. 2016 - Apr. 2017Denver, CO
Bar LouieFood Server
Aug. 2016 - Oct. 2016Denver, CO
Thunderbird de la MesillaSales Associate
Jun. 2013 - Aug. 2016Mesilla, NM
BoeingStudent Engineer Intern
May. 2012 - Jul. 2012Aberdeen, MDDesigned and developed Program Execution Plan (PEP) and Cost, Schedule, and Planning Quad Charts. My position required facilitating as a core interface with mechanical, electrical, system and design engineering. I effectively interface with Deputy Program Manager (PM) of Army concerning Quad Charts. I effectively utilized knowledge and understanding of electrical engineering and systems and subsystems architecture to identify and select several components of the Aerostat Wide-Area Airborne Surveillance (WAAS) demonstration.
BoeingStudent Engineer Intern
Jul. 2011 - Aug. 2011Ridley Park, PAWorked as a summer intern for the NT-ISR organization. Supported several disciplines to include systems and design engineering. Was responsible for Engineering Work Release (EWR) status as well as providing weekly updates to the chief engineer.
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