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Work Background
EPAM SystemsClient Partner - Financial Services (incl. FINTECH & INSURTECH)
Jul. 2022Glenview, Illinois, United States
SS&C TechnologiesVP, North American Head of Product and Innovation
Jan. 2022 - Jun. 2022Greater Chicago AreaRe-structured fragmented product silos / roles into a North American Product Group including explicit functions for Product Strategy, Product Marketing, Product Management, alongside managing a Product Services (~$90M P&L) unit. - Managed strategic client engagements (+$50M annual revenue) developing joint innovation initiatives. Example clients include Capital Group, Dodge & Cox, WF/Allspring, and Invesco. - Introduced new products / solutions for Institutional and Liquidity including an Oversight Portal, and several fund specific offerings for DAFs, CITs, and SMAs. - Established and maintained a M&A strategy including engaging targets, drafting assessments & CBAs, and pitching recommendations quarterly to C-Suite.
SS&C TechnologiesVP, Global Head of Digital
Nov. 2020 - Dec. 2021Chicago, Illinois, United StatesP&L Owner for a ~$80M Digital Solutions Group within GIDS (former DST Systems) Division of SS&C. Organization included Professional Services, Product Management, and Product Development and Support. Portfolio of products and offerings support ~25K Advisors and +2.5M Shareholders in private cloud support solutions for +150 leading Financial Service firms (Asset Managers and Fund Sponsors). Highlights include: - Global team (WFH) including ~170 FTE operating from US, India, and Thai locations - Launched first Investor mobile solution including new commercial models - Led re-design of Advisor Solutions (incl. DST-Vision and ALPS)
CapgeminiVP, Account Manager (Insurance) & Delivery Executive (Digital and Cloud)
Mar. 2017 - Oct. 2020Global (Travel) Role - Chicago, IL homebaseResponsibility included +25M quota, P&L of the corresponding budgets, stakeholder and pursuit management, and oversight of delivery teams (incl. multi-vendor). Typical IT service areas included Application Development and Maintenance, Infrastructure, Cloud Operations, Legacy Migrations and Data Conversions, and Digital Transformations. - Grew portfolio revenue (beat quota '17,'18, & '19) while increasing profitability 8% in same period.
- Expanded 4 regional accounts into being strategic by adding new relationships and leading cross-over engagements for cyber, cloud, apps, and infra beyond the single service line presences. - Led sales cycle and resulting engagement for Zurich Insurance (CH) creating new set of cloud based group wide shared services for websites, transactional document creation, storage, and collaboration yielding reduced double-digit OPEX saving within 18 months of program kick-off.
- Developed technology and service road-maps including leading vendor selections for multiple banks and carriers for web, document, and content management topics.
CapgeminiVP, Global Head for Digital Platform(s) Practice - Financial Services
Jan. 2011 - Dec. 2018Global (Travel) Role - Chicago, IL homebaseBuilt and managed digital practice (CX platforms), created thought leadership, evangelized market, and built industry solutions. Operational responsibility for ~900 FTE team spread over 16 countries supporting +15 different Digital platforms and +40 major accounts globally on any given day.
- Self-funded all growth (+25%) using infectious mentoring and lead by example willingness to do the work model while maintaining +91% utilization onshore.
- Led engagements at +25 enterprise clients all delivered on-time and on-budget (avg. 1M-3M) including website consolidations, new product rollouts, new channel launches, cloud and digital platform adoptions, as well as vendor evaluations.
- Developed non-linear commercial offerings increasing delivery margins by ~12%.
- Added 2-3 new logos to Capgemini portfolio annually hunting alongside farming responsibilities.
- Practice operated at +42% profitability and below (incl. sales, ops, and bench) 4% of ADRC.
Hewlett-PackardGlobal Product Owner - New Products & Services (Digital)
Feb. 2008 - Dec. 2010Global (Travel) Role - Lexington, KY homebase- Built Solution Consulting team and took to market new applications including claims correspondence, loan processing, quote calculators, group renewals systems, and customer on-boarding. Industry teams were distributed over Barcelona, North America, London, and Sweden. Industry solutions increased spend at key accounts and reduced churn for existing clients while serving as tip of the spear engagements for new logos.
- Developed partner eco-system having created first OEM (Adobe/Day) offering as well as chaired quarterly EMEA and NA Client Advisory Boards 2007 – 2010 working with leading Enterprises.
- Managed (HP) Exstream Interactive and On-Line product lines directed messaging content and sales tool creation. Served as market evangelist for analysts, partners, strategic opportunities, and key customer accounts. Set direction, drove requirements process, and release schedule for R&D organization.
Hewlett-PackardGlobal Product Manager - Digital Products (Exstream)
Jul. 2005 - Feb. 2008HQ Role - Lexington, KY- Led the shift from waterfall to hybrid-scrum development and PaaS based release model enabling more rapid introduction of innovation increasing new promoter scores for client base.
- Managed several product lines from authoring requirements to active participation within critical sales engagements. - Brought to whiteboard, release, and launch the innovative Dialogue Live product which in its 1st year increased average deal size by 30% and in 3 years had over 70 customers leading to the acquisition of Exstream Software by Hewlett-Packard while creating new segment known as Interactive. I was awarded President's award in 2007 for my leadership.
OracleGlobal Product Manager - New Products (TempoSoft)
Jul. 2004 - Jun. 2005HQ Role - Paris, FranceTempoSoft was a mid-tier Workforce Management software firm acquired by Oracle in 2005. I transformed existing offerings from low-margin custom services-based offerings to an Enterprise product suite (platform) including 4 new product lines increasing profitability and establishing presence in 2 new industry verticals. I worked directly with CTO and Development leadership but reporting directly to COO.
SAPGlobal Product Manager - BW Data Warehousing and CRM Analytics
Jan. 2000 - Jun. 2004HQ Role - Walldorf, GermanyServed as the Lead Program Manager for CRM Analytics and BW Content releases with responsibility to coordinate development projects, develop positioning, and execute rollouts for 7 industry areas while also serving as Solution Manager / Owner for Retail, CRM Service, and Hospitality Products. Managed and delivered 4 total CRM Content releases during 2002/04 - all on time. Co-authored and championed the adoption of pattern-based approach for BW & Portal content with 75-80% adoption rate in first release using the Information Consumer Pattern (ICP). Developed the data model for the retail reporting as well as the crystal reports based offering to provide retail operational reporting from BW (and MicroStrategy before).
SAPSenior Product Manager - Retail CPG Reporting and Workforce Management
Apr. 1997 - Dec. 1999HQ Role - Chicago, ILProject lead for several strategic research projects, reporting directly to SVP and Board Member. Results include first 2 US based reference sites and 3 published success stories for new data warehousing product (BW), distributed computing solution for energy segment (SEM), and first mobile solution (CRM). Prior to the acquisition I created and managed new Enterprise Product Lines including central store analytics and reporting, as well as remote configuration management products. My initial role was in QA where I created the first test bed to create baseline and scoring to measure effectiveness of scheduling algorithms and compare impact after respective engine releases (as regression). After 3 months working in a part-time capacity I was made full-time and within 9 months I became the interim QA function lead over all products.
DePaul UniversityLab Technician - Biology
Mar. 1995 - Dec. 1996Chicago, Illinois, United StatesDiatom Motility laboratory including development of cultures, microscopic motility measurements, tutoring, and creation of grant proposal documentation. Employment while attending college at DePaul University.
TAPPS Automotive Paint and SupplyEngineer - Automotive Paint
Jun. 1993 - Mar. 1995Chicago, Illinois, United StatesResponsible for mixing, matching, and delivering automotive paints for network of body shops across the Chicago area. Employment while attending college at DePaul University.
Vail ResortsInventory / Supply Chain Manager (and Ski Bum)
Nov. 1989 - Apr. 1993Vail, Colorado, United StatesManaged daily ordering and delivery for all on the mountain restaurants for Vail Ski Mountain (winter) and Piney River Ranch (summer). Shifting them from a paper based system to computer spreadsheet based.
Sumitomo Electric CarbideIT Consultant - Finance and Accounting
Aug. 1988 - Oct. 1989Des Plaines, Illinois, United StatesWorked to convert paper based ledgers and invoicing to be computer based leveraging a predecessor to Excel and Quick books. Employment while attending Oakton Community College.
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