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Work Background
Space Coast Credit UnionVice President, Digital Experience
Jan. 2024Melbourne, Florida, United States
The Healthcare MBA (OHSU & PSU)Instructor
Jun. 2019 - Jul. 2019Instructed on Innovating Customer & Patient Experience
Oregon State University College of BusinessInstructor
Apr. 2019 - May. 2019Instructed on Innovating Customer Experience
IBMAssociate Partner, Healthcare Consumerism & Digial CX Consulting Leader
Oct. 2015 - Dec. 2016Greater Philadelphia AreaGlobal leader of IBM's healthcare consumerism strategy and digital CX consulting group
Fox School of Business at Temple UniversityAdjunct Instructor
Sep. 2014 - Dec. 2014Instructing on Entrepreneurship
Penn Medicine, University of Pennsylvania Health SystemCardiovascular Leadership Council
Jan. 2009 - Dec. 2017Philadelphia, Pennsylvania, United States
PaleRhino ConsultingCEO
May. 1996Melbourne, Florida, United StatesHealthcare consumer strategy and digital CX consulting firm focused on transforming customer and patient experience. I've consulted in CX, call centers and CRM, and digital experience in more than 20 countries.
IBM Global ServicesConsulting Principal & Practice Leader
Feb. 1995 - Sep. 1996
Young LifeVolunteer club leader
Jan. 1974 - Jan. 1989
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