Armstrong Transport GroupUX Design Architect
Jan. 2023Charlotte, NC · Hybrid- Established full end-to-end UX Design process for all departments within the organization.
- Lead User Research efforts including Stakeholder Interviews, User Interviews, Contextual Inquiries, Usability Testing, A/B Testing, Journey Mapping Workshops, & Proto-Persona Development
- Lead full User Experience process for new product development & enhancements.
- Spearheaded the design of the Bulk Lane Search Tool for the Pricing Analytics Team, turning a 3 day, manual task into a 2 hour automated system job.
- Lead the design of the Pricing Analytics Tool that pulls in data from 3 Shipment Pricing databases to produce accurate Lane/Shipment pricing.
- Collaborate with stakeholders across 12 company departments to capture platform enhancements and new product build requirements.
- Leading the redesign of ATG's proprietary logistics web application.
- Leading the design of new back-office (Finance, Claims, Accounting, Billing, Legal, Credit, Cash Applications & Controllers) platforms, including User Experience Design, Interaction/UI Design, & 3rd Party Integrations.