Paul Roemer

CEO & Founder @Pale Rhino Consulting

Partner🔥 Startup FounderHead of GrowthBusiness Owner💼 C-level Executive👍 Sales & BizDevUX/UI Designer🐦 Design🧨 ConsultingFounder✨ Business Owner

Paul Roemer (484) 885-6942 paulroemer@gmail.com https://www.linkedin.com/in/paulroemer/ www.linkedin.com/bob/yokoyama Melbourne, FL CAREER PROFILE HEALTHCARE CONSULTING EXECUTIVE & OMNI-CHANNEL CUSTOMER EXPERIENCE EXPERT with subject matter expertise in strategy, Voice of the Customer, transformation, digital, design-thinking, and call centers/CRM for Providers and Payers. International expertise in program and project management. Emphasis on applying human factors and inter-departmental coordination with cross-functional partners. Proven record of analytical review and cost-effective decisions from a complex matrix of information. Deep management expertise includes: AREAS OF EXCELLENCE  Consulting  Healthcare  Rain-Maker  CX / UX Design-Thinking  Strategy  Program Management  Process Improvement  Call Centers/CRM  Digital Transformation  Change Management  Innovation  Customer Experience GALLUP CLIFTON STRENGTHS PROFILE (Neutral 3rd party assessment) Ideation | Strategic | Activator | Self Assurance | Belief PROFESSIONAL ACCOMPLISHMENTS Customer Experience | CRM-Call Centers | Digital Access & Engagement Thirty years of Customer Experience & Digital / Consumerism consulting in 20 countries for multinational and Fortune 100 companies in healthcare providers and payers, telecommunications, retail, financial services, and technology. • Consulted to Boston Consulting Group project to reimagine what healthcare consumerism needs to look like in 3-5 years • Led IBM’s Healthcare Consumerism Strategy and Digital CX consulting practice for payers and providers • Led the team that designed and implemented the consumerism and digital CX strategy for Providence Health Services & Providence Health Plan • Developed the consumerism and digital CX strategy for Christiana Care • Led the teams that innovated a new design for patient & family access and engagement for CHLA and Children’s Medical Center • Led the team that designed the consum

Feedback from Paul’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Space Coast Credit UnionVice President, Digital Experience

Jan. 2024Melbourne, Florida, United States

PaleRhino ConsultingCEO

May. 1996Melbourne, Florida, United StatesHealthcare consumer strategy and digital CX consulting firm focused on transforming customer and patient experience. I've consulted in CX, call centers and CRM, and digital experience in more than 20 countries.