I am a business management student at Temple University, eager to reenter the workforce and develop my skills. With a strong customer service orientation, I am looking for opportunities that challenge me and allow me to learn from experienced professionals. I’m excited to contribute my perspective and gain practical experience in a dynamic team environment.More...
Paul Roemer
CEO & Founder@Pale Rhino Consulting
Verified
Paul Roemer
(484) 885-6942 paulroemer@gmail.com https://www.linkedin.com/in/paulroemer/
www.linkedin.com/bob/yokoyama
Melbourne, FL
CAREER PROFILE
HEALTHCARE CONSULTING EXECUTIVE & OMNI-CHANNEL CUSTOMER EXPERIENCE EXPERT with subject matter expertise in strategy, Voice of the Customer, transformation, digital, design-thinking, and call centers/CRM for Providers and Payers. International expertise in program and project management. Emphasis on applying human factors and inter-departmental coordination with cross-functional partners. Proven record of analytical review and cost-effective decisions from a complex matrix of information. Deep management expertise includes:
AREAS OF EXCELLENCE
Consulting Healthcare Rain-Maker
CX / UX Design-Thinking Strategy Program Management
Process Improvement Call Centers/CRM Digital Transformation
Change Management Innovation Customer Experience
GALLUP CLIFTON STRENGTHS PROFILE (Neutral 3rd party assessment)
Ideation | Strategic | Activator | Self Assurance | Belief
PROFESSIONAL ACCOMPLISHMENTS
Customer Experience | CRM-Call Centers | Digital Access & Engagement
Thirty years of Customer Experience & Digital / Consumerism consulting in 20 countries for multinational and Fortune 100 companies in healthcare providers and payers, telecommunications, retail, financial services, and technology.
• Consulted to Boston Consulting Group project to reimagine what healthcare consumerism needs to look like in 3-5 years
• Led IBM’s Healthcare Consumerism Strategy and Digital CX consulting practice for payers and providers
• Led the team that designed and implemented the consumerism and digital CX strategy for Providence Health Services & Providence Health Plan
• Developed the consumerism and digital CX strategy for Christiana Care
• Led the teams that innovated a new design for patient & family access and engagement for CHLA and Children’s Medical Center
• Led the team that designed the consumMore...