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Work Background
CSGProduct Owner
Jan. 2025Working with billing and conversion teams for CSG major telecom products. Gathering requirements, discovery with customers and weekly calls for follow up and focused analysis. Responsible for creating feature documents and stories for dev team. Also conducting calls to present and discuss technical requirements. Managing velocity and capacity for the teams, using Confluence and Power BI.
Dell TechnologiesProduct Manager
Oct. 2021 - Sep. 2024BrazilWorking as PM for Trade Compliance team, dedicated to Dell Sales Application interface with Global Trade Management application managing discovery process, backlog and roadmap, creating stories and epics for multifunctional teams. Working with business teams from Japan, China, Canada, US, Europe and India Managing 3 feature teams abroad for many different projects, working with Jira and Confluence.
CoreBizProduct Owner
Dec. 2020 - Nov. 2021São Paulo, Brasil• Responsible for leading a team of Developers, UX UI, content writers and CRO. • Supporting Motorola Emirates and European sites, running daily meetings with the team and weekly meetings with the stakeholders. • BAU - board and documents posted at teamwork tool. Achievements: • As a Product Owner I was able to renew the Motorola e-commerce sites in Europe and Emirates enhancing the sales experience for costumers adding a new payment method. • Implanted Scrum and trained the team to adapt to ceremonies and routines. • Worked alongside marketing teams and countries business leaders to discover, suggest, and refine requirements
Inovapar SoluçõesProduct Owner
Feb. 2017 - Dec. 2020São Paulo Area, Brazil• Responsible for user stories, product roadmap, support for the development team and as well as the stakeholders.
• Providing automation solutions for health companies (labs, Hospitals) all over Brazil. • Implementing and supporting interface automation system of Clinical Analysis Lab Equipment’s. • Acting as escalation point for troubleshooting issues related to the communication between equipment and software (LIS). Working with Siemens, Horiba, Roche, Johnson, and other laboratory equipment.
Fujifilm Medical SystemsIT Coordinator
Nov. 2011 - Dec. 2014São Paulo Area, Brazil• In charge of sales pipelines and management reports for the board of directors. Responsible for sales and technical training, regarding PACS product line to our sales supervisors and representatives. Responsible for the IT department presales and post-sales support.
• Coordination of PACS, localization and software testing. Supervisor of billings and contracts monthly procedures.
IBMRMS Product Support
Jan. 2006 - Apr. 2010Brazil• Support of retail applications for Sprint Telecommunications US. Remote support to overseas customers (US). Monitored night-batch job process, documented errors, performed nightly backups and troubleshoot issues. Leader of our weekly meeting with US teams, providing reports and all related documents.
Achievements:
• Working for a major client, Sprint in US, I was able to provide 24hr support during big events like Super Bowl.
DASASystems Analyst
Feb. 1999 - Oct. 2006Responsible for specifications, maintenance and configuration of lab interface system and as well as the clinical analysis equipment: support of results automation for more than 100 clinical analysis equipment all over Brazil. Management of the Instrument Manager automation system servers, from Data Innovations US.
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