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Work Background
Planit TestingAccount Director
Oct. 2023Australia
DatacomAccount Director
Jun. 2021 - Oct. 2023Brisbane, Queensland, Australia
IBMAccount Manager
Jul. 2019 - Jun. 2021Brisbane, AustraliaManaged the territories of WA, QLD, NT and TAS providing technology support solutions in fields like IoT, Healthcare, Retail, Security & Surveillance, End Points and many more.
The Technology Support Services (TSS) is the line of business within IBM which delivers a range of maintenance and support services on both IBM and Non-IBM products. These services are delivered both onsite and remotely and range from “Hardware Break Fix”, Q&A, Configuration, Operations, Software Support, Open Source SW, Oracle Products 3rd party maintenance, Network Environments and Problem Determination enquiries from clients. Key Achievements: • Generated the first of a kind ANZ sale for Oracle 3rd party maintenance helping the customer’s procurement team to save 48% in IT costs per year and expanding IBM TSS’s footprint with a net new contract after almost a decade of only signed renewals.
• Responsible for the eradication of an open-end of the entire Asia-Pacific back-to-back process for multivendor support by acknowledging customers’ feedbacks on one of our Customer Satisfaction surveys and answering their phone calls promptly.
• Improved customer satisfaction and confidence in our brand by proactively identifying areas of concern of their legal department before signing one of our standard contracts, initiating change and focussing on our audit compliance process to get a complex and long negotiation deal over the line.
• Received a CDO award in recognition of the afore mentioned achievements within the first year working for IBM Australia’s TSS.
April9 Digital ConsultingRelationship & Project Manager
Oct. 2018 - Apr. 2019Brisbane, AustraliaProvided a single point of contact, developed relationships and managed and fulfilled customer needs with appropriate product and services while achieving revenue-related objectives focused on Agile Methodologies. Key Achievements:
• Successful project time and resource management via fortnightly meetings with the team to define the key activities at the kick-off of each sprint and by daily consistent 15 min check points.
• Ensured budget and P&L control over the projects through the management of software testing and reporting via use of development cycle tools like Jira software and Trello boards.
Professional and Self Development Transition to Australia
May. 2017 - Apr. 2018Brasil, Argentina and AustraliaI took a career sabbatical to go through the process of moving to Australia accepting the Government's invitation to become a permanent resident through the 189 Independent Skilled Visa. While waiting for the permanent resident visa papers to be processed, I worked in several temporary part-time positions until the visa was granted.
IBM BrasilOpportunity & Account Manager
Oct. 2010 - Apr. 2017São Paulo Area, BrazilDeveloped proposal solutions and closed business negotiations with external clients, business partners and internal diverse IBM departments for Latin America. Key Achievements:
• Developed strong sales, project management and customer services skills in a variety of activities such as identifying, classifying, setting up contracts and managing risk while establishing prices for our offerings ( based on pre-approval labour rates and service units gross profit controls ensuring audit compliance).
• Ensured full cost-recovery, including self-funding investments in skills enablement, services offering development and early adopter support and technical assistance on competitive and growth initiatives.
• Leveraged and controlled internal program funding and helped maximize our business utilization.
• Received 9 Special VP Recognition Awards and 2 promotions for my commitment, leadership, teamwork and passion for excellence providing world class service, establishing “trusted advisor” partnerships with strategic clients securing sales referrals.
Itau-UnibancoSenior Software and Unix Systems Engineer
May. 2007 - Jun. 2010São Paulo Area, BrazilWorked as a fully experienced consultant in Power Systems’ technology implementation, porting, application architecture and development, performance tuning and hands-on skills transfer as well as being an active mentor to new employees. Key Achievements:
• Planned, managed and hands-on activities involving diverse environments and skills such as DW ( DataWarehouse ), BI (Business Intelligence ), Storage Systems, Operational Systems and networks (servers, firewalls, routers, switches ).
• Developed and hands-on implemented projects to supply the growing DW infrastructure demand of the bank.
• Hands-on migration and contingency projects for DW and SAP environments.
• Hands-on Implementation, administration and support of all the applications running on AIX platform such as SAS, DataStage, Cognos and Hyperion ( ETL, Database, Mining ).
• Hands-on Implementation of optimized solutions for Oracle and DB2 databases based on AIX platforms, CISCO switches and EMC/HDS storage.
• Hands-on administration and configuration of pSeries and RS/6000 IBM servers ( Logical partitioning, dynamic resources reallocation and server consolidation.
PetrobrasNetwork and Unix Systems Engineer
Sep. 2004 - Feb. 2007Rio de Janeiro Area, BrazilConfigured, implemented and architected AIX Systems solutions, UNIX Environments and storage technologies to support Brazil’s major Oil & Gas company’s Research Centre. Key Achievements:
• Design and Architecture of the AIX infra-structure for specific research areas such as Container Technology, Rocks Technology and Salt Pit Exploration. • Trained inexperienced Unix users to better understand and work with their personal stations.
• Compiled, developed and implemented a standard of procedures adopted by the entire Research Centre for the proper functioning of the Data Centre preventing the company from spending US$80,000.00 with a third party consultancy firm to deliver the same task.
IBMGraduate Engineering Trainee
Sep. 2002 - Aug. 2004Rio de Janeiro Area, BrazilWorking to develop pre-sales technical support programs such as: - Competition analysis to present technical and commercial proposal to the company clients;
- Technical specification of Unix servers using proprietary IBM tools and market benchmark analysis;
- Technical Workshop presentations for medium and high-end customers;
- Product line presentations for IBM Business Partners.
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