Over 18 years of professional experience in solution architecture, support and implementation of telecom solutions.
Great leading, presenting and communication skills: handling processes, business requirements at different complexity levels.
Worldwide customer site experience, I have traveled to over 18 countries leading project implementation, workshops presentations, proof-of-concepts, pre-sales, etc. Very good analytical problem solving, able to work under pressure, meet deadlines, manage customer expectation.
Fluent in Portuguese, English and Spanish.
Specialties
• Wholesale Billing, Interconnection, Reconciliation and Financial Systems.
• Solution Architecture: Analysis, Requirements, Design, Implementation, Support.
• Certified ServiceNow System Administrator (CSA).
• ServiceNow Vulnerability Response (VR).
• Agile and waterfall project methodology experience.
• Oracle Databases, APEX and PL/SQL.
• Unix, JavaScript, Python, tomcat, IReport, shell scripting, JSON, REST API.
• SAP & ERP.More...
Stephen Wyles
Manager of Internal Audit@CSG International
Verified
Stephen Wyles is currently serving as the Manager of Internal Audit at CSG International, a leading global provider of business support solutions. With an extensive background in GRC, internal audit, risk management, cybersecurity, and process improvement, he has established a reputation for implementing effective audit strategies and ensuring compliance with industry standards. Stephen's expertise also extends to enterprise architecture, system design, network security, and a comprehensive understanding of business operations. Prior to his role at CSG International, Stephen held leadership positions in various esteemed organizations, honing his skills in project management and security compliance optimization. He is known for his meticulous attention to detail, problem-solving abilities, and his commitment to maintaining the highest standards of corporate governance.More...
Joe Smith, CCXP, PMP, UXC
Sr. CX Strategist@CSG International
Verified
Blending over a decade of strategic leadership with a passion for Customer Experience and design thinking. I drive business innovation by championing customer and employee-centric initiatives. My analytical prowess ensures measurable outcomes, guiding cross-functional teams to craft impactful solutions. I have worked with clients in Fortune 100 companies in retail healthcare, financial services, retail, telco, and BC&S.
In the realm of strategy and leadership, my approach is both analytical and imaginative. As a Strategic Leader, I excel in connecting the dots between initiatives and measurable outcomes, ensuring that every project’s success is quantifiable. My expertise in Design Thinking empowers me to lead cross-functional teams that design the ideal end solution and meticulously deconstruct it into achievable, impactful components.
My journey has been marked by a diverse set of roles where I’ve honed my skills in Customer Experience (CX), Creative Direction, Process Improvement, Product Development, and Brand Strategy. With a solid foundation in Project and Program Management, I’ve led hybrid and agile teams to deliver solutions that resonate with both end-users and employees, ensuring a harmonious blend of form and function.
Communication is the lifeline of project success, and I’ve established a track record of fostering open dialogue among team members, stakeholders, and executives. As a proactive problem-solver, I prioritize quality and am adept at identifying opportunities, mitigating risks, and navigating the intricacies of CX/EX principles, Scrum framework, and UX design.
As a Musician I apply my skills to the bands I lead. I have led jazz and funk band, The Spicy Pickles, for over a decade, touring coast to coast. I have led all-star big bands at jazz festivals around the US. As an endorsing artist for BAC custom trumpets and Denis Wick mutes & mouthpieces, I regularly consult with these companies to help improve their processes, products, and help identify opportunities.More...
Brittney Petties is currently serving as the Vice President, Customer Success & Centricity Consultant at CSG. In her role, she is responsible for driving customer success outcomes, influencing future lifetime value through higher product adoption, customer satisfaction and overall health scores. She also reduces churn and identifies growth opportunities among existing customers. She plays a pivotal role in influencing customer engagement, improving retention and driving customer loyalty. She is an expert in translating customer needs into world-class solutions, and her strategic thinking and leadership skills have greatly contributed to the company's success.More...
Christopher Mooney
Software Architect@CSG
Verified
I have been a software architect and developer for 30 years. Working in the oil, title/escrow, financial, medical and various other fields. My skill set is Microsoft and Amazon technologies working mostly in the backend systems. I have lead teams from 5 to 20 developers, testers, business analysts. I am very verse in scrum practices.More...
Edward Heappey
COO@CSG
Verified
IT Consultant and lead technical resource across the Telco, Cloud, Infrastructure, Data Centre and Business IT System spaces.More...
Dannie Jon Bulan
IT Consultant@CSG
Verified
Philip Enders Arden
Content Marketing Specialist
Verified
Philip Enders Arden is an experienced and customer-obsessed marketer with over seven years of expertise in content, social media, SEO, case studies, and campaigns. He is a data-driven and results-oriented professional passionate about storytelling and creating engaging content for diverse audiences. His core skills include content creation, SEO, social media marketing, and campaign management.
Key Achievements:
Increased organic traffic to a company website by 31% in the first quarter at Birdeye.
Influenced over $10M in pipeline by creating high-impact content at Verint.
Increased conference session attendance by over 42% year-over-year for a product offering at Verint.
Moved Verint from unranked to 4th on Google for over 28 keywords.
Grew both site traffic and new leads per year by over 80% at Kitewheel.
Boosted site traffic by 62% year-over-year at Kitewheel.
Slashed concept-to-publication time by over 40% for new content at Kitewheel.
Engaged the customer base with a 3.9% average click-through rate on the monthly newsletter at Kitewheel.More...
Jana Wear
Sr IT Manager, Programs
Verified
I am a results-driven Program Management and HR leader with a proven track record of driving operational efficiency, workforce strategy, and cross-functional program execution within global organizations. With expertise in technical recruiting, employee relations, governance frameworks, and process optimization, I have successfully led initiatives that enhance organizational effectiveness and align HR strategies with business objectives.
I have built and scaled HR programs, including CSG’s Internship & Mentoring Program (achieving a 97% conversion rate to full-time hires), salary benchmarking, employee rewards, and large-scale recruiting strategies. Additionally, I have led major ITSM upgrades, process automation efforts, and governance frameworks to improve efficiency across software engineering and IT teams.
What I’m Looking For:
I am passionate about strategic HR leadership and program management on a global scale—partnering with executive teams to develop and execute transformational workforce initiatives. My goal is to drive business-aligned talent strategies, optimize operations, and implement scalable programs that elevate employee experience and organizational performance.
Let’s connect and explore how I can bring my expertise to help your organization grow!More...
Raymund Kubassek
Senior Professional
Verified
Raymund Kubassek is a seasoned professional with an extensive background in business and management. With over two decades of experience, he has established himself as a strategic leader with a track record of guiding companies to achieve their operational and financial goals. Raymund holds key expertise in strategic planning, business development, and change management. He has worked with several high-profile organizations, leading teams and implementing successful business strategies. His strong analytical skills, coupled with his innovative thinking, have consistently driven success in his roles. Currently, he holds a position as a Senior Professional, where he continues to apply his skills and knowledge to drive business growth and performance. Raymund is known for his strong decision-making skills and his ability to inspire his teams to peak performance.More...
Joseph OMeara
Editor, writer, and content designer@Rampant Geek
Verified
I hold degrees in Creative Writing and Philosophy from the University of Colorado at Denver where I also worked as a researcher for the Political Science Department.
I learned the book business working as the Science Fiction, Fantasy, and Mystery buyer for Tattered Cover Bookstore in Denver, Colorado, which at the time was the largest independent bookstore in the western United States, and remains a staunch defender of the book buyer’s right to remain free from governmental interference.
My publishing experience includes working as a editorial production manager at Random House and as an editor for the National Alliance of Mental Illness. I recently completed the Strategic Storytelling Program at Columbia University and am a IASSC Certified Lean Six Sigma Black Belt.
I’ve worked as a writer for Amnesty International, Screen Rant, and volunteer as a Copy Writer for the National Coalition Against Domestic Violence. I recently authored two policy analysis papers for the Nebraska State Legislature, challenging arguments used to deny healthcare to the LGBTQI community and am currently working with a client on a book of essays about the transformative power of fly fishing.
For the last 15 years I’ve worked as a technical writer for a number of high-tech companies, including PayPal, Facebook, and IBM. I’m skilled in the art of translating highly complex information into language, graphic designs, and video content that make the ideas accessible to non-technical audiences.More...
Geoffrey Scott
Program Director@Electro-Technical Industry Cluster
Verified
Geoffrey Scott serves as the Program Director at Electro-Technical Industry Cluster, an organization committed to advancing the electro-technical manufacturing industry through innovative programs and initiatives.
With over 20 years of experience in the Media, Information, Communication and Technology sectors, Geoffrey's expertise lies in the Business Integration disciplines underpinning large MICT programs.
He has dedicated his career to fostering growth and innovation in the organisations he works with. Known for his ability to build business capabilities and lead high-performing teams, Geoffrey has a proven track record of delivering successful programs that drive business growth, development and optimisation.
Prior to his current role, Geoffrey held senior positions in a number of MICT programmes, applying his skills in business integration to ensure the delivery of business value.
He holds a degree in Journalism and Media Studies and has studied towards a MSc in the Management of Technology and Innovation.More...
Molly Willz
Go-to-market Advisor@Mint Marketing
Verified
Mint Marketing Company has developed a comprehensive go-to-market strategy that focuses on understanding our target market, competitive landscape, and our unique selling proposition. Our approach is designed to effectively position our products/services, communicate our value proposition, and distribute our offerings to achieve market penetration. We have also structured a robust marketing and sales plan to drive customer acquisition and retention.
As a Go-to-market Advisor, Molly Williams plays a crucial role in guiding this strategy implementation, ensuring alignment with our business goals, and monitoring performance for necessary adjustments.More...
Nick Ong
Verified
Nick Ong is a highly experienced professional with a diverse background in business management, strategic planning, and project management. His strong leadership skills and innovative problem-solving abilities have led to a successful career in various industries. Ong's proven track record in driving growth, improving operational efficiency, and leading cross-functional teams makes him a valuable asset to any organization. He is constantly seeking new opportunities to leverage his skills and experience to drive business success.More...
Rathi Dasgupta
Founder Partner@XData
Verified
Technology Startup founder, AI Specialist, Board Member and Business AdvisorMore...
David Roberts
Senior Project Manager@SCA NSW
Verified
Highly motivated, results orientated Delivery Leader, with an extensive background in building and leading teams that help organizations acquire, retain and engage customers and employees through Digital Transformation and a seamless Total Experience. With over 20 years experience delivering customer outcomes across a wide range of industries including Financial Services, Education, Manufacturing, Mining, Public Service and Utilities, David is passionate about empowering teams to deliver solutions that provide value, recognise the proposed ROI and drive improvements across NPS scores.More...