Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✨62%
Business Owner
💬50%
Customer Service
💸37%
Marketing
Geos
🇺🇸12%
United States
Work Background
Sage AdventuresDirector
Sep. 2025Australia, MelbourneWith a passion for exploring the world and a deep understanding of global destinations, I’ve travelled to over 15 countries across Europe, Asia, the Middle East, Australia and the South Pacific — gaining first-hand knowledge of diverse cultures, landmarks and hidden gems along the way. As a dedicated travel agent, I specialise in booking all kinds of travel at competitive prices, including holidays, attractions, flights and vacation packages tailored to every traveller’s needs and budget. Whether you’re seeking a relaxing island escape, a European adventure, or a family holiday packed with excitement, I take pride in creating seamless, unforgettable travel experiences from start to finish. Let me take the stress out of planning — and turn your dream trip into reality. ✈️🌍
National Disability Insurance AgencyAccess Assessor
May. 2024Australia, GeelongRole Purpose
• The APS4 Access Assessor is a team membership position that will work within defined parameters relating to their area of responsibility. The role will be required to apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.
• The role will be required to provide operational and administrative support that is informed and directed by sound knowledge in assessing areas and may undertake some research and analysis activities.
• The APS4 Access Assessor will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.
Duties and responsibilities
Duties and responsibilities include:
• Reviewing and assessing information to make an eligibility decision and eligibility reassessment in accordance with policy and legislation.
• Researching and reviewing decisions with regard to routine and moderately complex cases with the assistance of staff at higher classification level.
• Responding to phone and email enquiries about access and eligibility, providing thorough information and effective support to internal and external stakeholders.
• Managing incoming correspondence.
• Undertaking a range of data entry and high quality record keeping.
• Advising participants in relation to the outcome of their eligibility decision and eligibility reassessment, their rights and their obligations.
• Supporting Team Leaders to implement improvement strategies to address local quality issues, and deliver on branch goals and strategic objectives.
(Note): the key responsibilities of the role are based on current priorities and may change over time.
Skills required for the position
Skills required include:
Leadership and Accountability
Practical and procedural knowledge across a technical or specialist area.
Responsible for managing competing requests, demands and priorities.
Management Diversity and Span
With reference to appropriate guidelines, procedures and precedents activities may include preparing/assessing/awarding payments for administered programs or facilitating and ensuring correct payments are made by customers.
Job Context and Environment
Apply judgement, knowledge and limited discretion in interpreting and applying legislation, instructions, guidelines and procedures.
Work is moderately complex, relates to a limited range of activities and tasks and requires the application of well-established principles, practices and procedures in combination.
Independence and Decision-Making
Objectives, priorities and deadlines are defined with some latitude in selecting the most appropriate method to complete tasks and how precedents, procedures and guidelines are interpreted and Decisions are within defined parameters and related to an area of responsibility.
Lateral thinking is required to generate viable options and the implementation of solutions.
Stakeholder Management
Liaise with stakeholders and assist to resolve moderately complex issues.
A level of tact, discretion or persuasion is necessary.
Department of Veteran's AffairsClaims Delegate
Feb. 2022 - Jul. 2022Melbourne, Victoria, AustraliaThe VEA, Compensation and Support (VCS) Branch works closely with other Branches
within the Division to meet the needs of DVA's clients in relation to compensation claims.
The VCS Branch operates in a client-focussed environment, often dealing with sensitive
medical, financial, and other information. The Branch is respectful and empathetic to the
unique and changing needs of the veteran community and is committed to providing quality
outcomes for all internal and external stakeholders. It’s a dynamic environment, with a high
level of sensitivity and media interest. We have a blended workforce with a focus on keeping veterans and their families first. We
strive to maintain an open dialogue with our clients, remaining flexible, and open to change
and to continuous improvement.
National Disability Insurance AgencyCompensation Claims BSO
Aug. 2021 - Feb. 2022Geelong, Victoria, Australia The Compensation Recoveries Branch (CR) works directly with NDIS participants, insurers and the legal system. It provides expert national support to NDIS staff to manage the duplication of supports that may occur when a participant suffers personal injury in an accident and receives compensation that covers care and support services that could also be covered by the NDIS. The intention is to avoid duplicating funding from other systems, including compensation. The NDIA can seek recovery from compensation payers and/or reduce a participant’s plan value by a compensation reduction amount. This supports the ongoing sustainability of the NDIS for future generations.
SercoCOVID-19 Customer Support Agent
Jun. 2021 - Feb. 2022Melbourne, Victoria, AustraliaCurrently working on a large COVID-19 government contract involving COVID-19 Vaccination bookings, close contact tracing, red zone citizens and those in exposure sites, and also offering vaccine advice to the general public. This is an ever-changing role as the pandemic is unpredictable, and work requirements and tasks are always changing. This is a challenging role with constant updating from the Federal Government, and DHHS requirements.
Western Private HospitalInstrument Technician
Feb. 2016 - Jun. 2021Footscray, Victoria, AustraliaStarted this role with successful on the job training, learning the ins and outs of the hospital CSSD and then progressed with my studies in Sterilisation Services to advance my career and become accredited. I am currently a qualified Grade 3, Year 3, Instrument Technician (Sterilisation Services) with over 5 years of industry experience.
Robert WaltersCredit Controller
Nov. 2012 - Oct. 2014Melbourne, Victoria, AustraliaIn my position at Robert Walters I successfully completed the financial year 2013/2014 with zero dollars in 90 day plus debt and $10K in 60 day plus debt of a total $4 Million dollar Ledger, and was commended by the Financial Controller and Asia Pacific CFO.
The Royal Melbourne HospitalRevenue Specialist
Nov. 2010 - Dec. 2011Parkville, Victoria, AustraliaDuring the final month of the financial year 2010/2011, I alone collected $1.7 Million dollars in revenue for the Revenue Services Department at Melbourne Health and was commended by the Revenue Services Director.
AGL AustraliaMass Market Collections Officer
Nov. 2009 - Jun. 2010Greater Melbourne AreaResponsible for collections for overdue utility accounts from the mass market consumer. My role was heavily based on working in accordance with energy industry regulations, offering of the utility relief grant scheme, dealing with customers experiencing financial hardship, disconnection and re-energization of services, and stakeholder management with internal staff and technicians.
TelstraHigh Risk Credit Controller / L&D Co-ordinator
Jun. 2007 - Jun. 2009Melbourne, Victoria, AustraliaFrom June 2008 – June 2009 was seconded as the “Learning & Development Co-ordinator” at Telstra responsible for training, mentoring and assessing contact centre staff both individually and in groups of 10 or more during the company restructure. I had the opportunity to be seconded in the “National IT Siebel System Transformation Project” at Telstra from April-June 2008 where I participated in the implementation and setup of the new credit and collections system. During this time there was a heavy focus on customer experience, developing processes to improve the user experience and journey, and using different strategies to optimise customer service outcomes.
Intch is a Professional Networking App for the Future of WorkSee more people like Benita on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886126 people
16
Customer Service Officer - Energy Specialist @ Ergon Energy
30
Performance Manager -contact centre
17
Corporate Governance Clerical Administration
147517 people
17
Corporate Governance Clerical Administration
15
Customer Experience & Service Management Leader
15
Building Manager @ Melbourne Building Management