Requests
5
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Network Power<100 people
Roles
✔️42%
IT
🐦28%
Design
🧑🔬28%
Engineer
Geos
🇩🇴57%
Dominican Republic
Work Background
KOREHR Data Analyst
Jun. 2024Santo Domingo Este, Santo Domingo, República DominicanaLeveraging data analysis skills, I contribute to a streamlined and data-driven HR function at KORE Wireless. My core responsibilities include: * Maintaining global employee data accuracy and integrity within the ADP Workforce system. * Generating insightful reports that analyze overtime and vacation trends, enabling informed decision-making for HR leadership. * Overseeing the onboarding process for new hires, ensuring a smooth and positive integration into the company. In this role, I play a critical part in bridging the gap between HR operations and data-driven insights, ultimately supporting a positive employee experience.
SourcefitMedical Billing Agent
Mar. 2024 - Jun. 2024Santo Domingo, Distrito Nacional, República Dominicana
National Debt Relief, LLCOperations Analyst
Sep. 2023 - Jan. 2024Santo Domingo de Guzmán, Distrito Nacional, República DominicanaAssist Operations Manager with managing timeline, communication, and deliverables of active projects within the department. Develop analytical tools/reports/dashboards and analyze data to discover trends within the department’s operations and agent KPIs using Excel. Use data-based insights to produce actionable business recommendations. Work directly with the Operations Manager to create weekly and monthly report for department performance; continually track progress on metrics and identify trends/outliers.
National Debt Relief, LLCClient Success Specialist
Mar. 2023 - Sep. 2023Santo Domingo de Guzmán, Distrito Nacional, República DominicanaClient Communication and Support: Provide excellent customer service via E-mail, SMS, and chat.
Answer client questions and address concerns related to the debt settlement program.
Proactively anticipate client needs and offer guidance to ensure successful program completion.
Build positive rapport with clients and maintain a compassionate and helpful demeanor.
Document client interactions clearly and concisely. Account Management and Documentation: Review and process client documents, including legal documentation for clients in litigation.
Upload client-provided documentation to the appropriate internal systems.
Utilize Salesforce or other CRM software to manage client communication and track progress.
Review and obtain settlement approvals from clients.
Escalate complex issues or concerns to team leaders or other departments as needed. Compliance and Quality Assurance: Maintain a high level of accuracy and professionalism in all communication.
Adhere to company policies, procedures, and productivity standards.
Black Birch GroupData Entry Analyst
Nov. 2022 - Dec. 2022Santo Domingo Este, Santo Domingo, Dominican RepublicMy responsibilities in this position are related to: Enter personal customer information into databases as collected upon forms or spreadsheets. Review all data for errors and report unusual findings to management. Collect and determine completed of all information before entering data into software programs. Work following privacy guidelines as dictated by state and federal law. Generate weekly and monthly reports regarding sales information or areas to be improved upon. Ensure proper updates of required software and train new employees as needed on company processes.
ThryvSr. Service Specialist I
Aug. 2022 - Sep. 2022Santo Domingo Este, Santo Domingo, Dominican Republic
Compassion InternationalSponsor Donor Support - Letters Translator
May. 2022 - Feb. 2023Santo Domingo, República DominicanaMy main tasks are related to evaluate the Letters between the sponsors and participants/beneficiaries and translate it from the native language of one to another.
AloricaDRCustomer Service - Chat Support
Dec. 2021 - Feb. 2022Santo Domingo de Guzmán, Distrito Nacional, República DominicanaAs a customer service representative, my main goal during this process was to enhance the experience of the customers, providing the right information and help with any kind of inquiries related to their services, and make sure they're enjoying the full experience of the products and services we offer to them.
FH DOMINICANA Administrative Office Assistant
Feb. 2021 - Apr. 2021Santo Domingo Norte, Santo Domingo, República DominicanaMy assignments in this position consist of updating the supplier database, either by acquiring new suppliers and managing the filling in of the documents required to enter them in the system or by requesting the filling of the forms and documents of suppliers already existing in the system. In the same way, request quotes to carry out purchasing processes as required by the department in cases of urgency.
FH DOMINICANA Administrative Office Assistant
Sep. 2020 - Dec. 2020Santo Domingo Norte, Santo Domingo, República DominicanaThis time my assignments were to digitize all information related to the institution providers registered in physical forms. In the same way, create a database to work with suppliers in a more efficient and organized way, and evaluate their status, that is, if the documents to validate their status as a supplier were complete or up-todate, or not.
FH DOMINICANA Human Resources Internship
Feb. 2020 - Apr. 2020Santo Domingo Norte, Santo Domingo, República DominicanaDuring this process my main task was to organize the files of the employees, and to simplify the management of the main file.
ObjectLinkJunior Software Developer
Nov. 2019 - Jan. 2020Santo Domingo de Guzmán, Distrito Nacional, República DominicanaThis time I collaborated in the assignments of evaluating the code of the web pages for internal surveys, and correcting the errors in it.
FH DOMINICANA Monitoring and Evaluation Intern
Sep. 2019 - Oct. 2019Santo Domingo Norte, Santo Domingo, República DominicanaMy general assignments during this experience were to organize the information from the database of the communities with which the institution works.
ScotiabankCollateral Clerk
Feb. 2018 - Jul. 2018Avenida John F. Kennedy, esquina Lope de Vega Santo Domingo, Distrito NacionalDuring this work experience I developed in the management of loan guarantees. Among my responsibilities in the position were the following: -Receive loan guarantees and related documents.
-Verify and confirm that the corresponding documents were free of errors.
-Register them in the Scotiabank systems.
-Elaborate reports of the processed documents.
-File the documents received in the respective files of the clients. Among the achievements obtained during my work experience were the following: -Participate in the reorganization and search operations of the physical files.
-Organize the files and physical files in their best state.
-Collaborate with the processes of other departments.
-Improve the original processes established in the departments.
Asociación Popular de Ahorros y PréstamosRotativo (Soporte Técnico, Validador De Documentos, Gestor De Cobros, Servicio Al Cliente)
Sep. 2015 - Dec. 2015Santo Domingo de Guzmán, Distrito Nacional, República DominicanaThis 3-month process was an internship in which I was allowed to rotate in various departments of the Popular Savings and Loan Association (APAP), and I was able to collaborate in all general areas of the bank, giving me extensive knowledge of how financial institutions are managed.
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