Fox School of Business at Temple University
Company Employees
Brittany Robinson
Student
Verified
I am a business management student at Temple University, eager to reenter the workforce and develop my skills. With a strong customer service orientation, I am looking for opportunities that challenge me and allow me to learn from experienced professionals. I’m excited to contribute my perspective and gain practical experience in a dynamic team environment.More...
Paul Roemer
CEO & Founder @Pale Rhino Consulting
Verified
Paul Roemer (484) 885-6942 paulroemer@gmail.com https://www.linkedin.com/in/paulroemer/ www.linkedin.com/bob/yokoyama Melbourne, FL CAREER PROFILE HEALTHCARE CONSULTING EXECUTIVE & OMNI-CHANNEL CUSTOMER EXPERIENCE EXPERT with subject matter expertise in strategy, Voice of the Customer, transformation, digital, design-thinking, and call centers/CRM for Providers and Payers. International expertise in program and project management. Emphasis on applying human factors and inter-departmental coordination with cross-functional partners. Proven record of analytical review and cost-effective decisions from a complex matrix of information. Deep management expertise includes: AREAS OF EXCELLENCE  Consulting  Healthcare  Rain-Maker  CX / UX Design-Thinking  Strategy  Program Management  Process Improvement  Call Centers/CRM  Digital Transformation  Change Management  Innovation  Customer Experience GALLUP CLIFTON STRENGTHS PROFILE (Neutral 3rd party assessment) Ideation | Strategic | Activator | Self Assurance | Belief PROFESSIONAL ACCOMPLISHMENTS Customer Experience | CRM-Call Centers | Digital Access & Engagement Thirty years of Customer Experience & Digital / Consumerism consulting in 20 countries for multinational and Fortune 100 companies in healthcare providers and payers, telecommunications, retail, financial services, and technology. • Consulted to Boston Consulting Group project to reimagine what healthcare consumerism needs to look like in 3-5 years • Led IBM’s Healthcare Consumerism Strategy and Digital CX consulting practice for payers and providers • Led the team that designed and implemented the consumerism and digital CX strategy for Providence Health Services & Providence Health Plan • Developed the consumerism and digital CX strategy for Christiana Care • Led the teams that innovated a new design for patient & family access and engagement for CHLA and Children’s Medical Center • Led the team that designed the consumMore...